Customer Reviews for Haxels Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Haxels Shell

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Tad L.
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Customer did not leave a comment.

KIRK H.
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Steven C.
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Robert W.
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Jim C.
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The people at this station were extremely friendly and helpful!

Josh H.
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I wouldn't recommend this place. I was double charged and this is unacceptable and I'll make sure everyone knows it too.

Cassidy M.
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No one had masks on in a tiny space

Tina H.
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Customer did not leave a comment.

Riki H.
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I was overcharged for my milage i feel the rental price plus the milage together is steep. With that being said , I was charged for more miles than I drove. I will not use or recommend this location again

John B.
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ADAM G.
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Stephanie H.
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Make sure everything you rent is there before you the store and don't trust the attendant, and the prices are outrageous, and when I returned the truck I was charged for something else. So no I will no be recommending to any one I know in the futire

Sonia P.
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Marc W.
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Chad F.
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Robert I.
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Timothy V.
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Brian T.
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Sarah P.
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We picked up the Uhaul and the back was dirty. We returned it in the same condition that we received it with extra gas and were charged a $25 cleaning fee that should have been charged to the person before us.

C C.
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Have trucks at the location that the customer agrees to especially when it was scheduled 3 weeks in advance.

ALEX C.
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Michael Y.
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Mark B.
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Jose M.
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Mark W.
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Jennifer S.
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Aaron S.
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Kelley T.
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Spencer H.
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They were closed so I used the app and did everything myself. Worked out great.

James H.
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It was all good??

karla B.
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very easy to access they were quick on process so I could get going easy return

Jeff C.
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Daisy J.
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Anthony C.
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Great to do business with

MIKE F.
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Joseph W.
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Brenda E.
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Andrew M.
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the people I worked with were knowledgeable, kind and helpful both where I reserved it and where I received it.

Robin L.
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Ryan B.
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patty L.
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Clean the windows

Brian R.
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Sean M.
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Paul G.
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They charged me $10 for gas, which around here is about 4 gallons. The needle was actually a little above when I dropped it off from where it was when I got it. I guess the guys at the drop off location can distinguish 4 gallons on a 40 gallon tank for truck that uses an analog gauge. Additionally, after hours drop requires you to provide pics of the fuel gauge and odometer, which no one mentions. So I had already put the keys/contract in the box with the thought that I would enter the info on the website check in process. So I end up getting charged $35 for bullsh*t.

Andre L.
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mindy B.
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Everything was fine truck was brand new 2019. Very smooth ride. Came from Michigan to Illinois The return to Illinois went smooth as well.

Daniel R.
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Friendly courteous service

John M.
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Service person was very friendly. The shop was what it was a shop. Friendly helpful service. No complaints.

Brandon B.
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Customer did not leave a comment.

Megan A.
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The driver side mirror was loose and kept falling down within seconds after being adjusted. I couldn't get over 60 mph on the interstate because it was terrible to keep on the road. There was no cruise control either. The location for pick up and drop off was fine and Mr. Haxel was very nice and pleasant to deal with. My complaint is with the actual truck and the way it drove and handled. I will not rent with Uhaul again.

Jeffrey B.
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Mike and his staff are first rate!

daniel W.
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Debbie B.
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ANTHOINE O.
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Tammy H.
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Everything was alright

John B.
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Tina C.
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Jacob B.
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Twenty minutes into my ride after picking up my U-Haul it completely blew out a tire. Not only was this dangerous, but I had to wait an hour and a half for it to be fixed. This caused me to have to pay my moving crew for two additional hours.

Stan R.
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george J.
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Excellent

Sam W.
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tim C.
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Actually the drop off location was Hastings, Michigan and they lied when I called to see if it was returned. I was told it was returned just to find out they extended it without my knowledge or consent to the person who stole it. Horrible customer service.

Bill B.
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Daniel S.
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Have the equipment ready to go in working condition, customer should not have to wait 30 minutes while equipment is repaired

Scott S.
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Kandace G.
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There was no key available for me to leave with the truck. I was able to open the doors and pull up the back but there was no key, word box, or lock box anywhere. I called customer service and they were trying to get a hold of the area manger to reverse the charges and could not reach him. I was charged for a truck that I could not even use and still no one has called me back about this. I will never use this again.

Traci C.
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Darick F.
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Donna B.
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They charged me for gas after I put the tank back where it was

Rafael L.
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steve H.
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Location was dirty. Poor attitude. Would not rent a trailer from them again.

Melissa N.
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I paid online, then went to pick up U-Haul and was charged double. The Company corrected error before I contacted them.

Sara S.
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Very professional and price reasonable for my purposes. No other comments at this time

Lonna M.
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robert H.
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robert H.
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robert N.
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robert H.
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robert H.
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robert H.
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Nothing service was great

Ed S.
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Easy!

BRUCE B.
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Kevin K.
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Patricia H.
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Person was very helpful in the return of truck took care of all the information needed and informed us everything was ok and even moved truck from where I parked it.

Michael H.
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Loreea B.
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Larry apparently needs some review on U Haul rental policy. I told him I could turn in the trailer we were renting the same day in Paris MO, which was 60 miles away. I was expecting to get the car of 19.95. Instead he told me we had to turn it in where we lived 120 miles away, but we got 3 days for 59.00. So we had to haul the trailer back to Quincy & around to our Gigs there & then 120 miles home.it was inconvenient & much more costly'm

Dennis F.
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Mike was very friendly and helpful!!

phillip B.
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Mathew H.
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Mathew W.
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No complaints about the location. It was the closest to my destination but they close at noon on Saturday so I didn't interact with anyone when I dropped off the trailer. I was able to call the day prior and get drop-off instructions.

Tim B.
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Nikki N.
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Jake K.
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wayne E.
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Checking maintenance before sending out. Had problems 4 hrs into trip. Found front tires down to wear bars. Causing excessive swaying the causing excessive wear on my front tires in which my tires only had 5 to 6000 miles on them. The trip takes about 12 hours. With my issues the trip took almost 16 hrs. My new job was was put off for 2 days because of the excessive slow drive time because of the swaying.

tracy N.
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We had to keep the U-Haul an extra 2 days and Haxel's were very helpful. We had an excellent experience!!!

John G.
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Got me on the road in record time. Equipment was just what I wanted. Central location

Stephanie H.
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Aaron A.
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paul N.
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Mark W.
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Nothing

No reviews have been submitted for this location.

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