ELIZABETH W.
Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.
Customer Reviews for Herrods Standard
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Herrods Standard
Victoria R.
The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!
Julie D.
Staff very professional and helpful. Easiest rental I've done! Highly recommend!
Stuart K.
I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.
Kristin H.
Clean the truck on the inside!
Jacquelyn W.
The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me money
ELIZABETH SIHVON W.
Another fantastic customer service experience.
FREDDIE H.
Outstanding customer service
larry S.
Quick polite friendly
William H.
Not really anything. I was wondering, since I returned the trailer a day early will I get a refund?
charlie T.
The trailer tires were out of balance which made slot of vibration
Burl A.
The service and professionalism was excellent
GARY F.
None - Exceptional Service.
Julisa A.
Make sure the vehicle does smell like stale cigarettes. Make sure the vehicle is in proper working order.
Richard A.
The pick up and drop off experience was simple, fast and easy. The truck was in good operating condition and drove well, but was dirty and had not been cleaned since the last customer.
Tworminthae W.
Everything was amazingly an professionally handled.
Roger M.
None. Sure appreciate Jack Barczak for being helpful and professional in getting us hooked up and on our way.
laura W.
Very good experience. Staff making reservation on phone very courteous and helpful. No problems with this company. Will use again if need be
Reed E.
We purposely used a uhaul storage building so we could drop off at the location we left our belongings. We were moved to a different location. So we did not get the pickup or drop off location we wanted.
Marilyn W.
Again get the details right. We were told we had to return the equipment to a location that was 5 miles from our location requested. Trying to return the equipment was not possible because your system could not connect with my phones or iPad. We had to wait until the next day to return the equipment when the business was open and a representative was available in person.
Cheryl L.
They were so happy and nice always asking is there anything that they could help us with they showed us how to use the truck I will always ask and tell my family and friends to use them
GLENDA H.
Nothing. Service was great!
Ronald J.
wonderful experience with all personal
James M.
I enjoy doing business with Herrod's Chevron!
Robert W.
Outstanding customer service
Russell C.
You charged me 30 dollars for gas that I put back in before I returned the truck. That is bullshit and I will never use or recommend you again. I have a picture to prove where the gas hand was when I parked the truck. I will be in Monday morning.
Lawanda S.
Everything was perfect
David R.
They have always worked will with me
DONALD L.
Keep doing the same thing for every customer.
Steven E.
Tow dolly's brake light did not work, so I had to go to an alternate location to get a replacement. the next day, that dolly had a bad brake light. Had to take it back and get another one. The car was already on the dolly and it was the morning of our departure. Whole experience with this dolly was a nightmare!
dustin O.
Truck pulled to the right the whole time while driving. Wind shield wipers needed replaced.
Laura D.
Padded blankets and dollies should be provided.
kirk A.
great job
James S.
The truck was clean, gased up, and ready. The name of the pick-up place was an old name they operated under before Standard changed to Chevron. We were looking for the Standard word.
Aaron K.
Allen was great helping me get setup and securing my trailer and vehicle.
Christine M.
The final pick up destination was decent. The service guy that helped us was great. The overall pick up process was horrific! We reserved a one way 10 foot box truck to move our daughter out of college. The phone rep on the intital reservation was rude and gave very vague information about what to expect. The day before the pick up I was texted with the pick up location. The day of pick up -which was out of state and in unfamiliar area was changed to some other location 30 minutes further. When I called the second location they told me they had no truck for me. While on the phone I received an dress for a 3rd pickup location 45 minutes out of the way...and this all on the end of a 3 hour drive was ridiculous and incredibly inconvenient. The only person that helped us was the final man at that pick up location. We were given a larger truck then we needed and had to pay to fuel this massive truck to travel 3 hours. This was a rotten experience with your company.
Tammy K.
Excellent customer service at this location!!
david C.
Excellent customer service! Mr Herrod runs a top of the line business!
Kevin J.
Great experience, I highly recommend using Herrods, especially Bibb & Jack..... great individuals to work with....
Brooke W.
Great customer service. It was also quick and easy. Very informative and low prices.
Greg K.
Very helpful people!
Samuel S.
Truck not ready, not clean, truck cargo bed was locked and the employee cold not find the combination to the lock. Delay 25 mins. Waited 15 mins past appointment time for employee to provide help. Got a call from a lady the night prior to the reservation, she "you better be here by 8am, we only do pickups by reservations on Sat, if you are late, we will cancel.". Uhaul did not accommodate my preferred location, which was a main store with nice friendly people who do their job. Instead, they pick this crap hole location, two thumbs down Uhaul. Truck was old, high millage, beat up for a oneway rental truck.
Richard C.
This was dropped off after hours, didn't go inside facility nor see any personnel.
LaToya S.
The reservation process was awful I reserved way ahead of time. My reservation didn't matter because someone damaged the truck I was supposed to use. I was routed 30 miles away from my city to pick up and return a Uhaul and charged for Uhauls inconvenience. I am very unsatisfied and disappointed in my service
Lawrence C.
WONDERFUL service from the first phone call I made to return of trailer. He was very kind and helpful. He was very knowledgeable about Uhaul and their policies. GREAT JOB!
Charles B.
The equipment was old and people at pickup location were very rude and unhelpful.
HOWARD L.
Excellent place and friendly staff. Will rent from them again when needed.
Tommie G.
Make sure equipment is operational, don't dismiss customer concerns. I did everything online and it still took a long time.
Johnny S.
Turned my U-Haul in before store closed and instead of checking it in the employee told me they would do it in the morning. I called the next day at lunch to see if it had been checked in and it was not
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