Hendrix A-Z Storage LLC
(U-Haul Neighborhood Dealer)

161 reviews

1315 E 5th St   Odessa, TX 79761
(Please do not park equipment in front of our neighbors Adequate A/C)

(432) 272-8101

Hours

  • Mon-Sat: 8 am - 6:30 pm
  • Sun: Closed

Contact Us

(432) 272-8101

1315 E 5th St
Odessa, TX 79761
  • (Please do not park equipment in front of our neighbors Adequate A/C)
    Driving directions

Hours

  • Mon-Sat: 8 am - 6:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Had unit for a number of years with no issues . . . Safe to store.

KENNETH H.  |  Overall Experience 
Rating:
5.0

Great customer service

David G. 
Rating:
5.0

I am treated real well and respect!

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Thad H. 
Rating:
5.0

Customer service was awesome. Very friendly and knowledgeable staff.

TIMOTHY H. 
Rating:
3.0

Customer did not leave a comment.

MARK DOUGLAS B. 
Rating:
4.0

Pretty good location excellent service. Would certainly use again because of service.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Dolores Q. 
Rating:
5.0

The young lady was very nice and Professional I will be going back

bradley M. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Ramiro P. 
Rating:
3.0

The agent was pleasant yet not interactive.

Brian P. 
Rating:
2.0

Had to park the truck on a curb at this location. There is not enough room for trucks to be returned.

SARAH S. 
Rating:
4.0

Customer did not leave a comment.

Gilbert Q. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
4.0

Very basic Uhaul operation at a storage business. The lady operating it was very friendly, helpful, and professional.

Eric W. 
Rating:
5.0

Very nice people will be going back!

Jeserica M. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

The attendant was a very professional and courteous Lady.

Ramon R. 
Rating:
5.0

Everything was good...

gracien A. 
Rating:
1.0

The experience with this particular location was an absolute disgrace and I will never use the Uhaul company ever again because of it. In fact, the entire Midland-Odessa area of Uhaul facilities, and I had to communicate with quite a few of them, were of no help to me during my move. I pre-ordered moving equipment such as a couple of dollies and furniture pads and it was communicated they would be waiting for me in my truck. Not only was the equipment not in the truck, this location and apparently all of the locations in both Midland and Odessa didn't even have the equipment. I don't understand what the point of my ordering both my truck and the equipment in advance and paying in advance was if no one was ever going to verify the order and communicate with me. If I could give it all zero stars, I would.

Sheila H. 
Rating:
5.0

All the paperwork sucks!!

Don H. 
Rating:
3.0

Customer did not leave a comment.

felix H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Elsa C. 
Rating:
4.0

Customer did not leave a comment.

Elsa C. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

steve E. 
Rating:
1.0

A to Z I called & CANCELLED facilities same day I requested, I spoke to them over the phone, NO PARKING OF TRAILERS ALLOWED IN THE AREA, ONLINE AD WAS WRONG & NEEDS TO BE CHANGED, ORDER CANCELLED.

KARY D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Juanita L. 
Rating:
5.0

Greatest, this lady went out of her way to help. I wouldn't hesitate to recommend this place to anyone.

venita R. 
Rating:
5.0

Customer did not leave a comment.

Johnnie M. 
Rating:
4.0

Customer did not leave a comment.

Cecilia S. 
Rating:
4.0

Customer did not leave a comment.

Ilkka H. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
1.0

I didnt drop truck off

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Kimmi B. 
Rating:
5.0

Loved the staff. Very professional and personable. Would definitely go back.

Kimberly T. 
Rating:
5.0

Good service

Steven B. 
Rating:
5.0

Overall a pleasant experience

Rex R. 
Rating:
5.0

Customer did not leave a comment.

Daryn L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Adriana R. 
Rating:
4.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

The business was excellent. The only thing that I did not like was that the drop off location and phone number was not on the contract. I think this had more to do with the drop off location as it did with the pick-up location. The drop off location that I was given in the text that I received was not even the right location.

James D. 
Rating:
1.0

I was suppose to get a month free of storage with U-Haul because of the U-Haul truck rental I got. I had a storage reserved but then it was removed from my account.

christia c.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Yumar C. 
Rating:
3.0

Customer did not leave a comment.

Shatoya F. 
Rating:
5.0

Customer did not leave a comment.

