They never answered their phone and then charged me for an extra day and the dolly that I never received.Judith R.
Customer Reviews for Herberts Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alvin went over and above to help me find an appliance hand truck that was in short supply throughout the midlands of SC. He also made hooking and unhooking the trailer much easier for me. He was kind and courteous.Timothy S.
Customer did not leave a comment.Jennifer O.
Customer did not leave a comment.donald R.
Customer did not leave a comment.Mallori L.
Customer did not leave a comment.ALVIN H.
Excellent service!!Britini K.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.alvin H.
Customer did not leave a comment.Jeffery C.
Business was rather cluttered and unkempt. Salesman was very polite and equipment was ready on time.linda D.
No one was at the location at the scheduled time of pick up so had to call UHAUL....was promised a $50 credit for waiting that I haven't seen yet.Robert M.
The U-Haul has trash and furniture in the bed and was not clean upon arrival! DO NOT rent from this location!Christopher H.
The process is not well defined. The need fo download an app to pick up a truck is ridiculous. Most U-Haul rentals are one way or one day and yet another app is annoying. This was a used car lot that is not in the best place and not easy to work around the cars to get the truck. Having to them drive back to the dealer to pick up the requested dolly, hand truck and blankets was unexpected and annoying.Janet S.
Customer did not leave a comment.Randa C.
The location is a little hard to get to but it's not something you can change and it's not that hard to get therewilliam N.
fast and easy.erik E.
I did not drop my truck at teh location above. I dropped it at 2307 Elmwood, Columbia. No one was there and next day I had to return and once again, no one was there. Multiple calls to Uhaul to ensure truck was agreed as returned. Horrible customer experience.Ronald U.
I got a call as to the truck we had setup was not there and we need to go to 2307 Main St to pick up the truck at 10:30 am he was not there and the phone there is cut off so we left there we did see a U -Haul up the road she call Brandy and they had to call his cell and we had to go back there he show up at 11am he could not do the paper work he call some guy and had him do it and he could not give us any paper work as he did not have a printer and was told I get it in my email we did rent a dolly and then he told us I don't have one so I took it off omg we had to go back to 1037 Elmwood Ave to get a dolly she call Brandy and Brandy told us we would get a $50.00 credit back but we have not seen one yet his office was so nasty you could not set down it took us tell 11:30 to get the truck i don't think he need to be renting U-Haul .I don't know if i will ever rent a U-Haul this was so bad running here and there Thank you for your time Erin Blocker ( 404-316-7300we clean the truckErin B.
Herbert's auto sales should never be a U- Haul center. Location is close, and all phone numbers displayed are disconnected.Steve N.
Customer did not leave a comment.daniel M.
Nothing, thanks, it was fast and easy...shawn P.
Wow was this a horrible experience. The guy had no idea what was going on it seemed. Then he sent me to the truck, said it was clean and the keys were in it. It was locked and had trash in it. Didn't have all the equipment I needed--said I could try the other haul place down the road. The building he was in literally looked like it should be condemned. He had messed up my order which took the other haul place down the road that had the rest of my equipment half an hour to fix before they could give me my dolly. One of the worse experiences I remember in recent memory. I tried calling corporate several times to leave a review with a manager but never got through and finally gave up.HEATH D.
Be more professionallatoya F.
Have somebody present during published hours. Have facility use a phone number that is the same as what is published.Matthew H.
A little tight but easy to findDavid F.
They did not have all the equipment that I reservedJERRYD C.
Customer did not leave a comment.Allison B.
Have the phone number listed on the contract actually work, so I can call next business day to confirm that they see the trailer I dropped off.Scott N.
This was not our scheduled drop location (Elmwood Ave). Our scheduled location would not accept our return because they said they did not have space for it. Frustrating experience to have to find and go to a new drop location.Silas G.
We had trouble figuring out where to drop our rental, the signage wasn't very visible, and the location was hard to access.Gina H.
Place was closed at 4pm in the afternoon. Their contact number was not in service. Had to call UHAUL to see if I should still drop trailer off.Robert M.
Customer did not leave a comment.Madeleine B.
Customer did not leave a comment.Creig B.
Customer did not leave a comment.roy L.
I waited for over thirty minutes for the manager of the location to show up, and when I was on the phone with customer service letting them know there was no one there he told them he was pulling up. When he finally decided to show up 10 minutes after he said he was pulling he in, he took his sweet time getting out of his car and was carrying a McDonald's bag, so he clearly did not care we had been waiting. I was told nothing about the truck and just handed the keys. I did not know about being charged for over mileage so I was surprised to hear that when I returned the truck. I was given no directions on what location to return the truck in Chapel Hill, and had to call customer service again to get this information.corey W.
