Customer Reviews for Heartland Storage
(U-Haul Neighborhood Dealer)

170 reviews

3300 S Harrah Rd   Harrah, OK 73045

(405) 454-2603

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 454-2603

3300 S Harrah Rd
Harrah, OK 73045

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mary is very nice to work with and made the move in and move out experience very smooth. I would definitely recommend using Heartland Storage.

George and Marilyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rondie T. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Nothing…

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
5.0

Customer did not leave a comment.

AL T. 
Rating:
3.0

The person who accepted my truck was very friendly and made me first priority, allowing me to get the final billing for extra mileage finished immediately. The only downside was the small parking area at the location, which created uncertainty as to where I should have parked the truck.

Kyle C. 
Rating:
5.0

Great customer service. The truck was clean and easier to drive than I expected.

Brenda G. 
Rating:
5.0

The AC in the Uhaul truck we rented stopped working about an hour into our three hour trip, which was a little miserable in 90+ degree weather. I think the next customer would appreciate it being fixed!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Great service. It fit my needs perfectly. I highly recommend Heartland Storage!

Doug S.  |  Overall Experience 
Rating:
5.0

1st class service and a friendly staff

Michael D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Great experience, Mary was just as nice and helpful as could be. Took just a few minutes to drop in and take care of the paperwork and off we went. Trailer was clean and in great condition. We will definitely be returning.

Richard W. 
Rating:
5.0

Was perfect

Coty C. 
Rating:
3.0

There were no issues with the locations, but only with Uhaul as a company. We tried to return the Uhaul through the self service feature on the website and it would not allow us to upload the photo. We then chatted with a live assistant who was no help, then spent an hour on hold only to be told to call the location in the morning. We spent 2 hours trying to return your equipment after moving all day and it was very frustrating.

Todd W. 
Rating:
5.0

Customer service was fantastic, no hidden fees, and a great experience overall!

Sally S. 
Rating:
5.0

Customer did not leave a comment.

Grace P. 
Rating:
5.0

Great Equipment and even better customer service; Thank you!

Bryan L. 
Rating:
4.0

The employee was friendly and helpful. The truck and ramp were very dirty. The ramp ruined some of my items. I'm not pleased at all!

Merci H. 
Rating:
5.0

Great customer service, easy pick up and drop off. I would highly recommend this location!

Kevin B. 
Rating:
5.0

Cannot think of a thing! Customer Service Lady very much on the ball and extremely ready and happy to help when remote check in was glitchy on me; not at location when parked at the door, said my selfie too fuzzy. She really took care of me!

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

tracy M. 
Rating:
5.0

Customer did not leave a comment.

TISHA D. 
Rating:
5.0

You really came through for us U-Haul, Thankyou 🙏

Levi F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Mary was incredibly helpful. She answered all of my questions about storage. She also assisted me in renting a u-haul. The process was easy. Unit was clean and had good lighting. Will use again!

Jaime S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

Grace P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Customer did not leave a comment.

Carlotte W. 
Rating:
5.0

Heartland storage and Ms. Mary are wonderful. I would recommend Heartland Storage.

Rebecca U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca U. 
Rating:
5.0

Friendly helpful service. Equipment was is very good condition.

JAY A. 
Rating:
5.0

First time to rent a UHaul. Good experience. Would do it again if needed.

TIMOTHY M. 
Rating:
5.0

The van has an exhaust leak and causes headaches.

JOHN C. 
Rating:
5.0

Very nice storage. Mary in the office is the most friendliest person in the world. Thanks For The Space.

Carl G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
3.0

Well the rates for in town is crazy expensive. From Shawnee to Harrah is less than 20miles yet wanted to charge 96$ for one way usage. 30$ for the rental than .89 cents a mile is also high overpriced and scetchy equipment

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
5.0

Location was great. Mobile app is terrible , 2nd time renting and having issues with the app. 3rd time is questionable to be used.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

I am completely impressed with Heartland Storage! Mary provided exceptional customer service. She was always available to answer any questions and was so helpful and professional. The storage unit was clean, secure, well-lit, and accessible. 10/10 highly recommend.

jessica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie T.  |  Overall Experience 
Rating:
5.0

It's an older truck so it had some use wear and tear but it worked for my use. The facility and staff were great and very helpful.

