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PATRICK K
Customer Reviews for Hi View Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needs no improvement
Jermaine WVery friendly, very accurate on the charges, and the equipment was in great shape.
Karen HNothing it is wonderful
Ida BGreat customer service!
Roy WGot a call the night before my reservation telling me they didn’t have the dolly I reserved. Instead of them tracking one down from another location I was on my own to find one.
Aaron SPickup was easy, the representative was friendly, truck was clean and in well working order, and drop off was easy and quick,
ASHLEY OThere was no ramp on the truck so it took twice as long to load and unload, the air did not work, and it was very hot, and the price I agreed to changed by an extra 40.00!
JULIE ELocation has big potholes in the parking lot. Customer service was lacking. Keys were thrown across the desk by employee. The same employee peeled out 4 feet in front of me and my fiance in the U-Haul after we finished the check out process. If there’s another location for UHaul in Owasso, I’d rather not come back here. How this gas station has stayed open, I’ll never know.
Landon AThe gas pumps all had bags on them so had to go find another gas station and come back.
CATHY TSafety Chain/Cable hooks were TOO big...WAY bigger than any other trailer on property. I had to purchase a threaded link to provide attachment.
Michael PThe turn around on trucks is very hectic at this location due to the number of U-Haul spots in Owasso. Sometimes they have 8 to 10 trucks, other times one or none.
Robert ZThe store is old and ran down. The parking lot has giant potholes in it. It’s a gas station however there’s no gas. So when you return your U-Haul, thinking you can fill it up there at the gas station. You’re stuck not being able to fill it up because there’s no gas. Then you get charged $64 for 8 gallons of gas, which is absolutely ridiculous and if this is how U-Haul is going to do business, I can go to Penske and rent a truck.
Casey LOwner was rude, charged way more than quoted and then tried to make me pay him in cash ONLY to fill back up an inch.
Gabrielle RI couldn't understand the person I dealt with to pick up the equipment. He has such a bad accent.
jonathan CThe gentleman at Hi-View mart was knowledgeable of units, professional, and friendly. Top notch service. I will only rent from this location from now on.
Todd EVery easy process and friendly personnel
Gerardo MWell to help out senior citizens on an extremely limited budgets maybe the first 10 miles could be free and then start it up after that.
Vonita GVery friendly and helpful service. Great customer experience. Thank you
Christina JGreat customer service!
Lori G10/10 a great spot to get a U-Haul from
Braden Wthe owner of this location made this process super easy, and super fast.
Anna Bcustomer service was great!!
Christopher SThe fella that I rented the truck from was very helpful, prompt, and the whole thing was straightforward. Everything was in good order and I was very happy with the service provided.
James SI will NEVER use or recommend u haul. I hope u haul joins blockbuster. Terrible terrible terrible. Google reviews here I come!!!
Zachary POverall, it was a great the only thing that was problematic was the amount that we have to pay nowadays.
Nadine CCustomer service guy didn’t really check the miles I went and put 15 miles just because I mentioned I might be doing that much but it was less than that
Betty MMy receipt states $101.02 My credit card was charged $151.14 There is a difference in the receipt & what was posted on my account.
David JCustomer service was horrible The person attending at this location was rude and mean Hi didn't let me finish using the truck for the two days he charged me for He demands to drop the truck I need my money back
Jesus EChingon
ISRAEL MThe owner was very friendly and welcomed us to the area. He was very helpful. We would definitely recommend him.
Joseph HChoose any other Uhaul location. Just trust me.
Jessica HGreat service and people to deal with! Would use them anytime.
James WUsed this location many times
Steven PThe representative at uhaul was amazing. Would recommend to anybody.
Lori MThe facility and parking lot are bad, massive pot holes in the parking lot. The store is ran down and unappealing. As for the U-Haul, it was fine
Casey LNo one was there to assist in detaching the U-Haul from our vehicle very unprofessional
LINDSEY DThe owner was very helpful and nice. The parking lot is bumpy but it’s alright.
Jerra CThe gentleman that we talked to at Hi-View Mini Mart was great, nice, respectful and was very clear on the rules of renting an U-Haul truck. I understood completely that we needed to bring it back clean and the gas put in up to the half on the gas gauge
Jeffrey CWe have used this U-Haul Agent several times and he is AWESOME!
Stephen BLocation in poor shape. Parking lot full of pot holes and much of it un-paved. Reservation would not pull up in their computer and attendant had to re-do. Vehicle was filthy inside. Dirt in floorboards and spilled liquids all over center console. Inside cargo area had lots of dirt inside and I had to sweep out before using. Location advertises gas fill up but none of their pumps worked. Had to drive to another gas station after using truck instead of filling up at rental location. This caused me to go over my allotted miles which cost me extra money on turn in. Lastly, when renting furniture pads online it clearly states $10/dozen. However, rental location only provides 6. I didn’t get what I paid for. Will not rent from this location again nor recommend.
CHARLES GThe guy that runs the place is great really worked with us.
SHERRI POutstanding customer service. Able to get in and out quickly!
STEPHEN BEverything went fine. Easy check out and check in. And our mileage adjustment was refunded promptly.
ROBERT MGreat experience!
noreen aThe guy barely spoke English. Couldn't understand most of what he said and didn't seem to have a clue what he was doing. No one bothered to ask me how far I was going so 45 miles somehow got put into the system which resulted in me being charged an extra $20 at drop off.
Joshua PMy company rents frequently from this location and the staff is always polite and make the checkout process easy.
Stacie DI had to return into store to get 2 furniture dollys I had paid to rent
Keith RI showed up at my time of pick up for my reservation, it was an hour later till I got it. When I returned my truck there was no parking spots available, so I parked the best I could. Apparently the employee wasn’t allowed to drive. So I had to go back out and try and fix the it in a different area. I asked to see my transaction before charging the card, the employee would not let me and clicked charged. Their English was VERY hard to understand making communication very difficult. I will be using a different location in the future.
Leslie TThank you for making my truck pick up easy.
Eugene BThank you, sir. I’m the blind guy and I appreciate your help. You did a great job. I’m glad I supported a local company like yourself.
timotny mTruck filthy and the steering alignment was completely sideways, have to hold the wheel sideways to drive straight and shocks on truck definitely bad. They do not maintain these vehicles or know what they’re doing!
MARK NI waited 30 minutes for the attendant to help me. I could not use the mobile check-in since it literally asks for a passport... why not let a user know what I'd need first.
Kevin FI had no idea what the gentlemen was saying, nor what he could understand. He kept waiting on other customers buying stuff. Then he would come back to me.
Dan SThe location and dealer was great, however, my overall experience was absolutely terrible. I showed up on three different occasions to pick up my reserved truck, only to find there was no truck available. Contacted UHaul is a runaround of on hold and transfers. Everyone guaranteeing a new reservation will produce a truck. I would never recommend Uhaul.
Shannon CRecommend taking time to clean out the cab of the truck between customers.
Traci KA really bad language barrier.
RONALD JTruck was FILTHY! My hands stuck to the steering wheel "goo". I used my debit card to reserve. When I picked truck up I gave agent another card and instructed him to use that card. Got my bill and...yep..he used the wrong card. Dropped off to another worker who said u haul site is down he will check me in later. Original employee calls me 20 mins later wanting to know where keys are! Ask youe emplyee!! Calls again 5 mins later but I cannot make out what he says. He speaks very poor English. IF ,and thats a HUGE if, I need a rental in the future it will not be U haul. Entirely too mush bs,filth,crap to put up witj at these prices.
Ronald W