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gary w
Customer Reviews for Hearn Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They need to report the return of the equipment in a more timely fashion.
Amy BThe location looked like a junkyard for old cars. The equipment I picked up needed sweeping. However, the attendant was very personable and helped me hitch a car carrier to my rented truck. It was a long 1-1/2 hour drive from my home to get the equipment and another 2 hours to get back to my home through the winding mountain roads.
Eddie WSo friendly and easily accessible!
Brian RLoved how close and easy return was.
Kris SGreat customer service, friendly staff rental equipment as clean fueled up and ready when I picked it up.
Jason Hservice was excellent, very easy to work with.
Charles HEverything when smooth very satisfied
Arthur bAbsolutely nothing. They where Amazing!
Brittany MEverything was fine.
Walter PThe gas indicator was my only issue it was not correct
Latonya GHave trucks available where you make your reservation not having to drive over an hour away.
Albert GVery helpful and friendly people Thank you
Michael MEverything. I had to drive 35 miles to pick up the truck get there and no blankets or gas in the truck. Computers were down had to wait over 30 minutes to get the thing
Roxann KExcelente trabajo, éxitos de siempre.
Claribel ROffice was unkempt and dirty. No blankets were available. Owner was not concerned about a walk around inspection before we departed.
Chris BI was charged an after hrs fee of $20 and I dont understand why.
Amanda HAll good
Robert HNot for after hours drop off. It was dark and isolated. Hard to find key drop off.
Damaris AThe app is terrible. I had trouble returning my rental and it stayed "in use" even though it was returned. I called your support line and was hung up on twice.
Samir BI think the renting of this vehicle was the best experience I’ve ever had renting a moving truck.
Nicholas PNo-Contact drop-off
Janet EI requested a dozen furniture Pads and was charged for them but they were not in the truck.
Douglas SFriendly service would use again.
Greg EVery nice associate at the counter.
DAVID BPeople were very nice with a hometown feel yet professional.
Daniel LI asked for one location it was accepted. The night before at eight in the evening I get a call saying that the location will be closed. Another was found that had a truck available. But it was 45 minutes away. I had no time find something else if I refused. I was given no discount. When I showed up the store had no idea I was there to pick up the truck. I also asked for a hand cart and they didn’t have one. Hearn enterprise was great but not everything else. I had to scramble to find a way to get to them. The previous location I could walk to and had planned to.
Rebecca DI would never recommend to anyone to rent at a satellite location. There is no one to deal with after hours, and the u haul customer service is horrible. When the business models best response to a customer is hopefully you have a wi fi connection at the remote site- or maybe someone else’s phone may have a better signal at the site , that is a big problem. And when the service rep doesn’t suggest an earlier pick up time as a solution, then they are not well equipped to do their job.
bob hFriendly helpful people
Rodger DEverybody needs to be on the same page once giving a price that should be final not receive one price and then have to pay almost$200 dollars different then everyone you call acts stupid
KEN RThe truck was very noisy and I express concerns that the transmission or engine will soon be going on the vehichle. I was so relieved when I returned it because I truly didn't feel safe in it.
MARK NThe location was inconvenient to get to from where I live.
Donald L