Customer Reviews for HD's Lounge
(U-Haul Neighborhood Dealer)

15 reviews

1745 E Eldorado St   Decatur, IL 62521

(217) 877-3235

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(217) 877-3235

1745 E Eldorado St
Decatur, IL 62521

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Didn't have any tools available to help change hitch ball. Didn't check lights before sending me on my way.

Duane M. 
Rating:
5.0

HD is great .. make my drop off nice .. he gave good service .. thx

HARDIK S. 
Rating:
5.0

This Drop off location great .. awesome HD .. he make very easy drop off .. will do business again again .. thx

HARDIK S. 
Rating:
1.0

The person who I spoke with was very rude & disrespectful, they tried to charge me for gas, when I made sure I returned it with more gas then I started with. Then he clicked his manager on the line and the manager wouldn't even allow me to talk. I was letting him know that the agent was being rude to me and he cut me off and said, we cant please everybody and this is a waste on my time to be worried about $7.50, my agent is a good agent and he's not rude, and we get good comments on him. Wouldn't even listen to my concern & then when I started to explain to him, he cut me off and said is there anything else I can help you with…I felt like you didn't even listen to help or care about my concern. Good customer service was not presented to me with the agent or his manager.

RHASHANDA W. 
Rating:
5.0

HD provided clear communication and was very efficient in picking up my U-Haul trailer. Excellent Customer Service.

Michael C. 
Rating:
5.0

HD, the owner, woke up at 5:30 am to make sure that I was accommodated. I really appreciate his willingness to help in time of need.

BENNIE S. 
Rating:
1.0

The Vendor/Owner didn't even show up or meet me there. When I went into the building to announce my arrival and see what further I needed to do, his employee who runs his other business (Casino) was complaining that he never shows up and that she doesn't know "Sh*t" about this.. she then called him, to which he was asking her questions to ask me, she eventually handed me her cell phone. Thankfully I haul regularly and know "how to" hook up a trailer because there was NO REPRESENTIVE from UHaul to assist. best part is the trailer was bent like it had been jack knifed or rear ended, however there was no other car trailers to be found within 100 miles.. UHAUL Corporate had already moved my reservation from Champaign to Decatur due to availability. OVERALL HORRIBLE experience. call me for further details. 734.740.9711

Melissa C. 
Rating:
2.0

Person in charge was rude and hung up on us when we called with questions. He stayed inside and did nothing to help hitch the trailers before we left. He watched from w window.

Michael B. 
Rating:
5.0

Excellent service Mr. Hardik is great!!!!!!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
1.0

They charged me for an extra day when they were closed the day I dropped it off. Ridiculous

Kevin B. 
Rating:
5.0

Excellent customer service. hD is the best!!!

Mohammad A. 
Rating:
1.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Had was wonderfull

DOMINIQUE W. 
Rating:
4.0

Never had to step inside was met by staff that made the return easy and convenient. Very good Customer Service.

Joseph M. 
No reviews have been submitted for this location.

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