Customer Reviews for Henry's Multi Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Henry's Multi Services

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Elizabeth C. on

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Michell M. on

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I am really disappointed with something happening whit the payment process...something what I decline to pay was charged, and now no one is going to take care about it.

gerald R. on

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Drug ridden area. There is no drop off box. We sat there for 2 hours in the dead of night to drop off a truck where we witnessed prostitution, a drug deal, and a drug addict approched us asking us for change and when we told hkm we had nothing he demanded we take him to the store to get a beer. The “owner” Kenneth (whom of which is nothing but the district manager) refused to rectify the situation. We weren’t asking for our money back at all. A simple apology and a solution to fix the location drop off to make it safer for after hours would’ve been compensation enough. But he jumped to conclusions and told me “we’re not giving you a refund” when in fact nothing of the sort was mentioned. This drop off location is in one of the worst parts of Ft. Myers and I recommended if you’re dropping off at this location, make sure you do it when the sun is out. I will most likely never use this company again. Sad, bc anytime we’ve ever moved or had friends move, we always went with uhaul bc of the customer service.

Carline C. on

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When I returned the U-Haul by accident i put to much gas and I didn’t receive any credit for it which not fair at all and I’m really disappointed

John D A. on

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Mr Henry was very helpful and a pleasure to deal with.

Kirk S. on

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Confusion amongst proprietor and customer service phone staff regarding procedure with checking in a late reservation. Time consuming and bothersome.Required 2 forms of state issued ID, never have I had to meet this requirement. Why me? Very offputting experience.

jose M. on

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I returned the van early, and still got charge for a whole other day.

Patrick O. on

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I was supposed to pick it up at a uhaul vendor near my house and where I had my load in a self storage. On the day before I got a call that the pick up was changed and when I got there it was in a very seedy part of town and was nothing but a 7-11 type store. Also the price was higher that originally quoted when I placed my order at my storage unit. Very disconcerting

Thomas A. on

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Kelsey T. on

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1) The only person who can run the U-Haul computer was not there, even though I had a reservation. They showed up 30 minutes later. 2) The vehicle they gave me needs an alignment, it was veering to the right the whole drive.

micheal S. on

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Brian F. on

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Have vehicle that was ordered,,, and if not pick up the phone and call and tell thr customer,, we reserve certain sizes for a reason

MICHELLE F. on

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The pick up location was a make ethnic grocery store. The owner was busy running his store and we had to wait for him to for quite a while. I asked him to let me take the truck without the trailer attached so that we could load the furniture first and he acted like it was a bit imposition for him stating he was afraid someone would steal the trailer. Then when we were ready to hook up the trailer and load my car, he stated we could do it ourselves. I told him I had no idea how to load the car and secure it for travel. we had to wait an hour for him to help because once again he was running his store and was very unhappy that he had to close it to come help us. He eventually came to help us secure the car to the trailer. After the first 300 miles, the tire straps had come completely off on both sides because he did not secure them properly. Very unprofessional business in a bad part of town. I would have rather been referred to an actual U-Haul business instead of this shady grocery store operation.

Ieisha G. on

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When I picked up the truck I was charged an extra $28 dollars for extra insurance in which I did not add myself. Once I notice the additional charged I ask for a refund of the $28 however, the employee told me that he could not refund me the money and I would have to call the regional headquarters. So I called the regional headquarters and they told me I would have to talk to the store manager. I picked up the rental on 8/19/18 and returned it the same day. Today is now 9/6/18 and I’ve been calling uhaul weekly about my refund and I’ve yet to get it back needless to say they’ve been giving me the run around. I would not advise renting from this location as he charged the additional insurance to my car without my authorization.

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I drove 14 hours with a broken passenger side window and I have yet to hear back from my complaint. I would talk to someone about it but it keeps telling me to complete these surveys so I guess I will continue sending them. Guess need to get a lawyer and take care of it that way

Elaine H. on

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It’s a little different, because it’s really a small grocery store and the man also rents out the U-Haul trucks. He’s a very friendly man. The location was convenient for me and Henry was helpful and got me the truck I reserved. Everything went fine.

Sophia D. on

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Apil M. on

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Stephen R. on

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Baldwin P. on

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joyce R. on

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Cindy B. on

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Ludia L. on

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Phillip A. on

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Chad R. on

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We set up our pickup for 6:00 at another location but I assume we were rerouted to this one based on the size we needed. The guy calls and asks if we can pick up at 5:00 because he closes then. We work until 5:30 - which is why we needed a 6:00 pick up. If these places aren’t open until 6:00 then don’t offer that time as a pickup to customers.

Michael G. on

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The truck was a piece of junk. Filthy and beat up. Exhaust leaked. Front end shook. Went about 180 miles and used 30 gallons of gas, while trying to keep the "green gauge", in the green. You do the math. Not acceptable by today's standards.

JOE C. on

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CONVENIENT

David P. on

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Truck only had a half tank of gas which meant that we had to stop and fill up before we could go to our destination which was over 120 miles away. AFTER SPENDING $60 ON GAS TO FILL UP THE TANK, we only used a quarter of a tank. Therefore, it cost us an additional $30 which we didn't need to spend!!!!!!! Henry's Multi Service is a grocery store. It was farther away from my home and not where I wanted to pick up the truck. Since we only moved half of our belongings, we will be needing another truck next month. I am hoping that our next experience is something that I can report is excellent.

Clendy Y. on

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Great customer service. & very good pricing.

Tuty Y. on

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Henry was great. Very helpful and called to confirm we were still on time for pick up. Thanks Henry!

Krislyn G. on

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The place was not very well signed. It was a corner store in a strip mall with a small Uhaul sign on the door. Also was a good thing I got there before they close as there was no late night drop box.