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KEITH C
Customer Reviews for Headland Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is only noticeable because a few U-Haul trucks are sitting on a lot next to a somewhat rundown mini storage facility. There was no signage of any kind. Not even a decal stuck somewhere. No one answered the phone # on the rental document and it didn’t even have an answering system. Just hung up after about 6 rings. Tried it several times. No human presence whatsoever. I findd as in disconnected my trailer and left amongst the U-Haul trucks sitting there. There was a small building with a “tax services” sign nearby but no one there either.
RICHARD YThey are frauds! Stay away! I had already paid cash money to the lady for the Truck Rental. I returned the UHAUL Truck one day earlier before the day on Saturday when I said I would return the UHAUL truck. I then get a bill stating an $88.00 balance for a Promissory payment, in which I had no problem with. But then, they have changed the $88.00 dollar balance to a sudden balance of $188.00! It gets better than that; I called the bank and they tell me that UHAUL made an attempt to take a $114.00 dollars off of my card! They never provided me with such proof of an amount of a $114.00. I will never do business again with UHAuL in Headland Alabama!
Amy WNA
Phillip SI ordered a Doley, but none was on the truck, and it was a remote pick up. pick up was easy but the return was ridiculous. the hidden costs were not good and i returned it with more fuel, it was on E at the pickup.
Rhonda KGreat, will use again in the future.
DOUGLAS GGreat rental, overall very pleased with both locations.
Beverly WNo one was there as a usual rep. Receptionist of business told me to drop off and take pictures.
James PEverything was good ! Very helpful and friendly staff !
James WThey could have supplies at the location, like blankets and hand trucks.
Rich BNo one there to checkin trailer, created a situation that made it appear trailer not returned.
Michael RThey were so friendly and accommodating! Stayed a little past closing time to make sure we had what we needed to get our daughter to college.
Laura SNothing…Mrs Linda Robinson is such a sweet and courteous dealer. She made my rental pickup /return such an easy process, I know I will use this Uhaul location for all my delivery/moving needs.
Andria VMake sure you are more specific with pick/drop off details. And probably better customer service on the phone number provided for customer service.
lizette pTruck was not ready and prepared. Person that handles this was not at the location. It was very disorganized. I’d prepaid and scheduled everything days prior to pick up. It took over 45 minutes just to do a pickup after pre registering online.
Samuel H