Very nice customer service not busy no standing in line. They had the equipment waiting fir me excellent service experienceSharyl H.
Customer Reviews for Heartland Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young lady in office was very helpful!David L.
Customer did not leave a comment.STEPHANIE L.
Excellent service with a friendly smile. I would definitely recommend Heartland Storage for a pick up or drop off location. Thanks for all of your helpCHRISTOPHER D.
Staff was amazing!!JANIE M.
Keep up the awesome service!!!SHANNON H.
Customer did not leave a comment.David & Sonya S. | Overall Experience
Customer did not leave a comment.KRISTAL B.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.SHERRI H.
We called 30 minutes before closing and needed a truck the next day. The lady was so nice and got everything she needed for us to pick up the next morning. Will only use this location!!! Great great great experience!!!Cheryl K.
Amazing customer service. Always smiling and willing to assist. Thank You!Kristi ONeil @. | Overall Experience
Ms. Mary at the desk was above and beyond in her customers service!JOHN Y.
Thanks this is a very good and friendly placeJeff & Christi C. | Overall Experience
Customer did not leave a comment.Jack L.
Everything was great!Roger W.
Nothing Mary was amazing.MATTHEW T.
Customer did not leave a comment.Beverly J.
Customer did not leave a comment.David K.
Customer did not leave a comment.mark H.
No major issues with location except for billing issues and charging me for 2 days and 2 dollies. Major issues were the online check in when picking up the truck. Took about 45min to get verified with digital check on the morning of me needing the truck which cut into my rental time. Couldn't get drivers license verified, phone numbers I added none would allow me to work, why call someone that early, why wasn't this done earlier in the week when I was called to verify the truck. And then get home and no appliance dolly in truck, then I had to call and drive to another location on other side of town to pick up a dolly which again cut into my moving time. This was the worst most terrible experience I have ever had and will never use ugaul again. I would rather move 1 item at a atime and take a week or year to move then rent a uhaul truck again.Matthew T.
Your agent at this location was outstanding!Robert A.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Kimberly R.
Mary Harrison is amazing. She goes above and beyond to make sure her customers are well taken care of, even after hours. She should be the face of U-Haul customer service. Such a sweet, informed and helpful person.Allison C.
Very friendly and personable staff.Angel B.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Jurgen W.
The lady at this location Is very nice! Friendly and informative!!!Cindy K.
Customer did not leave a comment.Phillip H.
Nothing I had no problems picked up the U-Haul used it returned it no issues at all everyone was pleasant to work withDARLENE M.
Very pleasant clerk.Dan N.
All good.Kim R.
Customer did not leave a comment.John C.
Customer did not leave a comment.PAUL S.
Everything was perfect, and very nice person working there at the office.Louie P.
Customer did not leave a comment.Duane L.
Mary was very helpful and informed. We will use this location again.bonnie S.
Customer did not leave a comment.Michael G.
The lady up front was great very helpfulCarl B.
Mary at Heartland Storage, is a saint, and fantastic to work with.Michael N.
Great customer serviceMike S.
Drop box for key by front door not marked. Didn't see other drop box for key by the other side of building until after I dropped the key into the one by the front door.Jefferson B.
When we got there we couldn't find anybody to help to talk it off of the truck.Patricia R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.David john W.
Customer did not leave a comment.thomas G.
Great customer serviceBrook J.
It was a pleasure working with Jeanie? At your Harrah locationTim D.
The top of trailer had tape on that still water came in trailer. We didn't check top good until put more things in Sunday water on two boxs.Marjorie H.
Best customer service I've had in a long timeMay Y.
Recommend this location to my niece for her upcoming move.Rodney M.
U-Haul over all, excellent. However, the drop off place was rude and would not honor U-Haul's contract of a months free storage. This is only an affiliate of U-Haul but I would recommend dropping them.Marianne C.
Mary was wonderful! She was so accommodating and patient with our many changes and needs. I would definitely recommend her and her facility.Deborah G.
Customer did not leave a comment.Laurie F.
Small town good peopleLORENZO A.
Customer did not leave a comment.Becky G.
Customer did not leave a comment.Kobi A.
Wonderful management Great customer serviceAnita R.
Customer did not leave a comment.Michelle M.
Great Customer Service! Extremely Helpful!Dustyn S.
The customer service at this location was superb.Ralph A.
The first truck we rented didn't work and we had to take it back. But the lady who works there was wonderful and very helpful and got us in a working truck right away. It however didn't have gas so we had to go get our own gas cans to fill it up enough to get it to a station.Tosha T.
Customer did not leave a comment.kathryn N.
CHECK ALL FLUIDS, (oil, transmission fluid, brake fluid, coolant, etc.) and have gas tank full BEFORE the customer picks it up, and check ALL mechanical functions (cargo lights, brakes horn, wipers, etc.)bobby M.
The lady that runs this live is very friendly and does a great job.thuy J.
Mary is a top notch customer service machine!!! She goes above and beyond to help out and get what you need.Ryan O.
Customer did not leave a comment.kimberly B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Marjory R.
Customer did not leave a comment.Patricia H.
Customer did not leave a comment.Charles E.
I, would recommend this location to anyone and will be useing it in the future when needed. The vehicle was clean and in Great Condition. The Personal were very Professionel, helpfull and very dedicated to serve the people in need. We thank You Very Much for the Great Experience of Our dealings with Heartland.Eddie T.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Michael S.
Nothing overall, great experience,Larry G.
Customer did not leave a comment.William D.
Customer did not leave a comment.Sean P.
Customer did not leave a comment.Geoffrey G.
Customer did not leave a comment.Gary D.
Very friendly and helpful. Will use again when I need a rental. Thanks so much!!Teresa E.
The steering wheel sits at an angle to drive straight - other than that, all was good. ThanksLauren P.
Customer did not leave a comment.Steve S.
I have to say.... Moving, is definitely not my forte but in all honesty? The service that I received, from pickup to drop off, was the most tranquil part of the move! Mary (Harrah location) was such a pleasant/helpful experience!! And the drop off location (Okc/Quail Springs) was a true, drive in and drop off that took all of 3 min!!! Thank you for making this part of my move so effortless!!Melissa R.
Customer did not leave a comment.margaret G.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.Deedra W.
Friendly peopleJoyce B.
Staff was very courteous and helpful, Mary answered all my questions and I will return to Heartland with my future business.Wesley D.
Customer did not leave a comment.Phil H.
Customer did not leave a comment.James R.
Customer did not leave a comment.Jordan K.
Customer did not leave a comment.Forever Quality M.
Customer did not leave a comment.Conny C.
Customer did not leave a comment.CONNIE F.
Don't make decisions based on your opinion for the customer. It costed me over $100.00 extra!!Sadie H.
Customer did not leave a comment.Jonathan F.
Nice people at this UHaul location.Robert C.
Make sure furniture dolly is in the truck.Kim L.
Customer did not leave a comment.Barbara B.
Excellent service,highly recommendGregory I.
The lock they sold me for the truck did not fit the truck.James D.