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Stephanie M.
Customer Reviews for Haxels Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was fine
Bryan F.Don't rent vehicles that have not been cleaned and have smells beyond acceptable standards. Worse experience I have ever experienced in many different Uhaul rentals.
Scott W.Mike and his crew made everything easy and smooth. Great service!
bart L.All good 👍.
jeffrey L.I used the online check-in. Once I checked in, went inside for my keys and was out in less then 2 minutes. (There was another customer ahead of me) Everything went quickly and smoothly! I have used other uhaul providers and this is, by far, the best uhaul dealer I have found in Quincy!
Rebecca G.Great experience all around.
Aaron S.Very friendly and helpful..
Della P.It was difficult to find a parking spot and the parking was horrible. There was barely any room for the vehicle. I also got charged for gas which is ridiculous since I left it with more gas than what I was given when I rented it.
David M.The truck was very clean but the motor made a terrible sound. And was afraid to make multiple trips in it. So I ended up taking the truck back earlier than I needed to , because I was afraid of something going wrong with the engine.
Cynthia P.Another great experience encountered from start to finish. Your agent at Haxels Shell was very helpful and polite during my entire rental.
Kenneth K.Friendly, knowledgeable, and helpful. They made the entire process of renting the box trailer easy and convenient.
Karen D.It was fine, no one was there and looked kind of sketchy, but perfectly fine for a drop-off.
Bryan C.My pickup was difficult and the lock code was already entered in so I just was able to n flip the lock and take my keys. Convenient but surely not safe. My fuel markings indicate that the truck wasn't full when received and that is false also I have a photo with fuel and mileage displayed.
Marissa R.The truck was check engine light was on the entire time, it would have been nice to be told and assured that it wouldn't be an issue etc. This location is very small and not organized. Papers laying everywhere etc. it is an auto repair shop and station but you can't even see or let alone use the counter with everything stacked on it. This location is not very friendly and isn't knowledgeable on your products and services. I wish Kanes automotive still did Uhaul they were the best.
Megan K.Very rude
Delbert J.The owner of Haxels was very kind and helpful.
Skyler S.Pick up and turn in was a breeze. I've rented from Hexal several times. Equipment is always top notch.
Steve N.Good.
Steve M.Vehicle was clean and in good working condition. Checkout and in was easy. Good guys
Daniel P.filthy, nonverbal, overcharged for an extra day, and said nothing to me, just put it on my credit card. not computer literate. you must be hard up for a location in Quincy, Il. none of Uhaul products, such as mattress covers, boxes, nothing!!
Eilene H.Just very nice guys
Kenneth W.Quick, organized, and friendly...
Mark T.Passenger side view mirror has a large crack. Fairly noticeable, I did alert the owner to its condition.
Mark M.Mike and the guys at Haxel's were get to it kinda folks. They were quick to get me set up and out the door. Upon my return I was able to fuel up while getting checked out and on my way. Also there is a hidden benefit to this location. The back of the station is where the vehicles are and where you park your car while using the Uhaul. Also in the back is the cities gas pump where small transit buses and police vehicles gas up. What does this mean? Lot's of quality law enforcement driving by thus keeping your vehicle safe. Good people at this location!
Alan T.We were very pleased with the online service and the in person service. The vehicle was clean comfortable in the air conditioning worked well.
Brian Y.Mr. Haxcel was really nice. He took care of everything as far as the paperwork, explained everything I needed to know. I told Mr. Haxcel next time I need a U-Haul I know where to go and yes I will go back to Haxcels Shell to lease a U-Haul again.
shannon G.nothing
DONALD M.Improving the online check in. Having to check in with another person as a contact? That's crazy , when we have to get the keys and from the business and they scan our IDs. Also couldn't complete the online process because it wasn't working. A lot of hoops to jump thru when it's easier just to go in and sign the papers. Next time we wouldn't be using online check in. Just saying lol.
Brian N.Would be nice to include a snow brush in the truck for customer use or at the very least clean the snow off for us so we can better inspect the vehicle prior to departure :)
Amy J.All was great.
Paul H.Truck was filthy (food and dirt) and had a bad odor in the cab and back. Back had something that had spilled on the floor.
JULIE B.Trailer was dirty, the lot was muddy
James T.The truck was filthy inside and out. The exterior was covered in mud, including the driver's side door handle. The inside had old French fries and a broken acrylic fingernail on the floorboard.
Alex C.Steering was very loose truck shook very bad all the way to Florida the man who rented me the truck had an attitude when I told him I was going to Florida told me he had four hand trucks the day before but not the day that I wanted to rent the truck very very rude through my license down on the counter and my credit card unacceptable would not recommend you to anyonne again. 1200 miles of Agony because the truck shook almost the whole time . thanks a lot only place that had the truck that I needed so I had no choice but to deal with this man.
BRIAN L.Nothing- This location's service was great!
DAVID K.Clean the truck. Fix steering.
JEFFREY F.We did not have the dollie we were counting on to move a very large hutch. We also did not have the furniture blankets we reserved. When it was time to pick up the truck remotely, we didn't have the link we needed, called customer service- who was very rude- then was able to get the link and talk to the scheduler in our area. Finally, there is some issue with our bill. The original fee was already withdrawn from my account. Then the owner of this location called to tell me he was rerunning a different amount - the full fee plus fee for gas. I was unclear and tried to ask questions which he could not answer. Then I got another bill through email saying I had and outstanding balance due of $243! I am still unsure how to resolve this. We've used uhaul many times in the last 2 years,but after this experience, this may very well be our last.
Wayne K.Explain the bill, billing, billing process.
RICHARD W.With the number of times I had to use a truck in the past 6 weeks, it would have been nice to get some kind of deal. I was not happy when I picked this last rental up. I was 45 minutes late- not due to my fault and I ended up having to redo the rental which charged $60 more dollars than the original rental agreement- not cool
Reaine W.Can't think of anything. The staff at Haxel's are extremely polite and friendly. There are 2 other U-Haul providers closer to me, but I've gone to Haxel's 3 or 4 times now. It's a great place to rent a U-Haul!
JOHN H.Nice guys! They made the return process very easy!
Patrick R.always trying to go the extra mile for customers
CHARLES H.Mike Haxel & staff were great to work with, went above & beyond to assist me!
JOHN B.The truck had roaches in the storage part
LYSSETTE K.