Customer did not leave a comment.Adam B.
Customer Reviews for Hemlock Ace Hardware
(U-Haul Neighborhood Dealer)
Hemlock, MI 48626
Services at this Location:
- Mon–Sat8 am–6 pm
- Sunday9 am–5 pm
Special Operating Hours
- 5/29/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.Rod E.
They had no idea how to rent out equipment. They had to call someone for the entire process. It took a very long time. They did not have moving blankets, which I had ordered. All equipment was covered in snow and the truck was nearly empty.Jennifer S.
Courteous friendly staffLexie B.
Customer did not leave a comment.RICK N.
Fast & friendly service with easy online reservationsKevin S.
Customer did not leave a comment.shirley H.
Online booking service is the worst. Needs to be more user friendly.THOMAS K.
Customer did not leave a comment.DEIRDRE S.
Attendant was unable to modify my reservation from 2 days to 1. I got charged extra.Charles S.
Customer did not leave a comment.Mitchell R.
See above comments.Cythia L.
Persons first time checking out a uhaul. Very time consumingDawn A.
Customer did not leave a comment.Jack G.
Customer did not leave a comment.Kathryn M.
Wayne is one of the nicest people I've worked with when renting equipment, I would recommend this uhaul location to all my family and friendsHeather M.
No one in the store knew how to use the system. I was unable to add my father as the driver so had to drive the truck on my own. I was very uncomfortable with this.Racheal F.
Customer did not leave a comment.TINA J.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Sherri W.
Friendly service and smooth operation.Kraig W.
The location was perfect and the car dolly looked brand new. And it was super easy to use. The only complaint was when the gentleman was trying to reserve it the computer was not cooperating. He had to call the main office and they had the same problem. He then had to call the main guy (owner) and was told to take all our information down and then try a bit later. So we could be on our way. And pricing was reasonable. We dropped it off in St. Ignace at George's not Kalkaska at Lodi Garage.Patrick C.
Customer did not leave a comment.KIM ROBERT B.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.PETER ALEXANDER T.
They were very polite and courteous and very helpful I will definitely use them again.SAMUEL WILLIAM D.
Customer did not leave a comment.REX ALLEN W.
Easy, Fast and FriendlyChad D.
Friendly staff who helped us choose the appropriate size of trailer and clear about what we needed to do. Helped us pull out safely and hook up. Young man that helped us was polite and efficient.matt E.
Employee didn't know how to do any of it and was the only one there. I called initially to ask a question and she said she didn't know I asked her to please ask someone because it was important info and she said she didn't have anyone to ask so basically to bad. A half hour later I get there and she didn't know how to do any of it. What really made me mad was I really needed to know the info I called for and she could have found out for me because I had to wait 20 minutes for another employee she had to call in to do it for her. I'm not sure why if they have these things scheduled they don't make sure someone is staffed to be able to do it if not everyone knows how. I'm still giving the average rating because the first guy I talked to at the store was great and so was the employee that came in to her rescue.Alex M.
My U-Haul experience was very positive. Everyone was helpful, the rate was reasonable, and the service was excellent! I accomplished my purpose exactly as I had anticipated!FRANK P.
Customer did not leave a comment.JOE M.
Customer did not leave a comment.GARY DEAN K.
Be more familiar with uhaul checkout.MICHAEL DAVID C.
Additional Services at this Location
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