Customer did not leave a comment.Karen H.
Customer Reviews for Harvey's General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Zachary L.
The vehicle was clean. That's the good news. I showed up on time for my reservation 10 reservation. The manager had arrived just I got there.. The location hadn't yet opened. The UHaul system was not turned on. The coughing manager arbitrarily wore his mask as it was mostly off, even in the store. My 15' box truck wasn't properly equipped with the requested hand trucks and furniture pads. I had to secure them at an Ellicott City location. So the disappointment of mine includes the issues at the store, which was a two hour round trip from my home(my requested pick up location was 10 minutes from my home). And secondly spending another 1.5 hrs traveling to and working with the Ellicott City location for my supplies. This rental costs me over $2,300 for five days. The aggravation in dealing with UHaul and their inability to just provide basic and good customer service will linger for quite some time.Patrick W.
Customer did not leave a comment.David H.
Customer did not leave a comment.DENNISRAY C.
The person who does the uhaul wasn't there so I couldn't get my $100 deposit back in cash and I still have yet to receive itBRIANNA M.
Spent a few minutes later to get me checked inDennis H.
Everything was greatTheresa V.
When I arrived to have my vehicle unchained, the straps removed and my car driven off the trailer, there was no one there who could help or knew how to do it. Let's just say, it was a disaster!! I'd like to speak to someone about my Uhaul experience!!CHERYI LOU S.
We dropped off the truck and the worker said we were good to go. Not letting us know we had to fill out a form. 14 hours later the truck was still marked as in use. We called Customer service and sat on hold for about 30 minutes until someone could help.Arianna Z.
Horrible service. I had to ask all the questions when picking up the uhaul. Never signed a contract. When I returned the uhaul, I then was charged more what was I was originally told. Next time I'll just use family vehicles rather than using this service again. Caused more headaches than necessary.Michelle H.
Customer did not leave a comment.ROBERT E.
agent flsgged trailer out of use again for bent hitch....now fix it uhaulBRIAN R.
Great customer service. Some supplies listed on the uhaul website weren't available at this particular location.GLENN E.
Drop off location was 10 miles from the town center? There are no drop off locations in Westminster, MD city limits? Location was a liquor store and the woman working had no idea what to do, including not realizing uhaul rented blankets. When I said I was dropping off a trailer, all I got was â€œokâ€. When I asked what to do and where to put it, she replied â€œI don't deal with that, he doesâ€. There was no one else in the store. Just a truly miserable overall experience from uhaul.steven P.
No one knew we were picking up a trailer at location. Clerk was very kind but had to call her boss at home and we had to do reservation process all over again with him over the phone.Darlene H.
Little out of the way but free car parking for 24 hrsRaheel J.
Raheerl Johnri you are a great person! You give the Harvey General Store a friendly & kind atmosphere, very refreshing. My U-Haul truck rental experience was perfect & everything I needed. All of my future U-Haul truck rental needs will be through Harvey General Store!MARK L.
Customer did not leave a comment.Robert H.
Never came outside to assist when picking up...No help hooking up trailer. Never came Outside when dropping off...No help unhooking. No paperwork picking up...No paperwork dropping off. Receive bill almost 1 month later! What a complete sham. How this place qualifies as a Uhaul location is the main question that I'm sure will not get answered. Honestly if you want to lose a Uhaul customer...This is the place to start! I will go out of my way to rent from anyone but Uhaul in the future! Alan HaynesAlan H.
Customer did not leave a comment.Harvey D.
I will not recommend Uhaul to anyone. Reasons stated above.Freja F.
Customer did not leave a comment.robert H.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.richard S.
Customer did not leave a comment.David D.
Truck was not swept clean when I picked it up. The supplemental equipment was not with the truck and the facility didn't have any. Had to go to another uhaul location to pick up the equipment I needed for the move.Katherine E.
Customer did not leave a comment.Sean D.
Dropped off uhaul on 6/1 after hours, had problems with the check in on the website. It was raining outside and the site kept freezing up so I could not complete the return. I called and phone line kept ringing, no answer until 6/4 to get help. Should only be charged for 1 day of rental, not 3. Asked for someone to contact me back to make sure this was resolved, still no response. When calling during business hours on hold for 20-40 minutes which is very frustrating. Would like Rep to call me so I can make sure the return was made and what I am being charged.Sandi A.
Customer did not leave a comment.James K.
Customer did not leave a comment.MATT C.
Customer did not leave a comment.mary G.
Perfect location for a drop off point! Thank you!!!!joe B.
need uhaul signagemichael S.