The customer service was poor. The guy didn't know how to talk to me being that I am the customer. He was very rude I will not be renting from this location ever againAlalegra F.
Trailer Rental & Towing in Prattville, AL at Herrods Standard
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Prattville, AL 36067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The experience was great just as it wasGREGORY L.
Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.ELIZABETH W.
The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!Victoria R.
Staff very professional and helpful. Easiest rental I've done! Highly recommend!Julie D.
I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.Stuart K.
Clean the truck on the inside!Kristin H.
The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me moneyJacquelyn W.
Another fantastic customer service experience.ELIZABETH SIHVON W.
Outstanding customer serviceFREDDIE H.
Quick polite friendlylarry S.
Not really anything. I was wondering, since I returned the trailer a day early will I get a refund?William H.
The trailer tires were out of balance which made slot of vibrationcharlie T.
The service and professionalism was excellentBurl A.
None - Exceptional Service.GARY F.
Make sure the vehicle does smell like stale cigarettes. Make sure the vehicle is in proper working order.Julisa A.
The pick up and drop off experience was simple, fast and easy. The truck was in good operating condition and drove well, but was dirty and had not been cleaned since the last customer.Richard A.
Everything was amazingly an professionally handled.Tworminthae W.
None. Sure appreciate Jack Barczak for being helpful and professional in getting us hooked up and on our way.Roger M.
Very good experience. Staff making reservation on phone very courteous and helpful. No problems with this company. Will use again if need belaura W.
We purposely used a uhaul storage building so we could drop off at the location we left our belongings. We were moved to a different location. So we did not get the pickup or drop off location we wanted.Reed E.
Again get the details right. We were told we had to return the equipment to a location that was 5 miles from our location requested. Trying to return the equipment was not possible because your system could not connect with my phones or iPad. We had to wait until the next day to return the equipment when the business was open and a representative was available in person.Marilyn W.
They were so happy and nice always asking is there anything that they could help us with they showed us how to use the truck I will always ask and tell my family and friends to use themCheryl L.
Nothing. Service was great!GLENDA H.
wonderful experience with all personalRonald J.