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Daniel S
Customer Reviews for Herrods Standard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the instructions more clear, the lock box and key were not where the instructions said they were
Jace WNo one there past 12 on Saturday and only open 1 Saturday a month.
Amber DWe booked at one location for after hours pick up, and arrived only to find something was wrong with our reservation. We had to call the 24/7 line and were informed that no truck had been assigned. We needed a truck that evening, as we had movers coordinated, and were forced to drive an additional hour out of that way that evening, to pick up at another location. When we arrived at the second location, the truck had garbage in it along with someone else's' drivers license. Our movers, babysitters and friends were waiting for us at a location for over an hour with nothing to do, and some ultimately left. Some who were slated to return to help on Monday declined to do so, because we couldn't get where we needed to be on time. We ended up taking multiple days off work to attempt to move ourselves, and were thus also forced to extend our reservation for 2 additional days. We have filed a complaint, and are seeking a credit back to us as an attempt to make this right. I have done multiple uhaul rentals, including multiple cross country moves and this was by far the worst experience - all caused from one persons failure to have the truck ready for us as guaranteed.
James BUnfortunately, this vehicle had unreported damages. Body damage and the fuel port had a float problem not allowing normal fueling. A large rain on Friday showed us that when we unloaded on Saturday that our furniture pads were soaked. The customer used their padding. The rain leak got a hutch completely wet on the back panel side. The water soaked into the wood and we are still waiting on it to finish drying out.
William AExcellent service as always with Herrod's.
CHRISTOPHER BTeam was very professional, polite and helpful. Reservation and pickup process for the trailer was fast and efficient. Couldn’t have been easier!
JOHN TGreat customer service
MICHAEL WThey were excellent!
ANNITTA LThe guy at the rental place cared about my feelings.
GORDON BEquipment was ready clean and no issues. Staff was friendly and helpful.
JERRY WTruck was dropped off while this location was closed.
Thomas MWe had a very good experience. U haul sent 2 men to help us with the unloading at our new home. Jack and DJ were great!!! Would highly recommend!!
TONY SAnother Uhaul store found a car trailer at this location but when I arrived the location had closed before the time shown online. I cancelled my first order and the next morning I arrived at open to see if they had a car trailer. One had “just atlreived” but although the store was open, they wouldn’t lend out the equipment for another hour due to them not woeking Uhauls at that time. Then Michael proceeded to talk to me like it was my fault and that somehow I should have known that the information online was wrong, the information on thr app was wrong, and the information on the window for hours reflected his car service times rather then Uhaul times. After multiple attempts of him to restart the conversation, I let him know his was insulting my intelligence and that he needed to just call Uhaul and the place down the street. Then he proceeded to argue about whether or not the order was ever made. Very rude. My recommendation, get someone that works better with customers for the uhaul business and let Michael do something where he doesn’t interact with customers. Even the shop down the road described him as hard to deal with.
JEREMY SIt was very nice everyone that I came in contact with was very professional and treated me very kind and made everything easy to get me where I need to get I will recommend anyone and I will be using you again thanks for the life experience of your employees and the people that represent you they was very nice and respectful thanks again
LASHANA HGreat location, had a great experience. The truck was clean and ready to use. Staff was friendly and honest. Process of renting the u haul was quick and easy. Literally didn't have any problems it went smooth. I highly recommend this location!
Abigail LWe were told that we could keep the car the entire weekend and not be charged since it was a holiday weekend. We returned it Sunday evening and were charged late fees also.
LUKHMA NMake sure your trucks get checked in and checked out correctly so a customer doesn't get mistakenly charged over $1200.
Julio FWhen the worker open the back it had roaches running everywhere and smelled so bad. We had to spray and kill them and sweep out truck before using it. Only reason I went ahead and rented it, it was last one available in my area and we needed one asap to move
Thomas FNo issues at all
Kevin NWas perfect For WHAT I needed for thank you
ROBERT SNeed better customer service, better employees.The staffs at this location are rude as hell. They ignore you when you’re talking to them.
