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WILLIAM B.
Customer Reviews for Herrods Standard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure equipment is, clean, up-to-date and maintenance property.
SHERILE L.We absolutely love the guy at this UHaul place. He was helpful, kind, quick, and all this while running his own business!! We highly recommend this location for any UHaul needs!! Awesome, awesome, awesome!!!
Kristen H.Over charged for rental. Paid $197 when we were told it was $137 at time of rental. Will never rent from uhaul again nor will I recommend it to others.
KIMBERLY D.The man that I encountered never helped. We unhooked and checked ourselves out on the app after calling the number. They were a very busy location.
CHRISTINA S.The first issue I had was that I booked and reserved my uhaul on line, however there was no notification telling me this location was closed on Monday 5 Jul in observation of the holiday. I had to call the 800 number for uhaul to have them to reschedule my truck pickup time. I was charged twice and trying to get resolution. You all should make sure to put your closure dates on your website.
DIONNE G.Very friendly and excited to get another truck
lynn C.Super friendly staff!
TERESA G.small location with many other business ventures operating under the same roof. Helpful and friendly staff were a plus.
Preston G.Easy to find, very quick, and friendly.
Robert L.The customer service was poor. The guy didn't know how to talk to me being that I am the customer. He was very rude I will not be renting from this location ever again
Alalegra F.The experience was great just as it was
GREGORY L.Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.
ELIZABETH W.The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!
Victoria R.Staff very professional and helpful. Easiest rental I've done! Highly recommend!
Julie D.I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.
Stuart K.Clean the truck on the inside!
Kristin H.The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me money
Jacquelyn W.Another fantastic customer service experience.
ELIZABETH SIHVON W.Outstanding customer service
FREDDIE H.Quick polite friendly
larry S.Not really anything. I was wondering, since I returned the trailer a day early will I get a refund?
William H.The trailer tires were out of balance which made slot of vibration
charlie T.The service and professionalism was excellent
Burl A.None - Exceptional Service.
GARY F.Make sure the vehicle does smell like stale cigarettes. Make sure the vehicle is in proper working order.
Julisa A.The pick up and drop off experience was simple, fast and easy. The truck was in good operating condition and drove well, but was dirty and had not been cleaned since the last customer.
Richard A.Everything was amazingly an professionally handled.
Tworminthae W.None. Sure appreciate Jack Barczak for being helpful and professional in getting us hooked up and on our way.
Roger M.Very good experience. Staff making reservation on phone very courteous and helpful. No problems with this company. Will use again if need be
laura W.We purposely used a uhaul storage building so we could drop off at the location we left our belongings. We were moved to a different location. So we did not get the pickup or drop off location we wanted.
Reed E.Again get the details right. We were told we had to return the equipment to a location that was 5 miles from our location requested. Trying to return the equipment was not possible because your system could not connect with my phones or iPad. We had to wait until the next day to return the equipment when the business was open and a representative was available in person.
Marilyn W.They were so happy and nice always asking is there anything that they could help us with they showed us how to use the truck I will always ask and tell my family and friends to use them
Cheryl L.Nothing. Service was great!
GLENDA H.wonderful experience with all personal
Ronald J.I enjoy doing business with Herrod's Chevron!
James M.Outstanding customer service
Robert W.You charged me 30 dollars for gas that I put back in before I returned the truck. That is bullshit and I will never use or recommend you again. I have a picture to prove where the gas hand was when I parked the truck. I will be in Monday morning.
Russell C.Everything was perfect
Lawanda S.They have always worked will with me
David R.Keep doing the same thing for every customer.
DONALD L.Tow dolly's brake light did not work, so I had to go to an alternate location to get a replacement. the next day, that dolly had a bad brake light. Had to take it back and get another one. The car was already on the dolly and it was the morning of our departure. Whole experience with this dolly was a nightmare!
Steven E.Truck pulled to the right the whole time while driving. Wind shield wipers needed replaced.
dustin O.Padded blankets and dollies should be provided.
Laura D.great job
kirk A.The truck was clean, gased up, and ready. The name of the pick-up place was an old name they operated under before Standard changed to Chevron. We were looking for the Standard word.
James S.Allen was great helping me get setup and securing my trailer and vehicle.
Aaron K.