Customer Reviews for HHW Co Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HHW Co Inc

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Laura B. on

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M Parkes T. on

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Store Manager and assistant were very professional and efficient! Thank you!.

William K. on

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Jessica F. on

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Juan C. on

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Austin D. on

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KENSY L. on

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Marcus L. on

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Awesome customer service!

Yvonne M. on

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Michael P. on

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Holly M. on

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My reservation was supposed to be a 24/7 booking and it was not. It took an hour and a half of calling UHaul and speaking to 5 different people and get put through the ringer before it was successfully converted to a 24/7 reservation. I was hung up on, sent to voicemails, dealt with condescending staff, and waited over 15 mins to speak with a human each time I had to call totaling over 5 times. The truck wasn’t clean, the dolly seal was already broken, and no moving blankets were in the bag. I booked and received an email for one location and my reservation info was under a different location and I had to pay for the additional mileage to the other location. Overall, this experience was by far the worst I have ever had with this company and I do not plan to use them again when we do our big move in the next month. I would not recommend this company or location to anyone.

WILLIAM L. on

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Everyone at the facility was very helpful and courteous. I would highly recomend this facility to anyone. William Latta

Laura P. on

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Thank you to Mr Ritt, for all his help with the car carrier... and advice. Sincerely appreciate you!

Darrhen M. on

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FISTIN C. on

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Keep doing what you're doing and the way you're doing it ??

Ashley B. on

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Great lady, who was very helpful and kind.

Ronald L. on

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Awesome staff great service!

Kadesha G. on

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Renato R. on

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Rana H. on

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The uhaul was locked. We didn’t realize until we were home and the uhaul store was closed. Uhaul did send someone out to cut the lock. After he arrived a couple hours after calling to report the lock, the uhaul service guy and 4 of the men at my house - were together able to break the lock. My people should not have had to go through that. We should not have had to postpone our trip as we waited to have a lock unlocked. We were inconvenienced and it was a very disappointing experience. We had planned to rent another trailer 1 or 2 more times in the next 3 weeks. I’m looking into other options. I think in a situation like this the customer should receive a credit for the huge inconvenience. I should not have had to pay full price for what we went through. I left the uhaul store we got the trailer from a message and I never heard anything from them.

nick b. on

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Michael C. on

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Owner was friendly and helpful, great experience for an event nobody looks forward... Moving!

Travis B. on

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Jeremy F. on

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Polite and clean vehicle

Harry N. on

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TANI B. on

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I dropped my trailer off during a time that it was closed it was clean, was not a lot of space so it was difficult for me to park the trailer due to me driving a truck and pulling a trailer I almost got stuck but a friendly neighbor helped me out other than that it was convenient

DIONA F. on

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We had OUTSTANDING service at this location. In all of our moves, we've never had such personal care as we did here. He went out of his way to ensure we had our trailer hooked up after discovering our 26ft truck was not enough. We were able to get to our destination in NC with all of our belongings and had a smooth ride all the way! This was by far our best Uhaul experience!

Jason R. on

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Harold R. on

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Jose H. on

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WIFI is a challenge in that area. When I called for assistance Gwen was PHENOMENAL! Not only did she walk me through how to connect, she called me back to make sure everything was ok! That is service that keeps me coming back to U-Haul!

maybelle B. on

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MICHAEL P. on

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Great location and service. Need to buy the surrounding land and put up storage. Many new home construction in this area.

Andrew R. on

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Great location, thanks for the help

Gerard S. on

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Adrian C. on

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Joseph J. on

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Milton Antonio J. on

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Matthew S. on

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Racheal S. on

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We rent a truck from this location at least once a week. Ritt is always helpful and friendly! He has earned himself a lifetime uhaul customer!

AL R. on

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The service is always great.

Kevin A. on

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Small, convenient location with good inventory of equipment and excellent customer service. We did a walk in rental versus online, but the gentleman had us in and on our way in about 10 minutes. Great experience at this location!

Wilfredo D. on

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Sharon R. on

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The lights etc were not checked before we left. When we got to where we were to load up we discovered the lights didn't work. Called but didn't get any response... Took to another store in Riverview and they fixed the problem. I would highly recommend Sunrise Auto Uhaul. They were very nice and helpful to us.

DAVID H. on

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Michael M. on

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The 20 Foot Uhaul truck is rented, id number TYT1443J, had front end steering system problems. On the freeway, on a smooth surface, no problem. On even a slightly flawed surface it made lots of noise and shaking. Reported same to the office where I rented the vehicle. It was clean.

Willnayris O. on

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Juan V. on

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Small place but have what you asked for on time

MICHAEL P. on

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Bradston P. on

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Mark S. on

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Robert G. on

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Always a pleasure. Goes out of his way every time to make sure your are pleased!

Harry C. on

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Vernon S. on

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Access to location isn't very good.

JAMES K. on

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It was all good! When I drove away with the original trailer, there was excessive vibration around 45-50mph. I called the dealer and I turned around and returned and he gave me another trailer which operated perfectly!!

Monique P. on

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Lawanda D. on

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Gerard S. on

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Khalil E. on

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Excellent customer service, was in and out in few minutes

Fred N. on

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Paul B. on

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Ritt the owner was very helpful in getting me the truck I needed. He’s all about customer service. You don’t find that very often!!

Matthew M. on

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Truck smelt of cat urine. Also, truck had several places that was scratched and dented that was not marked with a sticker. I believe that that could cause problems and someone being blamed for damages they did not do. they did not carry any kind of ratchet straps or moving supplies. Other than that the owner was extremely nice and easy to get along with.

Christopher W. on

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Michael H. on

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Parking in mud.. prefer a different location.

Juan R. on

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Gary P. on

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ken s. on

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Guy running the store was very helpful and professional. The location is not inviting!

Robert G. on

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Great service. Truck was ready to go when I got there with all the supplies I ordered. Get service!

Christian C. on

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Lorenzo P. on

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Deandra D. on

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No improvement needed. Ritt was very helpful and professional. He really showed us that he cared. I will definitely be coming back and will be referring my friends and family to the Riverview location!

MARCEL P. on

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Jason F. on

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Chrissie T. on

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Had everything we needed.

Marcos A. on

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Very helpful Uhaul representative

Joaquina C. on

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Todd W. on

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Cindy G. on

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Renita G. on

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N'da B. on

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Stuart R. on

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Donald M. on

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Jayvon H. on

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Anita L. on

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Amanda M. on

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John Z. on

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Sherrie S. on

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Nice local Uhaul dealer

Cecilia P. on

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I was told by the gentleman that I could return the equipment anywhere close to my final destination (one-way). However later to find out that was not the case.

Jason J. on

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Dealer needs more equipment options at this location

Robert G. on

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Jenelle S. on

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The gentleman was super helpful and friendly.

Andre B. on

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Great service - clean truck

Manjul S. on

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Professional service

Susan A. on

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Ritt provided great customer service. Friendly and very accommodating.

ken j. on

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Convenient location, friendly and helpful staff.

JIM C. on

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Jayvon H. on

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Jordan S. on

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Ben P. on

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william b. on

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Robert G. on

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