None at present thanks.Nathaniel G S.
Customer did not leave a comment.tina F.
Very quick (I appreciated the process)ABDEEL R.
The representative there was late. The phone number on the uhaul site was invalid, as was the phone number on the sign there. I had actually left there and tried another uhaul site down the road as I didn't think they were going to open due to the person there being so late to open. The uhaul rep onthe phone I then talked to then reserved a hand truck for me thinking that I wanted that instead of a tow dolly. I even described the equipment as the two wheel dolly you put the front 2 wheels of a vehicle on and then towed it.Jeremy C.
Customer did not leave a comment.Dominic B.
When I arrived at 10 to pick up my vehicle, dolly, and blankets store was not open. At 1015 person arrived to work. He took a photocopy of my DL and told me my truck was on the next door lot. I asked about my blankets and dolly. He told me he does not have them and I needed to go to UHAUL store around the corner to get them. Truck cab was dirty and gas was below a quarter of a tank. When I went to uhaul location to get my blankets and dolly I was told that this was not a the way things are done. I did not have any paperwork and over the next hour the uhaul clerk worked to get me my blankets and dolly. I was delayed by and hour and a half by the poor customer service I received.Mark T.
ALL PNONE NUMBERS THAT WERE POSTED EITHER ONLINE OR ON PAPERWORK FOR THIS BUSINESS WERE NOT WORKING. UNABLE TO CALL THEM.Lisa B.
Booked for pickup Elmwood Drive Columbia. Night before told to pick up at Knox Abbott Dr. Got there Saturday morning told they had overbooked. Then told to go to Main Street location. Got there note on door would return . Waited for return 20 minutes later.Austin S.
Customer did not leave a comment.Brenda S.
Customer did not leave a comment.Glen F.
Nothing this location is horrendous!Michael L.
Customer did not leave a comment.greg S.
I have NEVER seen anyone on duty at this site. Extend the hours that someone is on duty.Robert L L.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.GWEN H.
My appointment was at 10 no one was there and didn't get there until 1025.devona V.
Well, I had to upsize from a 15 ft truck to a 20 truck and the charge was more in that I was given a 20% discount on-line and was not given the discount on the 20 foot truck. That was a big disappointment and I even returned the truck a day earlier and still got charged the insurance for the day I didn't use it. People were nice but I wasn't happy with my loss of discount and a day of insurance I had to pay even though I returned the truck a day early.Robert P.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.Patrick S.
He had a customer at the time and was able to multi task by helping me. No problem dropping the trailer off.KELVIN C.
Customer did not leave a comment.Terry N.
Shop was closed early and lot is barely big enough to get our 20 foot truck parked.David W.
Alvin was a great help to us. Kind courteous and excellent customer serviceKyle M.
I went into the West Columbia location to reserve the trailer 5 days before I needed it. On the day I went to pick it up Uhaul called and asked what time I was coming. Which I thought was good. We agreed on 2:00. I went to the West Columbia store, where I reserved it and they told me it was not at their location and that I had to drive 10 miles from there into down town. I saw that there were 3 of the trailers on site and I asked about them and they said those were reserved. I asked what I had in my hand that they have given me on Manoday and they said it was a reservation. But Corporate had moved mine to downtown. Those were reserved for someone else. So I drove downtown to a very small Uhaul store that I would not send my wife to to pick up or deliver anything. Very disappointed overall. The Uhaul center where I set up the order was very nice and the trailers looked almost new. The one that I received had spray paint down the side, the trailer was beat up a good bit and very dirty inside. Last week my daughter rented a trailer to pick up furniture and they scheduled her to pick up her trailer on that sunday at a place that was not even open on sunday and had to send her to a different location that postponed her trip that day by several hours. Very unhappy right now.David L.
We had a reservation days in advance and when we arrived, the office was closed. Luckily we found someone who knew the owner and called him so that we could pick up the truck.Tiffany A.
We did an after hours drop off. Everything went off without a hitch!John S.
Customer did not leave a comment.chris D.
Customer did not leave a comment.Natalie I.
Customer did not leave a comment.David M.
Poor location for parking return vehicle and trailers due to the incline and other cars.Darnell A.
The owner graciously attached the car trailer to my SUV in the rain. I greatly appreciate his professionalism and kindness.Roberta W.
Customer did not leave a comment.Giovanna H.
Customer did not leave a comment.Dean R.
The Trailer broke loose and dented my truckJAMES W.
