Customer Reviews for Hatfields Towing And Transport
(U-Haul Neighborhood Dealer)

Rating:

2.0

Office needs cleaning. Grass needs cutting.

Rating:

1.0

This place is disgusting. It is a condemned building. It is not set up like a business at all. They have weights in the middle of the room , dirt floors, kids toys on the front porch, rotten window seals, a room for kids with boards nailed to the door to keep the kid in it, the woman in the office was smoking, one girl didn't have shoes on, they looked like they just crawled out the bed. It looked like a trash house and grass over grown outside. It looks abandoned. It is beyond horrible. A kid was running around with dirty clothes, matted hair, dirty face. It was completely filthy. The door and walls are full of dirt. The worse place I have ever seen. I was literally scared to be there.

Rating:

1.0

This location gave us a 17 foot truck that had a low gas tank at pickup and then charged an extra $50 for miles that were not put on the truck. There was also no documentation on their end to track the mileage beforehand to see if extra miles were put on it, so why would I have been charged for extra miles? Also, we were not told that this location closes early on Saturdays at 12pm. So whenever we went to return it, we couldn’t. Madison texted to tell us to drop the truck off in front of the gate with the key in it, because they had someone waiting to rent it that same day. Very unprofessional and there is no communication between the employees and customers renting their trucks.

Rating:

3.0

Staff was very helpful.

Rating:

1.0

The pickup at Hatfields Towing And Transport was not professional. The location was basically a persons home, a day care, a car lot, etc. It was not clean. The trailer did not have a long enough light connection and the location did. It provide one. I had to go down the street to the U-Haul store to obtain one. Feel free to call me at +19726930070 for more information.

Rating:

1.0

I expressed my concerns with the rental agent. Initially when I arrived at the facility they were political views, barely clothed children, and no one to help that were disturbing. I had to wait in half an hour past my appointment time to receive the trailer that I rented. I didn't feel comfortable giving them any information but I was at a bind and had to rent the trailer I would not recommend this place for U-Haul purposes or business going forward if you value your customers

Rating:

1.0

The trailer the business is in is dirty and unkept.

Rating:

1.0

I’m glad I didn’t have my grandsons with me as when you walk into the “lobby”. (Living room setting)., there is a large banner that states “F**k Biden.” I don’t care what your political position is, but it’s not appropriate for a place of business

Rating:

1.0

1) The operating hours communicated by U-Haul do not match the location. I was told over the phone by U-Haul and via a text that they opened at 8a on Saturday, but they actually do not open until 9a. 2) The actual location is sketchy ....I would not send a person there unless it was their only option for picking up a U-Haul.

Rating:

1.0

Truck was nasty and stink also. Wasn’t cleaned and when I got it the truck was almost on empty and I brought it back that way and was charged for fuel. Never again