VICKI C. 
Rating:
5.0

Awesome service and quality equipment and affordability UHAUL IS AWESOME

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH B. 
Rating:
5.0

Very nice customer service not busy no standing in line. They had the equipment waiting fir me excellent service experience

Sharyl H. 
Rating:
5.0

Young lady in office was very helpful!

David L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
5.0

Excellent service with a friendly smile. I would definitely recommend Heartland Storage for a pick up or drop off location. Thanks for all of your help

CHRISTOPHER D. 
Rating:
5.0

Staff was amazing!!

JANIE M. 
Rating:
5.0

Keep up the awesome service!!!

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

David & Sonya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTAL B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

SHERRI H. 
Rating:
5.0

We called 30 minutes before closing and needed a truck the next day. The lady was so nice and got everything she needed for us to pick up the next morning. Will only use this location!!! Great great great experience!!!

Cheryl K. 
Rating:
5.0

Amazing customer service. Always smiling and willing to assist. Thank You!

Kristi ONeil @.  |  Overall Experience 
Rating:
5.0

Ms. Mary at the desk was above and beyond in her customers service!

JOHN Y. 
Rating:
5.0

Thanks this is a very good and friendly place

Jeff & Christi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Everything was great!

Roger W. 
Rating:
5.0

Nothing Mary was amazing.

MATTHEW T. 
Rating:
4.0

Customer did not leave a comment.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
3.0

No major issues with location except for billing issues and charging me for 2 days and 2 dollies. Major issues were the online check in when picking up the truck. Took about 45min to get verified with digital check on the morning of me needing the truck which cut into my rental time. Couldn't get drivers license verified, phone numbers I added none would allow me to work, why call someone that early, why wasn't this done earlier in the week when I was called to verify the truck. And then get home and no appliance dolly in truck, then I had to call and drive to another location on other side of town to pick up a dolly which again cut into my moving time. This was the worst most terrible experience I have ever had and will never use ugaul again. I would rather move 1 item at a atime and take a week or year to move then rent a uhaul truck again.

Matthew T. 
Rating:
5.0

Your agent at this location was outstanding!

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Mary Harrison is amazing. She goes above and beyond to make sure her customers are well taken care of, even after hours. She should be the face of U-Haul customer service. Such a sweet, informed and helpful person.

Allison C. 
Rating:
5.0

Very friendly and personable staff.

Angel B. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Jurgen W. 
Rating:
5.0

The lady at this location Is very nice! Friendly and informative!!!

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Nothing I had no problems picked up the U-Haul used it returned it no issues at all everyone was pleasant to work with

DARLENE M. 
Rating:
5.0

Very pleasant clerk.

Dan N. 
Rating:
5.0

All good.

Kim R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Everything was perfect, and very nice person working there at the office.

Louie P. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
4.0

Mary was very helpful and informed. We will use this location again.

bonnie S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The lady up front was great very helpful

Carl B. 
Rating:
5.0

Mary at Heartland Storage, is a saint, and fantastic to work with.

Michael N. 
Rating:
5.0

Great customer service

Mike S. 
Rating:
5.0

Drop box for key by front door not marked. Didn't see other drop box for key by the other side of building until after I dropped the key into the one by the front door.

Jefferson B. 
Rating:
2.0

When we got there we couldn't find anybody to help to talk it off of the truck.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

David john W. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

Great customer service

Brook J. 
Rating:
5.0

It was a pleasure working with Jeanie? At your Harrah location

Tim D. 
Rating:
4.0

The top of trailer had tape on that still water came in trailer. We didn't check top good until put more things in Sunday water on two boxs.

Marjorie H. 
Rating:
5.0

Best customer service I've had in a long time

May Y. 
Rating:
5.0

Recommend this location to my niece for her upcoming move.

Rodney M. 
Rating:
1.0

U-Haul over all, excellent. However, the drop off place was rude and would not honor U-Haul's contract of a months free storage. This is only an affiliate of U-Haul but I would recommend dropping them.

Marianne C. 
Rating:
5.0

Mary was wonderful! She was so accommodating and patient with our many changes and needs. I would definitely recommend her and her facility.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Laurie F. 
Rating:
5.0

Small town good people

LORENZO A. 
Rating:
3.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

Customer did not leave a comment.

Kobi A. 
Rating:
5.0

Wonderful management Great customer service

Anita R. 
Rating:
5.0

Clean, courteous

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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