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Wendy E.
Customer Reviews for Haxton's Canvas & Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They over charged me by way too much and don't give the money back
maia H.HOWEVER.... they charged me for a hand truck that wasn't in the UHaul when we picked it up.
Kellie M.I enjoyed the experience of picking up the truck after hours, but I do have to say that the lock boxes to obtain the keys are ridiculously difficult to open, extremely poor design.
Michael H.I was told 1.19 per mile. So I didn't bother to check my contract. I went by what they told me. My mistake to take people by their word. When I dropped off the price it was 1.59 per mile. She said because it was a Friday lol.
Lee W.The app did work when I tried to bring back the car. It would not recognize my location no matter what I did. Bad system.
Tony M.The person who helped me was very rude. She spent her time telling me about how much she hates homeless people and how much she wants to move out of state.
Brian A.Lynn the person was very rude for no reason . Horrible customer service .
Krystal B.Make the online booking easier/less of a hassle.
Andrey S.More accommodating customer service. If you're only going to be open 7hours per day, maybe show a little flexability if someone is 5 minutes late to pick up a truck :(
ROBERT V.Everything was great at first. I was given a truck and went to start it is the battery was dead. Okay, I got another and went on my way. Brought it back an hour early and made sure the back was clean. We didn't have a broom to sweep it out so it was pristine, but I inspected it and there was no debris it it. The day rate is supposed to be $19.95, at least that is what we were told when we made the reservation. We used it between 10 am and 3 pm. We got a dolly also for $7.00 and went 9 miles over the 20 miles we guessed we would use. I got the final bill I was charged $101.00. which is much more than I should have been charged. I called the location to find out why I was charged so much and I was told there was a fee for returning the bed dirty. I don't know what white-glove standards they use, but we only had large furniture pieces in the truck and there was no pieces or large amounts of dust in the truck. This is ridiculous. I would have recommended this location highly except for the rude extra charges. Never again! And Jessica was so nice yesterday.
Joanne F.Windshield was filthy with dirt and smashed bugs. And what's with the half tank of gas? Cynical people might think it's a scam to get an overfilled tank back. I was also unable to return the truck after hours because uhaul.com couldn't ID my phone location & there's no option to manually specify it.
Stephen B.The lady that helped me was very helpful and also polite.
Michael S.There was no one available to assist a 72 year old lady. Equipment that was ordered was missing. I do not like the 24/7 checking process. Took 45 minutes to complete the process. I will never use iuhaul again if there is no personal assistance available.
Cynthia T.More clarity on the 24/7 pick up process. As well as customer service training for the Haxton people, who not only couldn't be bothered, but we're quite rude as well. It's not how you should treat people in general, let alone when you're representing another company.
Julie O.Don't understand why I was charged the 20.00 fee for return. Thought I did what I was supposed to do.
Greg K.Have the keys available so you don't have to wait for the location to check you in.
Tiffany L.There were 2 bias ply tires on the trailer - we were driving from Oregon to North Carolina and if my husband who is an ex-tire store owner hadn't noticed the changes in the tire near Nashville, we could have had a horrible experience. We called in the tire issue and the U-haul after hours service guy came out and had to put 2 new radial tires on - 3 hours later we were on our way. There was also a leak in the top of the trailer which had duct tape on it. We retaped it and only ran into one rain storm but there was water in the trailer when we unloaded it.
tracy M.Customer service was amazing. Very kind and clean. Will be using them in the future for sure.
Lisa B.It was easily accessed. They were super helpful. Very nice experience.
Emily P.Maybe stick around to help me hook up my trailer? And maybe wear a mask during a pandemic?
Katherine S.Fine and convenient. Person at desk did not offer to help with dismount of large trailer but we were ok with doing it. Otherwise real easy drop off.
KEITH V.The truck was ready- just very dirty in the cab and also in the bed where all our furniture/beds went. The people at the front were very kind though.
Jill H.It was a bit hard to find, because I could not see any sign representing Uhaul. I took me a bit to figure out what the return details were.
