Everything was good until it was time to return the car. I originally opted out of insurance and I only used 5 miles. I got the receipt and saw I was charged for insurance and I was charged for 8 miles. I asked for my money back and they refused to give my money back. Never going back to this place ever again!
Julceus B
Henry's Multi Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Did not speak english very well, difficult to communicate, but very nice
ZEIDI JIt was probably not the location's fault, but they had no idea that I had a reservation. Also, the location is given the choice when scheduling online to pick up and drop off remotely, but cannot accommodate this service. Long story short, I show up at 8 AM to pick up the truck and equipment that they don't even have and don't leave until after 10 with having to spend a couple hours on the phone getting it squared away. This made for a horrible moving experience, and it seems par for the course for Uhaul to completely mess up the reservation. I've used Uhaul in different cities, and it's always the same poor service, so definitely a Uhaul thing and not the individual locations. I will definitely not use Uhaul in the future or recommend it to anyone.
Mark KNobody there, place close on a Saturday no drop off box for key
Michael BThe vehicle was damaged, tailgate was not closing securely, the vehicle was extremely dirty inside and out.
Richard G