I was scheduled to pick the vehicle up at 7:00am but "The person who does the rental stuff" didn't arrive until 7:30am. The cab of the truck was completely filthy from the previous customer, they didn't have the amount of moving blankets I had requested on hand, and the vehicle itself drove awful. The alignment was way off so I had to pull the steering wheel to the left for 900+ miles and the check engine light came on about 75 miles into our move. Unfortunately I have to move again in two years but luckily I can choose a company besides U-Haul for my vehicle needs, 0/0 stars on the POS that was rented to me.
Ryan A
Haxton's Canvas & Upholstery
(U-Haul Neighborhood Dealer)
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Zhen QThe truck was not where it was supposed to be for pick up. I had it reserved for a month prior. Also phoned and checked on the reservation a week before pick up and was told all was good. Then the day before pick up I was called by Uhaul and told we had to pick it up at a different location. We had to drive in from the coast to make things work as the place you reassigned us was not open on Saturday. So again, we had to drive in from the coast (Garibaldi, Or..) on Friday to accomplish the rental. NOT HAPPY and will never use U-Haul again nor will I recommend it and I will take every opportunity to tell people what a crappy deal our experience was.
dan dWorst experience getting a U-Haul, I rent U-Hauls 2-3 times a week all over the PDX and surrounding areas I’ve never! Had to pay a deposit to get a U-Haul let alone one over 150 dollars or so. I’ve always gotten a rental for 24hr on the 15 foot one for the same price and mile price everywhere but this place wants to charge per hour whatever they want too. Definitely don’t recommend.
Jazmin Lsee above comment too expensive 4hour use less than 40 miles paid 170.00 total wow —
Brooke H