Beverly STruck drove horribly. Shook like crazy while driving down the road. We got caught in a rainstorm and water was pouring into cab of truck through the handle bars on side of windows. Our belongings inside the truck were wet when we got to our destination. This was not a pleasant experience for us.
Michael GContinue policies
Randall MWe weren’t able to pick up our uhaul at the scheduled time because it was blocked in by other trucks. We were on the phone with uhaul customer service for an hour and still weren’t able to actually get the truck until the next morning. We were told they opened an hour later than they actually did, putting us even further behind, then when we did finally get the truck, we were charged extra, AND they did not have the two dollies I had reserved so after all that we had to call around to other uhaul places to see if they had one available. Ended up driving further away to get a dolly, AND GOT CHARGED AGAIN. The people were really nice and apologetic but this was a terrible uhaul experience. We ended up being so behind schedule we had to move our closing for our new house leading us to have to pay to spend the night in a hotel.
Devin CAwesome customer service. Excellent transaction and experience.
Jeremy KExcellent experience, renting from this location
scott pThe person (Dee)who took care of us at the store was great. Competent and pleasant.
Mitchell BGreat site and staff at this location! Thanks to them for all their help and making the check out and check in process so easy!
THOMAS CAwesome people that work there. Everything was in order and they helped me load it. I will come back there again
GLORIA TEngine light came on twice, first time check, it was a sensor fault
Michael CHerrods did an excellent job! The first location I was directed to by the App was horrible. The only person who could rent wasn't on site and the other one only spoke broken English. I told them after waiting 20 mins only to find out those facts to forget it. I went to Herrods and they got my reservation transferred to them and got me on my way in just over 10 mins. I highly recommend Herrods for Uhaul rentals.
Shane CThe whole process was flawless. Don’t change anything. Easiest check in/check out experience I’ve ever had at a U-Haul location. Staff was friendly and courteous.
Alan HHerrod's Chevron Uhaul center is Always top notch at handling rental transport needs!
ronald rmy original reservation was forcing me to go to Rodock Dental LLC when i reserved for Herrods. I went to Rodocks the day before and it was closed I was not comfortable at the location and didn't want to give them my CC information which is another issue. I went to Herrods and they were able to re-assign me to pick up closer to my home and at a more reputable establishment
Tom ACab of truck was filthy. Whoever previously used the truck was a heavy smoker,smoked in the cab & used the cup holders for ashtrays & left all the butts! Truck bed interior was filthy, we had to sweep it out before using.
Carol AI like U-Haul, always use U-Haul. U-Haul boxes, tape, specialty boxes are great. I have gotten trucks that were kind of ratty, even low on oil once. Not lately though. Never had a truck let me down tho.
Benjamin MGreat customer service!
Bryan CVery polite service.
Jim STrailer was 2 hours late. Reserved hand truck was not available. Employees didn’t seem to know what they were doing and said they hated doing U-Haul stuff.
Jonathon PDidn’t have equipment reserved. Closed early and know had the courtesy to call and let someone know. I had to call around to different uhaul locations to find a hand truck.
TYESHA SIncrease hours of operation.
Willie BAllen and the Herrod’s team were great. Very helpful and nice. We will definitely come back when the need arises.
Michael BWe had some issues but they where taken care of
Gary GVery friendly guy at the shop where I dropped the trailer off, in and out in about 15 minutes with another person ahead of me with a battery exchange.
KRISTIE DBibb at Herrod Chevron, in Prattville, Aaron was very professional and helpful. He definitely made it easy for me.
DONNA SJack is amazing! He helped me throughout the entire rental process from beginning to end. He provided excellent customer service. Will definitely be using this location for my future needs.
Vanessa DJack was outstanding. However the truck should not be on the, it would not go 60 mph without the truck shaking, all over the road, transmission hard to shift gears. The vehicle is super gas guzzler…78 miles $69 on gas Unsafe …
CHARLES MBetter one way rental access at all locations!!
mike pExtremely kind and proficient.
James C