Austin N. 
Rating:
5.0

Super friendly staff, very helpful. Gave us great information and answered all questions.

BECKY P. 
Rating:
5.0

Friendly customer service. Knowledgeable

Steven B. 
Rating:
5.0

The on site manager was very helpful and efficient. I was out in about 5 mins.

austin N. 
Rating:
3.0

Clean easily accessible Unit. Friendly manager was very helpful.

Adam L.  |  Reservation 
Rating:
5.0

The lady was really friendly and helpful no issues returning the trailer

Raul Q. 
Rating:
4.0

Not much parking area for after hours drop off

Leonard C. 
Rating:
5.0

Uhaul made it easy to reserve and pickup. Lovely rep. at pickup site made my stressful month, and auto move, a pleasure.

BRENT K. 
Rating:
5.0

Customer did not leave a comment.

CHAN C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Felix H. 
Rating:
5.0

Customer did not leave a comment.

Mailyn M. 
Rating:
5.0

Customer did not leave a comment.

hunter P. 
Rating:
5.0

Customer did not leave a comment.

AMERICA R. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Great service also ????

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Lester B. 
Rating:
4.0

Customer did not leave a comment.

courtney B. 
Rating:
3.0

Drop off site little to no parking. No attendant present.

Jerry L. 
Rating:
5.0

Great service friendly people

Montel M. 
Rating:
4.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Felipe Z. 
Rating:
4.0

Customer did not leave a comment.

Thurman B. 
Rating:
3.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Perfect

ALEJANDRO PEDRO P. 
Rating:
3.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

This location is under new management and they were so kind and helpful. Jo and her staff made sure my truck was ready and clean to go. They had everything I requested via online ready to use. Will definitely use them again!!

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Alonso U. 
Rating:
5.0

Everyone was super friendly and helpful did not expect that kind of customer service!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
4.0

Very friendly

Duane B. 
Rating:
2.0

Customer did not leave a comment.

Rita W. 
Rating:
2.0

The equipment was damaged and unkept. The staff was really nice and helpful.

Marco H. 
Rating:
1.0

Location is sketchy and customer was the worst ... My question wasn't answered , rep only reply was "it's self service your answer will be in the instructions" ( why have an office and rep if you have to do everything on your own) .. made payment and decided to return to collect my keys but had to call customer service for instructions on how to collect the key ( rep was great ) because never received instructions on how to get my keys.

Jamil A. 
Rating:
1.0

The man who runs this place is rude and inattentive. He handed us the keys to the truck, walked with us toward the truck, pointed at it down the street and said, “That's yours”, then turned around and walked away. The truck was dirty inside, there was no washer fluid and the wiper blades were shot. There was significant damage to the truck, but instead of pointing out the damage to him we decided to just take photos that are date stamped. I wouldn't recommend Hendrix to anyone needing anything from UHaul.

Christie B. 
Rating:
2.0

Rent updated trailers to your customers and hook them up correctly.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Patricia Selena M. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Amazing personality and easy to work with. I would rent and return from him any day!

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Danny Ray B. 
Rating:
4.0

Manager was very pleasant and accommodating.

Ty K. 
Rating:
4.0

Customer did not leave a comment.

nancy C. 
Rating:
5.0

I found another storage facility that had climate control.

Brenda P.  |  Reservation 
Rating:
1.0

The equipment was what I ordered but my credit card was billed twice for the trailer. I returned the trailer to the exact location I rented it from (Hendrix A to Z Storage on the same day) and the guy I rented from came out with his daughter and unhooked the trailer. He then called me the next day and asked me when I was going to bring it back. I rented an appliance dolly from a different location and had no issues at all. My credit card still hasn't been reimbursed for the additional charges.

Mickey G. 
Rating:
3.0

Customer did not leave a comment.

Redha W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

Gregg S. 
Rating:
1.0

The worst customer experience ever had! No contract, customer agent couldn't access the system (forgot password), agent was bleeding from an arm bandage, gave me the wrong trailer, kept my driver's license and when I called to ask if the store still had it, I was told to send a SASE. I broke down on I-20 and had no where to sleep as I had no driver's license for a motel reservation. Filing complaints with BBB.

John W. 
Rating:
5.0

Good. No problems.

Essam M.  |  Overall Experience 
No reviews have been submitted for this location.

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