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Hunter G.
Customer Reviews for Herrods Standard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally rented a truck from the location on Chantilly. When I arrived the guy told me the previous renter had called that morning and said he needed it for 5 more days. he basically gave me a number and said call them. No help or sympathy for my situation. The guys in Prattville did all they could to help and were very kind. Gave me all they had left. The truck was huge and banged up but did the trick.
Susan K.Very friendly and accommodating
RODNEY T.This place was fine!
debbie W.Allen was so wonderful!
CONCHI H.Excellent Service. Keep it up! Tks, Ron
RONALD O.Rude older man left nasty messages on my voicemail even after my husband spoke to the female employee the day before pick up!
pamela H.This location was very busy with servicing there gas station customers and I was told just to put my Uhaul key on the counter & they would email me my final receipt. I did get the receipt about 2 hours later so I guess their customer service was good.
Sidney H.Easy process
Hughie H.At my pickup location everyone was knowledgeable, pleasant and helpful. No improvements possible.
George J.I keep receiving charges on my account for a rental on Saturday… called the place where I received the uhaul and was told they could not help me
Lanetta A.The truck was not as described. Old, beat up truck—no A/C and a complete piece of junk. I returned the truck with more gas than required and they added another 7 gallons. I took a picture of the ending mileage and the gas gauge before turning in the keys. Contacted U-Haul to file a grievance and provided proof and U-haul refuses to respond to the complaint. My next step is to file a grievance with the Better Business Bureau against U-haul and the Service Station that ripped me off!
Rick D.The older gentleman who assisted me was great. Friendly and helpful
GARY M.Didn't have the requested equipment and didn't bother to tell me until I went to pick up. Terrible customer service.
Guilaine D.The guy at the counter was very sweet! The truck drove AWFUL!!! My original reservation was for a Montgomery location at 7:00 AM. It was changed to another location in another city at 8:00 AM! Didn't get truck until after 10:00!!! The person I spoke to prior to picking up the truck promised to get us our military discount, but that wasn't done and he was not there!!! Horrible experience that took us all day because of the way the truck drove!!!
Sherlisa B.Jack was a great young man, very Friendly.
JOE P.Very nice man who helped me
Bob J.Excellent customer service
LILLIAN D.Check the equipment to make sure the tires aren't bad, bulging and tread peeling, and leave customers stranded 3 hours down the road. We had not even picked up a vehicle to tow yet so the trailer was empty.
Angela F.Don't rent out the truck that is promised to another person, and then rent said person a unsafe truck that you had for sale. A complete and total nightmare. Truck needs an overhaul, especially the brakes.
JUDI W.Traveling over 2000 miles and they gave us a truck with no cruise control.
Faith W.This trailer pulled excellent
STEVE M.Everyone was extremely friendly and every part of the process went smoothly. I appreciated the ability to do most things digitally and the option to drop off after close!
TERRENCE O.N/A
Shannon S.The interior was filthy. Staff was nice enough.
SONJA B.Deundrallia ( black female) in the Prattville location needs to be promoted, her customer service skills are excellent!
Cynthia G.We were rerouted to another city which caused 60 miles added to the trip. When I asked the agent if I would be getting extra mileage to cover the trip, he said he didn't know. I asked him to call someone and check and he said he did not have the phone number. He acted exasperated and like he didn't want to be bothered with us. I finally called U-Haul 809 number and they helped me get the extra miles added so I wouldn't go over on my mileage. Basically he want helpful at all nor knowledgeable about U-Haul services
VICTORIADENISE B.Amazed if the truck would pass a safety inspection - cracked windshield, headliner falling down, passenger front blinker missing, numerous patches on box and muffler sounded non-existent.
James W.I'm thankful that the people representing you are terrific as your equipment is more than questionable and if not for the fact that I was pressed for time and needed to move stuff that time I would have said cancel my reservation. The only vehicle available so I had no choice but to take. There was something wrong with air intake and ended up using more fuel than it should have. The damage to truck was so bad that I was concerned I would be blamed making me a nervous wreck. I believe I should be compensated as everything was less than quality. Also as I stated above your staff at the location was terrific in that your AP did not work properly leaving me also wondering what to do!
Jon G.The young man that helped me was excellent; it was a service station so needless to say they were busy. I would recommend this location because they had what they said they would.
JEFFREY S.Speed-up check-in and check-out process
AMANDA T.I was left stranded on the side of a road in a rural area for more than 13 hours! Road side assistance did not respond for over six hours . The only commendation i received was a few hours in a hotel from 4 a.m. the next day till 12 p.m. the same same check out extended 1 hour. No gasoline, food, nor discount.
ELLA B.1. If I make a reservation for 7am a month prior to pickup and you text me 1 day before and tell me it's at 5pm. What kind of fucking service is that? 2. The truck smelled like someone took a shit and burned a pack of cigarettes in the cabin. 3. There was sticky shit all over the floor of the trailer and it also smelled like ass. I will sooner buy a new fucking truck and trailer myself than ever use U-haul again. Worst customer service I have received to date. The lady in scheduling that I contacted was a rude bitch also.
JOEL E.Be accountable for your mess ups.
TIFFANY B.They were very busy...but got the paperwork done quickly and on time. Before the pickup in Prattville, I was helped by Brad at the U Haul center on eastern bypass in Montgomery who helped me get the vehicle in Prattville. The U Haul online service rep that called me and gave me a vehicle at the Legrand Star service station with vehicle present guarenteed made a reservation mistake. When I called Legrand Thursday the 12th the owner acted like I had lost my mind. He had no one way truck vehicle on site. Online rep screwed up. Brad at Montgomery fixed it. Kudos to him !!
ROBERT H.Make sure equipment is, clean, up-to-date and maintenance property.
SHERILE L.We absolutely love the guy at this UHaul place. He was helpful, kind, quick, and all this while running his own business!! We highly recommend this location for any UHaul needs!! Awesome, awesome, awesome!!!
Kristen H.Over charged for rental. Paid $197 when we were told it was $137 at time of rental. Will never rent from uhaul again nor will I recommend it to others.
KIMBERLY D.The man that I encountered never helped. We unhooked and checked ourselves out on the app after calling the number. They were a very busy location.
CHRISTINA S.The first issue I had was that I booked and reserved my uhaul on line, however there was no notification telling me this location was closed on Monday 5 Jul in observation of the holiday. I had to call the 800 number for uhaul to have them to reschedule my truck pickup time. I was charged twice and trying to get resolution. You all should make sure to put your closure dates on your website.
DIONNE G.Very friendly and excited to get another truck
lynn C.Super friendly staff!
TERESA G.small location with many other business ventures operating under the same roof. Helpful and friendly staff were a plus.
Preston G.Easy to find, very quick, and friendly.
Robert L.The customer service was poor. The guy didn't know how to talk to me being that I am the customer. He was very rude I will not be renting from this location ever again
Alalegra F.The experience was great just as it was
GREGORY L.Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.
ELIZABETH W.The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!
Victoria R.Staff very professional and helpful. Easiest rental I've done! Highly recommend!
Julie D.I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.
Stuart K.Clean the truck on the inside!
Kristin H.The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me money
Jacquelyn W.