This site is a deplorable rat-hole. I felt uncomfortable due to its filthiness. The attendant was pleasant but neglected to perform a turn signal or brake light check.sharon H.
Customer did not leave a comment.SANDRA M.
Herbert's was ready to receive the equipment and got me back on the road fast.RAYMOND J.
Awesome!!!!!!!!! Great customer service!!!!!!TYRONE B.
Customer did not leave a comment.Robert A.
The owner/employer was friendly but not helpful. He could not explain what something on contract meant. When we needed his help hitching the dolly, he was inside the building on the phone and wouldn't acknowledge me. A set of the brake/signal lights fell out of the dolly while we were driving. After that happened the other set of brake/signal lights wouldn't work. Poor customer service and equipment.Janae D.
Dropped off on Saturday. Location closed.richard L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.FRED H.
Very Good Experience-- Very Good Equipmentkeith M.
Customer did not leave a comment.tammy C.
The guy was very nice & helpful!Angela T.
Customer did not leave a comment.RACHEL P.
Customer did not leave a comment.Tina R.
don't allow customers to reserve a trailer for pick-up on Sat and return on Sunday when the location is not open on the weekend! The attendant attached the trailer, and a mile down the road, the trailer pulled the hitch off the car and the whole thing hit the pavement. While waiting for the roadside assistance, 2 city cops and another man worked on it and got me back on the road.B Jean B.
I paid for 12 blankets, I was not given any (there were none in the trailer). Drove 15miles then checked trailer, had to drive back for blankets and did not count them (should have) I was given 10 instead of 12.EDWARD O.
Personal attention. Flexible with change of trailer to larger size. Thank you.Ruth A.
Customer did not leave a comment.Mahason D.
I did an online reservation for a 10 foot truck in a specific location in Columbia, SC. The night before, I learned that I would get a 14 foot truck instead and I needed to pick it up at a more distant location. After leaving I discovered the 'Mileage Out" figure was 35 miles lower than the actual odometer reading. The oil change light was on throughout the trip. Then I only got 6 miles per gallon with a truck that was only 15-20% full of furniture. On the plus side, the truck was clean, ran well, and the U-Haul reps at both ends were helpful in not charging me for the mistaken "Mileage Out' reading. A.M.ALAN M.
Office was closed. There was no one there to confirm my return. It was to be open until 7pm.REGINA T.
Customer did not leave a comment.RONALD S.
I was quoted for four days and only received threeTANYA F.
Truck was not cleaned, inside or in the backKEVIN O.
Customer did not leave a comment.THEONDRA L.
I CALLED AND SPOKE WITH THEM ON SATURDAY AND ASKED IF I COULD DROP OFF ON SUNDAY.THE MAN I SPOKE WITH WAS VERY FRIENDLY THOROUGH AND HELPFUL WITH HOW THE PROCESS WOULD BE HANDLED SINCE THE ESTABLISHMENT WOULD BE CLOSED.THIS IS THE TYPE OF PEOPLE THAT SHOULD BE REPRESENTING U HAUL.I AM VERY THANKFUL TO HAVE DEALT WITH THIS LOCATION.RALPH B.
Customer did not leave a comment.Luther M.
Customer did not leave a comment.JUDYANN L.
Customer did not leave a comment.DAVID B.
The management at 2307 Main St is very helpful and polite. The lot is rather small, so options are limited. To be absolutely fair in the "no" responses given in this review, this location is currently in a part of town that city efforts have been attempting to revitalize after years of neglectâ€¦and the efforts taking shape are making a great change - the overall transformation is not yet complete. The manager/owner should not be judged for conditions in the general area, which are improving each month. Very good customer service there. Our only issue with this rental was the equipment; specifically the 20' truck (TT 1897D - AE09729 AZ). This truck only had 37K miles on it, so the problem experienced is probably uncommon. While refueling before returning the truck, the fuel gauge "stuck" and did not give an accurate reading (even though the ignition switch was activated 2-3 separate times during fueling to prevent "over filling"). Result: ultimately paid for 18.8 gallons when only 9.4 gallons was needed to return this truck with the required "1/2 tank" fuel level, as it was when picked up. Maybe the extremely high humidity & temperature on June 26th contributed to the gauge malfunctioning (which it did not do on a previous fuel stop). Am waiting for the $32.50 overcharge to be credited to the card used we for this rental (seems fair enough, as the service fee charged customers would be much more than this if returned with less fuel than when originally picked up). Otherwise, good experience. Be careful when fueling this truck.ASHLEY A.
They did not open until 12 pm then wrote wrong amount of gas in tank then no dolly there that I had paid for and I had to get dolly from another location.DAVID G.