PAMELA J.Additional equipment was not prepare at time of pick up.
zacjary B.impressive check in app, made it easy to check in after office hours.. Good job U Haul
duane P.Nice facility and staff, helpful, easy access.
john W.Easy to find. The after hours drop process was not as smooth as It should have been! The system would not accept that I was at the correct location until I called. This process took far to long.
Robert C.I did the express online check in and it was a nightmare. Slow internet connection and confusing propts like where to get the key while standing in the pouring rain. Charged me for 9 gallons of gas when I only went 17 miles. Didnt have the dollie I ordered. Mileage was all screwed up, thank God I took a picture. A $20 rental ended up costing me over $100!!!
Eldene L.Very friendly people at Haxtons.
JOANN R.Nice people
JOANN R.We were given the wrong truck. The lic plate and equipment number did not match our contract. (There was no walk around, wipers needed to be replaced and filthy with dog hair and food) When we tried to talk to the lady she yelled at me and refused to help. She has her own business to run not deal with uhaul people like me. We kept the truck and called uhaul. We went to an actual uhaul company. They replaced the wipers and we were in our way. Once we reached our destination we realized additional charges were charged to my credit card for the vehicle we should have received and their toll fees. We had a reservation with u-haulthat included packaging materials and movers. She would not honor them. She used her own person and personal supplies. I'm the end. U-haul refunded us $400 and will use the upholstery shop location as an example of what not to do.
Mimi F.Bad customer service. Took forever to get the vehicle and then just kinda pointed us in a direction with no help. Returned uhaul and they had hours to process the return and did not until the next day. Still have not received my money back after they took $100 hold off my card without notifying me first.
mikki W.Fantastic service. Affordable rates .
Kevin S.Super friendly staff! I was in and out with the utility trailer hooked up in under 10 minutes, couldn't have been simpler.
Keith L.Nothing everyone is helpful. And consideriate. You feel welcome when you enter the building...
Kathy J.Thank you!
Joseph R.The owner, Lynn Haxton, is the sweetest, kindest, most helpful and most honest person ever.
Stephen C.Lynn at Haxton Upholstery has been so wonderful to work with. She is kind and so helpful and very honest. I would drive out of my way to rent my UHaul from her.
erin C.Just keep smiling.
Lorenzo G.It is only my word as I didn't tape the call but what the original employee at the Uhaul in Oregon City quoted and told me was not what the total was. It was over $100.00 more and the person I talked to was rude and basically told me I was untruthful but as I said I can't do anything about it, but if I have to deal with U-haul again, will tape the call!!
Carol Y.The truck worked well. Our dissatisfaction was with customer service. We were contacted about a change in the pickup location because our preferred location did not have a 15' truck. The customer service person neglected to tell us that the pickup location is closed on Saturday and we would need to use the smart phone app in order to get access to the truck. This created a great deal of confusion for us, phone calls to UHaul and being placed on hold waiting for assistance. It was our first time using UHaul and we were not familiar with the self serve - no customer service approach.
Gordon N.Rude customer service.
Nicholas S.None. Great experience
Richard N.Great staff and easy rental process! Will definitely rent from them again!
Michele T.I was quoted one day charge because location is closed Saturday and Sunday. I was charged $94.
Edward S.Lynn was super helpful during a very difficult long distance moving situation.
april C.Very professional and helpful.
KEVIN T.Not open Saturday or Sunday. Therefore, you will need to rent via the phone app. It works great, took about 15 minutes max.
Dirk D.I will use this location, super nice people and easy to work with. Thanks Lynne
joe R.Nothing ... Lynn was very helpful as always.
Benjamin L.Actually properly record the fuel level. I would have been charged more if I didn't take a picture of the guage before I left your site.
Bill F.Nothing, check-in was easy and staff was excellent. Thanks
William H.Lynn did a great jib helping set up the truck in the same day.
Robert H.It doesn't look like a U-Haul service center..., would have never found it just driving by...
Hans S.