The lady was really rude, she flat out ignored my 7 year old son when he complimented her scraggly ass cat twice.i now she heard him. Even when I called her out on it. Twice. Customer service and common human decency goes a long way. Also they are reporting fuel levels inaccurately. 3/4 of a tank and a tad over 1/2 are a big difference in a 26' truck.Jeffrey S.
Customer Reviews for Heston Hauling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.larry W.
Basic yard but very convenient locationJOHN A.
Customer did not leave a comment.Thomas G.
Only drive 18 miles but was charged 315.2. Can't drive that far in an hour and half.Deborah J.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Sukhjinder S.
Make sure the inside is clean I had to clean broken glass out before I could useDebra P.
Its not a bad place at all and I am not giving a negative review but the Uhaul part is definitely a side business for them. Office is dark and smoky. Was a very easy drop off for sure.DWAYNE M.
Thank you for the quick check-in process.Keith J.
the office and the cab of the truck smelled VERY strongly of cigarette smoke.Keith M.
Customer did not leave a comment.Bramda L.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Trina B.
Staff was polite and very helpful.Charles F.
Customer did not leave a comment.Madison R.
Customer did not leave a comment.Kevin D.
Great service. Appreciated the bigger 20 foot truck was available as they are hard to find. The confusion was not through Heston, but the varying and conflicting messages and even inaccurate reservation I received from the central number, and thankfully I followed up with the Lyman location and learned they did not have the size truck I was promised by Central. I got good local help though from Barrett Rd. UHaul who to contact, so both your office and Barrett deserve a round of applause.Debra C.
I had checked in online but everything had to be done again at the location. We had struggles trying to upload copies of our driver's license. The office smelled strongly of cigarette smoke. The lady was very friendly.KENNETH R.
I never got my furniture dollies and I was charged $20 for them. Super smokey store and people obviously didn't want to help meAmy J.
89122584 Incorrect record of fuel when I received vehicle. Relying on the online contract without uHaul Representative examining vehicle at all.Dean C.
Customer did not leave a comment.William W.
I had to wait while several phone calls were answered. The truck had not been checked in when it was returned. and then I had to wait while it was cleaned and dozens of blankets were folded.Elynn L.
The lady we dropped off the truck to was very friendly. At 8pm on a Saturday Halloween night this was a great unexpected surprise.GEORGE N.
Couple items: the driveway was very dark and there was nothing indicating that this was a uhaul drop off until we pulled up to the building. This was the first time coming to this location and we dropped the truck off at night. Pulling into the driveway we were very nervous and unsure if this was the correct location.Ryan S.
Customer did not leave a comment.LUKE L.
Customer did not leave a comment.Wilkinson D.
Not really set up as a full on uhaul business. Very busy with lots of things going on for other aspects of their business. Very friendly folks and thing to do their best with a lot going on, but I was not provided the dolly or moving blankets requested and check in took quite a long time, partly due to my having no internet service and it needing to be done over the internet. I was grateful to be able to get a vehicle on short notice though, so....NANCY S.
This team was very helpful in getting the truck acquired. the cell phone network coverage in this area can make the online check-in slower than expected. Thank you to this team also.Kenneth R.
Thankful we got a very new truck for our cross country move. It operated well and the air conditioning was good.Stephanie S.
This multi state move was the most horrible experience I have ever had.( Heston's did a good job with what they had) However after flying from California to Seattle. I called to confirm that the truck was where we had confirmation, and I was told they had moved the location from Bellingham to Fernadale. I called Ferndale it was and that company said they had no uhaul trucks and didn't know what I was talking about. After many ,many phone calls I was able to get a truck at Hestons who did not have the 2 dolly's I paid for or the blankets and only had 1/4 tank of gas. While I was told that I should turn the truck in with a 1/4 tank of gas which is nearly impossible to do. Never in my life have I experienced so much incompetence and I will never use Uhaul again or refer it when askedDon B.
The location was so smelly from cigarettes!!!! I immediately became nauseous and had a headache. The inside was horrific, I had to try to communicate with the staff from outside a door I held open. I was there for way over an hour, I should mention I was the only person there. We left after 1. I rented a box truck. She said 12 hours was what I would be down for. After I left I recieved an email saying truck was due back at 545. They were nice people but slow and, apparently, non compliant with the no smoking law.Deanna S.
we had to wait a short time to check out our trouckGerald S.
Customer did not leave a comment.Tony W.
Upon pick up a uhaul rep was not thereat pick up time. Arrive at 9am and no one for uhaul had arrived when we left at 9:30. If we hadn't reserved on line no one would have been able to help us. Heston Hauling employees were very accommodating and finally got the district rep on the phone to assist us. The return day the uhaul rep arrive at 9:05 which was much better than the day before. Everyone was very friendly and apologetic for the delays.RAY M.
No,great serviceRalph E.
Great at taking care of a guest who was totally mishandled on the busiest weekend of the month. The front counter staff did an excellent job of trying to fix the already challenging gong changes to the reservationRichard B.
Customer did not leave a comment.Chadwick P.
I arrived to pick up our uhaul and there was no one there who could rent us our truck at the time we requested which was 8am because of this we missed our appointment to board our cat for our move and we sat there for two hours until someone finally arrived to rent us the truck. The tow truck driver on duty that morning was very kind and apologetic and the person who finally showed up to rent us the truck was also very kind and apologetic but the whole experience cost us time and money and we had to find another place for our pet day of which just added to the stress of moving. I would not recommend renting a uhaul again to any friends. I would try another truck rental company in the future.Vanessa R.
Have them tell you about the tools of the truck. Like where the haul button in the stick. How the engine down shifted every time you stepped on the breaks, it made the engine whine so loud I thought it might break. your customers are not professional drivers and should be told about what to expect, especially on cross country drives!!!Alice M.