Make the instructions more clear, the lock box and key were not where the instructions said they were
Jace W
Herrods Standard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No one there past 12 on Saturday and only open 1 Saturday a month.
Amber DWe booked at one location for after hours pick up, and arrived only to find something was wrong with our reservation. We had to call the 24/7 line and were informed that no truck had been assigned. We needed a truck that evening, as we had movers coordinated, and were forced to drive an additional hour out of that way that evening, to pick up at another location. When we arrived at the second location, the truck had garbage in it along with someone else's' drivers license. Our movers, babysitters and friends were waiting for us at a location for over an hour with nothing to do, and some ultimately left. Some who were slated to return to help on Monday declined to do so, because we couldn't get where we needed to be on time. We ended up taking multiple days off work to attempt to move ourselves, and were thus also forced to extend our reservation for 2 additional days. We have filed a complaint, and are seeking a credit back to us as an attempt to make this right. I have done multiple uhaul rentals, including multiple cross country moves and this was by far the worst experience - all caused from one persons failure to have the truck ready for us as guaranteed.
James BUnfortunately, this vehicle had unreported damages. Body damage and the fuel port had a float problem not allowing normal fueling. A large rain on Friday showed us that when we unloaded on Saturday that our furniture pads were soaked. The customer used their padding. The rain leak got a hutch completely wet on the back panel side. The water soaked into the wood and we are still waiting on it to finish drying out.
William AExcellent service as always with Herrod's.
CHRISTOPHER B