Customer Reviews for Haxels Shell
(U-Haul Neighborhood Dealer)

471 reviews

1138 Maine St   Quincy, IL 62301
(Across from Quincy Junior High School)

(217) 224-3245

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 224-3245

1138 Maine St
Quincy, IL 62301
(Across from Quincy Junior High School)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mike and the guys at Haxel's were get to it kinda folks. They were quick to get me set up and out the door. Upon my return I was able to fuel up while getting checked out and on my way. Also there is a hidden benefit to this location. The back of the station is where the vehicles are and where you park your car while using the Uhaul. Also in the back is the cities gas pump where small transit buses and police vehicles gas up. What does this mean? Lot's of quality law enforcement driving by thus keeping your vehicle safe. Good people at this location!

Alan T. 
Rating:
4.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
5.0

We were very pleased with the online service and the in person service. The vehicle was clean comfortable in the air conditioning worked well.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

dustin L. 
Rating:
5.0

Mr. Haxcel was really nice. He took care of everything as far as the paperwork, explained everything I needed to know. I told Mr. Haxcel next time I need a U-Haul I know where to go and yes I will go back to Haxcels Shell to lease a U-Haul again.

shannon G. 
Rating:
5.0

nothing

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Improving the online check in. Having to check in with another person as a contact? That's crazy , when we have to get the keys and from the business and they scan our IDs. Also couldn't complete the online process because it wasn't working. A lot of hoops to jump thru when it's easier just to go in and sign the papers. Next time we wouldn't be using online check in. Just saying lol.

Brian N. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Would be nice to include a snow brush in the truck for customer use or at the very least clean the snow off for us so we can better inspect the vehicle prior to departure :)

Amy J. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

All was great.

Paul H. 
Rating:
1.0

Truck was filthy (food and dirt) and had a bad odor in the cab and back. Back had something that had spilled on the floor.

JULIE B. 
Rating:
2.0

Trailer was dirty, the lot was muddy

James T. 
Rating:
4.0

Customer did not leave a comment.

kenneth C. 
Rating:
4.0

Customer did not leave a comment.

kenneth C. 
Rating:
2.0

The truck was filthy inside and out. The exterior was covered in mud, including the driver's side door handle. The inside had old French fries and a broken acrylic fingernail on the floorboard.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

GEORGIOS T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
1.0

Steering was very loose truck shook very bad all the way to Florida the man who rented me the truck had an attitude when I told him I was going to Florida told me he had four hand trucks the day before but not the day that I wanted to rent the truck very very rude through my license down on the counter and my credit card unacceptable would not recommend you to anyonne again. 1200 miles of Agony because the truck shook almost the whole time . thanks a lot only place that had the truck that I needed so I had no choice but to deal with this man.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Sanford R. 
Rating:
5.0

Nothing- This location's service was great!

DAVID K. 
Rating:
3.0

Clean the truck. Fix steering.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
1.0

We did not have the dollie we were counting on to move a very large hutch. We also did not have the furniture blankets we reserved. When it was time to pick up the truck remotely, we didn't have the link we needed, called customer service- who was very rude- then was able to get the link and talk to the scheduler in our area. Finally, there is some issue with our bill. The original fee was already withdrawn from my account. Then the owner of this location called to tell me he was rerunning a different amount - the full fee plus fee for gas. I was unclear and tried to ask questions which he could not answer. Then I got another bill through email saying I had and outstanding balance due of $243! I am still unsure how to resolve this. We've used uhaul many times in the last 2 years,but after this experience, this may very well be our last.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

THERESA H. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
3.0

Customer did not leave a comment.

Victoria R. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA R. 
Rating:
3.0

Explain the bill, billing, billing process.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

matt W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

With the number of times I had to use a truck in the past 6 weeks, it would have been nice to get some kind of deal. I was not happy when I picked this last rental up. I was 45 minutes late- not due to my fault and I ended up having to redo the rental which charged $60 more dollars than the original rental agreement- not cool

Reaine W. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Can't think of anything. The staff at Haxel's are extremely polite and friendly. There are 2 other U-Haul providers closer to me, but I've gone to Haxel's 3 or 4 times now. It's a great place to rent a U-Haul!

JOHN H. 
Rating:
5.0

Nice guys! They made the return process very easy!

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

JODY S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

always trying to go the extra mile for customers

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

CANDIS P. 
Rating:
5.0

Mike Haxel & staff were great to work with, went above & beyond to assist me!

JOHN B. 
Rating:
1.0

Customer did not leave a comment.

BRANDY R. 
Rating:
4.0

The truck had roaches in the storage part

LYSSETTE K. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT Z. 
Rating:
4.0

Customer did not leave a comment.

DONNA F. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
3.0

Customer did not leave a comment.

TREVOR B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Dr Larry E S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Tad L. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The people at this station were extremely friendly and helpful!

Jim C. 
Rating:
1.0

I wouldn't recommend this place. I was double charged and this is unacceptable and I'll make sure everyone knows it too.

Josh H. 
Rating:
3.0

No one had masks on in a tiny space

Cassidy M. 
Rating:
4.0

Customer did not leave a comment.

Tina H. 
Rating:
2.0

I was overcharged for my milage i feel the rental price plus the milage together is steep. With that being said , I was charged for more miles than I drove. I will not use or recommend this location again

Riki H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

ADAM G. 
Rating:
1.0

Make sure everything you rent is there before you the store and don't trust the attendant, and the prices are outrageous, and when I returned the truck I was charged for something else. So no I will no be recommending to any one I know in the futire

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
4.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
2.0

We picked up the Uhaul and the back was dirty. We returned it in the same condition that we received it with extra gas and were charged a $25 cleaning fee that should have been charged to the person before us.

Sarah P. 
Rating:
5.0

Have trucks at the location that the customer agrees to especially when it was scheduled 3 weeks in advance.

C C. 
Rating:
4.0

Customer did not leave a comment.

ALEX C. 
Rating:
4.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

Kelley T. 
Rating:
5.0

They were closed so I used the app and did everything myself. Worked out great.

Spencer H. 
Rating:
5.0

It was all good??

James H. 
Rating:
4.0

very easy to access they were quick on process so I could get going easy return

karla B. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
2.0

Customer did not leave a comment.

Daisy J. 
Rating:
5.0

Great to do business with

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
No reviews have been submitted for this location.

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