Card was compromised! after using a new card just for this rental. Do not recommend. Truck engine light was on and was told wrong information on a couple different things.
Salane F
Customer Reviews for Heartland Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took pictures of truck when picked up took pictures of truck and instrument cluster to be sure returned with same fuel level as when renter and I was still charged for fuel when returned. Truck was dirty when rented have pics to prove all that is stated.
Jo CAlthough Uhaul incorrectly reported reservation time to Heartland Storage, they were easily able to accommodate my 26' Uhaul rental for our move to Tulsa. 10/10 experience other than the hiccup!
Skyler SAgent was extremely rude. Cab had trash in it and compartment needed to be swept out.
Gary MThe truck had some cans in it and someone’s jacket. I never was able to get the dolly I requested.
Monique MEasy peasey
Gary MTell people they can drop off at any uhaul property. I put fuel into truck before dropping it off. I drove up and down pass the location 3 times. The lite up rotating bill board sucked!!! I believe I was charged the fuel rate because I drove so much tring to find this uhaul place. I have pictures of first and last milage and fuel gage. They are the same in fuel range from when I picked it up to dropped it off. I'm very very disappointed and not sure if I'll ever use uhaul again. I have to use some moving rental company in the near future but will be looking somewbere else. I'm very upset. On the plus side the young lady in this office was very very helpful with me finally this place and was very nice.
STELLA BI would recommend putting a sign out closer to the street. I almost missed the place since it sits so far back from the road. You can't really be looking everywhere to find a building when you're trying to take care of a large truck that has been rented.
Daryl BI originally reserved a 26' truck. Received a call the next day and was told it was not available and that I would need to pick up at another location that was almost 20 miles away. Opted for the 10' truck that was available at desired location. Received a call the following day stating that truck was not available and I would again have to pick up at a location almost 20 miles away. Was told by agent that they could not offer price guarantee credit since it was an in-town tow. I did not feel I should have to spend 0.89/mile and gas to pick up that far away. Finally spoke to a supervisor who informed me that the 10' truck was down for maintenance and needed the tire changed, but assured me it would be available. I did get to pick up from desired location (less than a mile from where I was moving from and 4 miles from where I was moving to). Moving is stressful enough, but to have to deal with this in a 24 hour period was ridiculous.
Sandra FMary was awesome !!!!!
Jack TGuy working counter was rude
Anthony EHeartland storage people are great I think they do not have the facilities to maintain trailers. The trailer I had lost lightning part way into my trip. Fortunately your roadside assistance was great, they had a technician to us within am hour and he basically rewired the trailer in very adverse conditions. When we arrived at our destination the door would not open and again roadside assistance sent a technician who was able to open door. He concurred that there was a problem with the door. The next time I will go to a facility that is of the size to maintain equipment.
David WVery nice lady working all by herself. She was very helpful. Very nice, clean location. I was so impressed, I will likely be using their storage services as well.
Nancy BI have to clean black stuff that was all over the unit. Raining at that. All the blankets was all over the place I had to fold them as they layer in this mess. I wasn't happy.
Pennie SLinda is the absolute best there is. Super friendly and fast service. Definitely has my service for any future needs.
Regina WSee previous comments.
William PRenting a trailer from this place is so easy it’ll dang near scare ya. Plenty of room to move around in there with out worrying about running into stuff. The lady that runs the store is very helpful and friendly. The store is as clean as a whistle. The equipment was in great condition and clean.
Richard WEasy process
Roger HVery nice and soft spoken
marquise bNothing…
Sergio MThe person who accepted my truck was very friendly and made me first priority, allowing me to get the final billing for extra mileage finished immediately. The only downside was the small parking area at the location, which created uncertainty as to where I should have parked the truck.
Kyle CGreat customer service. The truck was clean and easier to drive than I expected.
Brenda GThe AC in the Uhaul truck we rented stopped working about an hour into our three hour trip, which was a little miserable in 90+ degree weather. I think the next customer would appreciate it being fixed!
Paul KGreat experience, Mary was just as nice and helpful as could be. Took just a few minutes to drop in and take care of the paperwork and off we went. Trailer was clean and in great condition. We will definitely be returning.
Richard WWas perfect
Coty CThere were no issues with the locations, but only with Uhaul as a company. We tried to return the Uhaul through the self service feature on the website and it would not allow us to upload the photo. We then chatted with a live assistant who was no help, then spent an hour on hold only to be told to call the location in the morning. We spent 2 hours trying to return your equipment after moving all day and it was very frustrating.
Todd WCustomer service was fantastic, no hidden fees, and a great experience overall!
Sally SGreat Equipment and even better customer service; Thank you!
Bryan LThe employee was friendly and helpful. The truck and ramp were very dirty. The ramp ruined some of my items. I'm not pleased at all!
Merci HGreat customer service, easy pick up and drop off. I would highly recommend this location!
Kevin BCannot think of a thing! Customer Service Lady very much on the ball and extremely ready and happy to help when remote check in was glitchy on me; not at location when parked at the door, said my selfie too fuzzy. She really took care of me!
Donna HYou really came through for us U-Haul, Thankyou 🙏
Levi FFriendly helpful service. Equipment was is very good condition.
JAY AFirst time to rent a UHaul. Good experience. Would do it again if needed.
TIMOTHY MThe van has an exhaust leak and causes headaches.
JOHN CWell the rates for in town is crazy expensive. From Shawnee to Harrah is less than 20miles yet wanted to charge 96$ for one way usage. 30$ for the rental than .89 cents a mile is also high overpriced and scetchy equipment
JAMES KLocation was great. Mobile app is terrible , 2nd time renting and having issues with the app. 3rd time is questionable to be used.
Matt TIt's an older truck so it had some use wear and tear but it worked for my use. The facility and staff were great and very helpful.
VICKI CAwesome service and quality equipment and affordability UHAUL IS AWESOME
ERIC CVery nice customer service not busy no standing in line. They had the equipment waiting fir me excellent service experience
Sharyl HYoung lady in office was very helpful!
David LExcellent service with a friendly smile. I would definitely recommend Heartland Storage for a pick up or drop off location. Thanks for all of your help
CHRISTOPHER DStaff was amazing!!
JANIE MKeep up the awesome service!!!
SHANNON HWe called 30 minutes before closing and needed a truck the next day. The lady was so nice and got everything she needed for us to pick up the next morning. Will only use this location!!! Great great great experience!!!
Cheryl K