Customer did not leave a comment.
RUBEN S
Customer Reviews for Hendrix A-Z Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I washed out the mud that I started with the trailer and left a very clean trailer
CHARLES LThis is always my first choice when I need a Uhaul.
JAMIE FThe last customer left the unit with potting soil in the back and a small amount of grass and stickers in the front area.
Marcus CExcellent and friendly 👌
JOSE ANo comment.
MANUEL CFast friendly service coupled with experience made for a quick easy transaction.
JAMIE FEddy was great and he did our checkout very nicely.
PRASHANT KThe attendant that was at his location was extremely rude to my wife. Our situation was we ordered a U-Haul at a location on loop 338. However somehow the location changed to 5th street. We didn’t realize the location changed so we were late. And he didn’t like us being late. He eventually lightened up but was extremely uncalled for.
Weldon SBetter signage needed directing from street to office for drop off. Tight location
Adam SGreat staff, had what I need got me out and back in efficiently .
CASEY YWe were very pleased with everything and especially with the manager he was very nice very helpful I'm very kind I would definitely recommend this area
estella hOriginally used the Billy Hext location, had a reservation and my truck wasn’t there. They sent me to the Odessa location for pickup and told me they would give me extra miles since the location change wasn’t my fault. Got to Odessa and was told I had to pay for the miles and the guy on Billy Hext lied to me. U haul was extremely dirty in the back with bottles and rags everywhere. Terrible experience, u haul on Billy Hext set me up for failure
JEREMY PThe proprietor was rude, the office was in shambles, and he had an attitude about every aspect of our interaction. He was playing loud music during our transaction. I had to ask him to repeat every statement he made. I told him that I did not hear well. Rather than turning the music down, his response was " I don't speak with an accent, you should be able to understand me". I pointed out that the trailer had some damage that was not represented in the APP pictures. His response was "you see those X's on it don't you?". I had to ask him what that meant. Apparently I was supposed to know that that meant the damage had been previously reported. He then hooked me up to the wrong trailer and got noticeably upset when I pointed out that the license plate was wrong. He acted like everything was my fault. I will never use his establishment again
TERRY RKnowledgeable and friendly service, I've used this location a couple of times and will definitely go back.
HEATH RThe guy in charge is super rude and disrespectful !
Jesus GNothing
Steven WWe had planned to return the unit on Sunday and the person who managed the location said he would not be there on Sunday or Monday and that if I returned it first thing Tuesday morning that he would check it in on the Sunday date. When I left the store, I noticed that he had actually charged me the extra 2 days. I would have tried to rent it somewhere else if I had known I would have been charged 2 extra days just because he had plans for Sunday and Monday.
Gary BThe man working here is very friendly, but he keeps his dogs in the office. It smells like a k kennel
Tommy MWhile the guy was nice the place is sketchy and a pig sty. The truck looked clean but inside of the box area was filthy and the cab was full of dog hair. We had to blow it out and mop before we could even think about putting our furniture in. Also, the tail lights on the tow dolly didn’t work.
KIMBERLY PI WILL NEVER USE U-HAUL AGAIN! Here’s why! I reserved my U-Haul in advance so that I could secure it. I even offered to pay the $60 upfront that I was quoted online as a deposit! After that my location I chose was replaced with one out of my way, later it was changed again and then once more when I had arrived at that location in a different city! I then called that location and complained and they said they couldn’t cover the miles so I demanded that they change my location somewhere closer so she sent me to the location where I picked up my U-Haul!! Now to get to that!!! This is the nastiest location I’ve ever seen! You walk-in and are graced with a smell of animal feces and some other odor as well as the aesthetics of a very messy and disorganized desk! The best part was the greetings of the dogs and kitty!! They were very sweet and well behaved! Now the guy isn’t a very good representative of the company. He was badly dressed and groomed! His demeanor and attitude was less than desirable! He spoke over me multiple times and was kinda rude! His customer service skills are minimal! He was just as rude when I dropped off the truck. I had accidentally dropped my energy drink and so I dumped it out he then snapped at me saying he was gonna have ants now! Because of this entire transaction from the reservations to the actual location you have all lost a customer forever!
Ben RMuy satisfecha con la atención y servicio prestados.
DANET SExcellent customer service, very kind!!
JULIO ANothing ever thing was great thank you for your service.
hortencia wVery kind and helpful
Geneva NGreat service equipment clean and ready to go no hassle very professional all the way around definitely will be back to this location for more u - haul items ty very much
enrique mgood job
LESTER CExcellent service Taking good care for customers
Hasmukh PHe was very rude and short when he spoke to me and made me wait while he talked on the phone. Not a good experience.
Carlos GVery fast and friendly
Camille SThis location is very costumer service That's the kind of employee you need in every location. Thank you
Osvaldo RProvide clear location of office.
Monica PIf you’re looking to get you a U-Haul rental, look no further. Needed a trailer late in the day and waited on me to get there to rent & get. Next day , needed one to move a car and BAM!!! again, hooked me up and waited after hours so I didn’t have to keep the trailer over night. Completely professional and the pricing is spot on.
edik cthe office was way in the back at a house where you could not see it and there were no signs pointing to it, when i found it the room he used for a office was filthy and the desk was coved with old food wrappers The guy did help me un hook the trailer.
Thomas RGreat customer service.
Abishai LDo not send U-Haul customers to this location. The service was terrible and the location conditions were not a good representation of U-Haul as a business.
Larinda RWas very friendly, made sure I had everything I needed.
Jimmy JJust keep being the way that y'all are it was my first time and I love the service and God bless you all thank you
marissa eGreat place the person or security in that location is very kind and was willing to help at 12am when I went there even if it was after hours.
Jose VEddie was very nice and professional. He went above and beyond to help on this move. Very courteous.
Paula MAwesome staff member!
angelic hContinue with the same excellent service
JUAN SThe guy who runs the uhaul there excellent friendly guy. I will recommend all friends and family to his location.
Joshua MFast and easy no problem's
michael gEddie was great! He went above and beyond to make sure that the trailer was on the tow ball correctly and secure. Also made sure the trailer lights were working properly. He was very thorough with all of the rental information. Thank you, Eddie!
Luis Rworked with me to make the rental as smooth and fast as possible.
Greg SThis employee deserves a raise for his outstanding customer service. He was more than helpful, kind, and understanding! Thank you for all you do. " Never change who you are for anyone" Sunshine
Mandy FEverything was perfect!
abby rVery friendly pick up location. Truck in great condition and had everything we had ordered in place. Not one complaint!! Thanks!!
libby pYou just need to go look at this place and go in the “office”
Jerry W