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GERALD D
Customer Reviews for Hearn Monument
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck pick up was great but your website and your app were messed up and we spent a couple of hours trying to download pictures and all the other stuff you require because your site was messing up. The people on the phone couldn't figure out how to help us either so a lot of time sitting around wasted. FIX YOUR ONLINE SERVICES!!! TERRIBLE!!!
Neil BReturn process is ridiculous. I hope I never have to use a U-haul again. Having to take multiple pictures of the truck is asinine.
BRYAN JCustomer service at this location was exceptional. The staff was friendly and easy to work with, making the process swift and seamless. The equipment was clean and ready to use when needed.
Kenneth JUsing your personal phone to obtain my card and my driver's license info front and back is to me fraudulent and to pretending to not receive information for an e-alert for thirty minutes when it was lifted immediately and to try to add another until I was told to leave that location because the e-alert employee told me something wasn't adding up ....only then did the person state that all was approved. Crooked employee
Patricia SNo one was there when we showed up. We had to wait 45 mins for our truck through self service & then I was charged $60 more when I brought it back.
Alexandra DNo dolly It’s important women are not strong
Patsy RThe Employeds of that location, i think, they are the BEST in all United States uhaul locations. Very profesional, they was worried to make everything perfect for me. I dont hace words ti express my grateful especily with Zack. Thank you
Margarita VAfter hours, no personnel there
Kerry QSystem was down, which I understand is out of anyone’s hands but we were never offered any sort of lower rate or extended time. We were scheduled from 1-4pm, showed up on time but didn’t get keys until 1:50pm
Glenn SExcellent service
Rashun MAir in u haul does not work
APRIL SExcellent customer service
Jamie HExcellent customer service and a convenient location to Carrollton!
Terry PPrice RIDICULOUS
Amanda WPerfect
Rojer SStaff was very helpful! Easy to arrange, pick up, payment and return assist!
Beth PI rented a 6x12 Cargo trailer. The trailer itself seemed to be in very good condition, however, I'm amazed that Uhaul has never been sued over the rental of this particular size cargo trailer. For some unknown reason, this trailer does not have any type of tongue jack, leaving the renter to have to physically lift the trailer tongue to hitch it to the tow vehicle. I nearly gave myself a hernia in the process. The trailer tongue is very heavy......way too heavy not to have a tongue jack.
Philip RVery professional… experience was amazing. Extremely satisfied with customer service . Would highly recommend to anyone. Thank you .
Maria GThis is the only U-Haul store in town that I can consistently count on to be open when they say they’re open and to provide what they say they’ll provide with courtesy an professionalism. I highly recommend this U-Haul store.
Chloe CI can think of not one thing.This company I have used repeatedly through the years.They have been professional & reliable.They provided the vehicle needed & were very courteous & helpful *They are an asset to the " U Haul Co.
Nancy MProcess was quick and easy! Shelly at Hearn Monument location was wonderful! Extremely helpful and friendly!! No improvements needed here!
camille DThank you for your services
Gabriel FThe rental process went well, but the had a bad tire that vibrated my truck so bad, I thought my drinks would bounce out of the cup holders. Then the emergency brake level got pulled up and it took at least 2 hours setting on the side of the road waiting for the only guy in the US that had the tool to reset the emergency brake. Why is this tool not attached to the trailer as standard equipment?
Jerry CFriendly
Candi CNeed to warn people if they are returning after business hours not to put the keys in the lock box until they have taken pics. 🥴👍 Unfortunately I had to use the same pic over and over to close the transaction, plus it was dark and secluded and I was afraid to be out of the vehicle too long. Awesome and easy though! 🤗
MARON RI do not think you should charge a customer to use a hand truck or a anything it .
TAFFENY JGreat service. Great equipment. No hidden charges.
Don AMy confirmation email listed 1202 Bankhead Hwy Carrollton, Ga as my drop off location.When I arrived,I was told they couldn’t accept it. I had to drive it to another location.
Michael NVery friendly and helpful, 10 stars 🌟!
Michael FShelly is wonderful. Thank you!
Jeff TGood
Rakesh PEquipment was “typical” run down uhaul, so I don’t blame the location for that. When driving the air came through the drivers side door because rubber seal bad. Person at location was very friendly and we loved meeting her. Only real problem is it’s now 48-hours+ from drop off yet we still have not received a final bill from uhaul. How much are we being charged? We’d like to know that if possible. But otherwise, very happy and would use this location again. Thank you!
STEVEN KGreat location & staff. Will use again.
Paul BNice to deal with.
Ricky SDon’t have to do anything. Friendly and very professional customer service. Smooth transaction. Thank you very much.
Gilbert MThe people at this location are always friendly and helpful
Mike LI was double charged for 15 miles and it clearly stated that I originally was going to be charged 55 for the 15 miles. So on top of the charge of 55 dollars I was charged AGAIN for 50 dollars which I’m upset about because I feel I was scammed
ROMEO Tnothing everything is exellent needs no improvement
JUNE PI received excellent service
Glayds TWhen we returned the auto transport early, the employee did not know how to disconnect the straps from the tires. We had to figure it out ourselves.
sharita lThis was the absolute worst experience I have had with UHaul. I scheduled a truck and car hauler trailer. The trailer was unavailable and I had to take a smaller truck which resulted in us having to leave a car and part of our belongings. Now my wife has no way to go to work. I have not had the funds to make a 4 hour trip to try to get her car and the rest of our belongings so the landlord threw away our stuff. Luckily I was able to have some one retrieve her car as the landlord was trying to sell it. If I should ever require a moving truck again, it will not be UHaul.
JOHN RThe drivers cab smelled like cat urine. I paid for an appliance dolly and 20 blankets to be pre-positioned in the truck, but they were not. I had to drive to another location to pay again for dolly and blankets. I was in a time crunch so I had to go with the cat pee truck. The people at the second location were professional. First location dropped the ball. In the end I am wasting my time writing this since I don’t believe the people at the first location give a crap anyway.
Brian CIt was after hours.
PETE GPlease provide better customer service at this location specifically! I won't be returning.
Asianna HThey need to do inspections on vehicles when brought back from customers. The tire had huge chunks of rubber missing out of it the transmission was not shifting at all horrible experience did not feel safe at all in that vehicle.
Faith SThank you for awesome service
Nicole CYou’re the best, don’t change anything.
Ricky S