Very satisfied
DOUGLAS F
Customer Reviews for Gibtown Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please ensure that the trucks are properly maintained and cleaned and filled with gas prior to dropping them at a location that has no employees. The app froze and fucked up. You made me drive 20 miles out of my way to pick up the UhAul and 20 miles back. You also wanted me to drop off the U-Haul 20 miles away and I said fuck that and called you guys and told you that I was dropping it at the one that was 2 miles away from my house. This entire experience has been terrible.Then you have the audacity to charge me 21$ for fuel. Refund the $21.00 immediately as i had to get fuel as soon as I picked it up. This is bullshit. Then the return guy was pissed i returned it with the same fuel i picked it up from.
Nicholas CFacility opened late and had NO gas in the truck.
Kelly sTrying to use the app. To pick up remotely was not easy to use. It took a long time to get the truck and drop off. The location and truck itself was good!
Shawn ANo human was present on site, everything was done via the app. Although efficient, could have been a challenge if something needed to be addressed.
KAREN CAfter looking at my credit card statement days after I rented a truck. I was double charged. I've tried calling numerous times and left numerous messages and my calls and messages go unanswered. From my residence the county waste department is 4 to 5 miles away. I made only 1 trip there and back and returned the truck. I don't know how my rental was 108.00. And the only receipt I was emailed matched the contract amount of an estimated 64.40. I never received a receipt or any notification of any additional charges. I discovered it on my credit card statement. I can't appreciate no explanation for the additional charges. Nor can I appreciate having to take time off work to go get this matter resolved in person when it should only take a phone call
MELVONIA JTruck had bad brakes and no air conditioning
Krystal WKeep being great!
Bryan CTruck had a check engine light on from the time we picked it up.
Caralee Wbrakes needed to be replaced, windshield wiper installed poorly, steering was not good the location was perfect and the agent was awesome in person
LUCILLE MI like a live person.
Kristi RMore signage on the side of the road. I drove past the location twice while looking for it
Drew PThe truck needed a boost the battery died
Tamesha MExcellent customer service.
Kathryn TGreat friendly service
Ashley BHad issues with the app when trying to complete the turn in. Fortunately, was able to connect with a service rep via chat.
Anon AExcellent access to equipment and friendly staff.
Joseph LExtremely satisfied with the customer service at this location. Super friendly and knowledgeable. This definitely will be my go-to for moving needs.
Robert Pnothing at all, this place was great, the gentleman who handled my transaction was polite, courteous, knowledgeable and very respectful. i would definitely rent from this location in the future
Steven FI may never use uhaul again. I had to do the app pickup up and due to app/website issues it took 2 hours to get my truck. I have never been so frustrated in my life.
Tiffany ANothing much, service is excellent and the staff friendly and honest. Greatly appreciated the level of service we received here.
Georgianna GWe have used this location several times because of the great customer service
JOSEPH SThe gentleman that help with the drooped off was rude and not very welcoming, for some reason unknown to me the emergency brake came on and was accusing me, I had now idea how, but he was very unprofessional and I felt I was going to fight him, my wife was worried as she sat in the car she could hear him yelling at me like he was ready to fight me. I told my wife I'm an Army combat veteran with 6 year of war time experience I can handle any conflicts, if he would have touched I would have drooped him right where he stands. This man needs to learn to respect people, others might not have the same restraint I had, he needs to learn how to treat customer. Wow this amn was rude.
Pedro CIt was a pleasure picking up the U-Haul there it was completely satisfied
charles cNothing
JULETT WNothing. This location was run incredibly well and I am extremely happy. Will definitely use again for future needs.
Paul JVery friendly and got me in and out.
Walter GMake sure tire pressure on vehicle are to the correct PSI.
Gloria CVery nice and friendly people running this operation.
jeffrey mI don’t know about this service I was not here for this I did not use U-Haul for nothing
LINDA PHave your phone people as awesome as the actual pickup location people. I don’t like being called a liar as I was on the phone with your center.
Eleise RThe parking lot is a little small, but the staff was very friendly and efficient.
Erin MVan was full of roaches, smelled really bad, and had animal hair in the seats, the dolly we rented was so small we had to go rent another one from another location
Giancarlo RQuick and easy
Luis MNot the location’s fault, but the pickup location was 30 miles from where I reserved the equipment for pickup. This was a considerable inconvenience because it cost me over two hours with travel, traffic going across town, and at the worst time. It was also then out of my way to go to the CAT scales. Ritt (the owner/manager) of the U-Haul location was friendly and helpful and had a great attitude.
Jason SFriendly people and great service. The equipment was in great condition and clean.
James NRitt is the man! Truly a great guy and if he ever sells the business it will never be the same.
Thomas SThe owner was very courteous and professional,
Michael KEveryone was so kind and understanding of my needs
Cynthia SService rep was awesome!!!!
RICO CRitt is a fantastic buisness man. I really enjoy doing buisness with him.
Mike MEveryone and everything was great. From pick-up to drop off.
Joseph RThe people were very nice however the truck was dirty had a real dirty spoon in it with napkins and dirt . I feel I should have got a discount on this rental
trista hThis was the BEST UHaul experience EVER! Highly recommend!
MICHAEL GCustomer service was amazing walk in and walked out that’s how quick it was thanks.
leonard mExcellent Service!
allan tThe owner was incredibly rude when returning the vehicle. The text message i received when I picked up the truck stated I needed to check the truck out myself or be charged a $20 convenience fee if they did it for me. I began trying to check the truck out myself and the owner kept making remarks that I was doing more work for myself and was overall VERY rude about the whole return experience. I told him that I would be charged $20 if I didn’t do it myself and that is why I was doing the check out and he tried to argue with me saying “it doesn’t exactly say this”. I feel the owner was trying to scam by saying I don’t need to do the check out so he could bill me $20 after the fact.
Marcus EWe frequent here almost weekly, the customer service is top notch!!!
ELIZABETH SGreat experience. Staff was very nice and it was such an easy pick up. Highly recommend this location
Colleen HDo not go to this location
CAITLIN BAlways great customer service
SHENITA BRit was great took care of everything. I had not towed anything with my new car and he made me feel very comfortable
RALPH CMy experience renting at this location is always top notch. The owners always greet you in a pleasant manner. AWESOME SERVICE ALWAYS
Chris WWorker yelled and cussed me out for not thoroughly cleaning out the back of the truck. Yet in a previous occasion that I picked up the truck it was dirty when I received it yet I didn’t complain. I told him to charge me for cleaning and he said he wouldn’t because he isn’t gonna clean up after anyone, and continued to cuss me out and yell. As I got in my car he continued to yell and cuss at me, he then got in the U-Haul truck started it up and revved it, then floored it down the lot. Later I received my receipt and he did charge me for cleaning when he made it clear he wouldn’t. Just crazy how he lost his temper so fast, cussed out a customer and yelled angrily at them at the top of his lungs. Wouldn’t recommend.
Saul ALocation was okay, roaches in van were concerning. Atleast 15 dead ones and I did see live ones.
daniel mVery professional and helpful in attaching the trailer.
Rasul YRitt was AMAZING! The website had pre-set me a big truck and he asked it we needed something that big. We didn't but didn't think we had any option. He swapped it out for a much smaller truck saving us a lot of money. Ritt was friendly and helpful. We'll definitely come back again!
Alfred H