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WILLIAM L
Customer Reviews for Hazen Farms Trucking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was above and beyond awesome! Reserved a small truck for a non-profit event, truck was ready to roll by the time I was able to pick up. Had issues with U-Haul’s online pick up/drop off which was after hours, but was personally met at the door by management and was taken care of in less than 10 minuets all together. I will be definitely utilizing services here again and recommending to others. Thank you Hazen Farms Trucking for your understanding and contribution!
Briana SI checked the hours before leaving to return the trailer. I waited a half hour before someone arrived. The internet was spotty and took many tries to check out with your internet site. When I told the U-Haul representative I had to wait for him he indicated there was a sign near the door that I should have called and he would have come to meet me. He was very rude and had some inappropriate language when I said someone should be there during business hours. If I have to call someone to meet me don’t post your business hours. Thanks Mark Miller
Mark MThere were no personnel present at the location but the drop off was easy to access.
AUSTIN REquipment needs better maintenance.A k a rochester's straps , we're tight to turn
James SDrop off was EZ to find and spacious for maneuvering. 24 hour convenient drop off.
SUSAN TEverything was perfect
SHARON TGreat helpful people 🙏 highly appreciated and recommend.
Kathleen TNothing he was great to work with
Michael WFantastic customer service.
Jake DJohn was Very Helpful, worked with me on my always changing schedule. Very much appreciated!
MONTY NThis was a "contactless" drop off. I did not enter an office or interact with anyone. The UHaul app made it easy to perform this.
Vince SAll issues were with uhaul design choices and equipment design not the location itself
James HThe gentleman who came out to get us set up did it all himself. He was fast, efficient, and helpful with any questions. He had us pulling away with the equipment in no time at all! The gentleman who helped us on the return of the equipment was also very helpful. He went to work getting my closing done fast and efficiently. We would use this location next time we need rental equipment.
Pamela EIt was a little difficult to find at first but once on the right road we had an easy drip off and the agent was really helpful with directions for backing and unloading the trailer
TINA PNever an issue and the attendant is friendly. Cute dog too!
Kevin S100% satisfactory
Daniel JThis pickup location was good, but also 40 MINUTES from my house & the location I reserve my U-haul at. I know of 3 U-haul locations in my town and the only one with the unit I needed was that far away? And I was also told if I dropped off at the wrong location I would get a fee charged? Where was my credit for driving out of my way and picking up the u-haul late because "no one" in my town had the unit after 2 weeks notice? I even saw the same size trailer I booked, at the original booking site, on my way to pick up at the other location. BTW, the location overall & John (I hope I have his name right) was extremely knowledgeable and super helpful and through. He was the best part of the pick-up experience!
Mason HThe man had my name wrong and the wrong size truck. I was serious over charged, bill came and not what she quoted me on the phone, text message wasn’t clear , woman on phone couldn’t answer my questions. She didn’t know what she was doing. At pick up place man was also unclear about the price and didn’t know what to say, no price list, no details. Would never recommend U-Haul to anyone, they are thieves and don’t know how to do business.
Jill TWas an easy pick up but would have been better in Cañon city
Tammy TNothing man was amazing and quick!
Cullan GExcellent customer service. Friendly, knowledgeable and accommodating.
Jaclyn MI was supposed tompick my uhaul up on Pueblo. Made a reservation weeks in advance. Got a call 2 days prior that they DIDN'T have a uhaul for me. I have to drive 50 miles away and wasn't compensated ANYTHING. I spent almost $1,000 on this uhaul. Very frustrated customer.
Ashley VThe trailer was mostly fine, However the last person who rented it cut the tire strap hold down on the passenger side. I did not notice until I was putting my car on the trailer and was unable to submit a pre-check of this issue. I had to self resolve this by using my own straps. This trailer is not suitable for rental.
Bradley WEveryone was very helpful and pleasant to work with, overall, a great experience, considering the circumstances behind the need for their services.
Duane HExcellent customer service, easy to use online. Highly recommend!!
Shane PSite had no in-person rep helping with the return. No office on site, had to do the return online.
Anya SPut criuse control on vehicle
gary cThere wasn’t an office there that we could see. Should be on the front of the building.
Lynn RBethe truck windows were dirty and the tire pressure light would not go out!! Excellent customer service and helpful to my move in so many ways, extra days and easy drop off!! I’ll be back to rent from Hazel Farms
Lori AThe Rep was very professional and a very nice person, I appreciated him walking through everything with me. Thank you.
Dale COwner had me checked in almost immediately upon arrival..parked truck and was getting out when he came to get mileage and fuel. Shook my hand and had me out on a holiday weekend within 5 minutes..wasnt rushed or anything.. just professional the entire transaction..definitely recommend for rental service or storage facilities...very well handled. Thank you john!!!
Adam BIt was miles away from the location I dropped the load. And for some reason I was charged for the vehicle being 2 days late. When I turned in the vehicle at 2 on the same day. We put the key in the box. There was drunk people walking around because of the auction.
Daniel TDrop-off went well, thanks.
Robert VThe mud in the parking lot made it almost impossible to move vehicles. Everything else went smooth.
SUMMER JBumpy ride partially due to struts. But otherwise great
Polly BFriendly service.
Troy CMaking sure to go over record of truck return before accusing customers of theft.
Daniel LGreat customer service. Glad to have a real person to help and not an app or automated phone. Will use this place all the time. Thank you.
D'Ann BI haven’t gotten my refund back yet or anything els that I was supposed to but I’m sure that will get worked out
Kurt OThe web site did not lead me directly to the closest location for the trailer I wanted. But it all turned out fine. Otherwise a positive experience.
Wendy BThe owner was AMAZING! Jumped through hoops to help me out and he wasnt even open! This is the place to go for UHAUL needs. Thank you so very much for your assistance and kindness!
MATTHEW NAbsolutely recommend this location. We pulled in the night before to drop the truck off and the owner showed up and helped us get settled in. We were blown away by this level of service and plan to work with this location again in the future if we ever need any U-Haul services in the area.
Tricia BThe drop off location never got back to me after I tried to reach them concerning my drop off trailer.
robert sThis location was easy to get to. The gentleman was very helpful and displayed patience with our request.
Dianna LHave gas stations routing on any trip.
Kevin TJohn was very friendly and helpful.
Zaira GCouldn't be happier with this transaction. Working with John was a treat and the process was simple, quick and professional. Highly recommend.
Richard MI appreciate all the steps taken to get me here on short notice and with everything intact. I think PODS are great! And Ferguson Brothers was very helpful all the way through getting the PODS and unpacking.
Lynn K