Rude. Called me twice at 4:30/4:35 Rushing my return which wasn't due until five I got there at 4:45. He was threatening to charge me another full day because he had to leave early that day.SHONNIE C.
Customer Reviews for Hickory Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Angela R. | Overall Experience
Amazing serviceWILLIAM B.
Customer did not leave a comment.david Z.
Great customer service would rent from here again if need too. ThanksPAMEILA M. | Overall Experience
Mold. Everything I had stored was covered in mold. They cited non liability as per contract and I’m at fault due to declining their insurance. One month AFTER reporting the mold in their facility, NOTHING had been done to remedy the mold situation at hickory road storage. They will also charge you a month ahead and increase prices whenever they feel like it. The lady working the office is nice with a kind warming smile and for that reason alone I’ll leave a three out of ten.Tyler F. | Overall Experience
Excellent serviceKAREN P.
Customer did not leave a comment.Randy R. | Overall Experience
It was a pleasure dealing with this facility.TERRY G. | Overall Experience
Customer did not leave a comment.Keith M. | Overall Experience
Very satisfiedDaniel c. | Overall Experience
Never had a problem, friendly and wonderful staff. Can’t recommend any place for your storage needs. Thank you all.EDDIE G. | Overall Experience
Customer did not leave a comment.JOSIE M. | Overall Experience
Customer did not leave a comment.Robert V.
Customer did not leave a comment.RENITA C. | Overall Experience
Excellent !! Very clean Kathy and Joe were very professional and polite. I will use this storage facility again if needed and will tell others. Very nice, thank you.Barbara M. | Overall Experience
Customer did not leave a comment.DOUGLAS S.
Fulfilled all of our needs. Very friendly and helpful staff!PAUL V. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
The after hour delivery/return efficiency and effectiveness needs to be improved.Michael P.
I had actually left my storage unit unlock accidentally and these folks put a lock on it and call me. Very satisfied with my experience with Hickory Road storageDOYLE W. | Overall Experience
ExcellentGLENDA F. | Overall Experience
Customer did not leave a comment.Mark B.
Thanks Cathy, everything was great as alwaysGary N.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.David C.
Cathy went on and above to take care of my rental.Joe G.
pleasant, easy drop-off off.David C.
Customer did not leave a comment.David D.
The desk clerk was SUPER nice and made the process easy for us! Would rent from them againAndrew H.
Customer did not leave a comment.Tim H.
We really enjoyed having our things secured at this facility. The staff were always friendly and amazing to work with. Thank you again so much!OLIVIA F. | Overall Experience
I was paid up til December 17th and closed out on December 1st. I want my money back for that 17 day gap.MAXWELL S. | Overall Experience
The staff here was always friendly and extremely helpful. If the need arises, I would definitely rent storage space from them again. They would be my first choice.HENRY S. | Overall Experience
Very friendly and helpful. I will do business there again.Jeff E.
Staff is very courteous and extremely helpfulRANDY M. | Overall Experience
If you are asked to sign and initial anything BE SURE TO LOOK ON THE BACK!! After I purchased the insurance and drove to my destination I see where someone wrote on the back that this truck had damage to it and that I was taking a risk of my belongings being water damaged and accepted all responsibility. REALLY UHAUL!! If I had known that I wouldn't have purchased your insurance for one and I would have looked else where for a truck. Why was I not informed of what was hand written on the back ?Tami W.
Cathy was very helpful and even opened early. I thought I had reserved a covered trailer at another location but was wrong and this location saved my weekend. Thanks!Roy C.
Thanks for the great service and great info on rental equipment.??randall J.
Customer did not leave a comment.Laura W.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Teresa S.
The lady at the desk was very nice.Charles H.
Dealer went out of his way to locate a trailer for me late Saturday afternoon.mike D.
Kathy was exceptionally friendly and helpful.Jerry D.
Customer did not leave a comment.Roger G.
Customer did not leave a comment.valerie P.
The pick up was handled professionally, without hassle or delay. The truck was clean and ready for the road.James P.
Customer did not leave a comment.Ricky E.
Friendly and knowledgeableCHASE G.
It would be nice to have a Sunday drop off location. Not always easy to drop off on weekkday.Rhonda S.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.PAUL B.
Nothing great experience ???TONYA S.
Customer did not leave a comment.EVELYN V.
Customer did not leave a comment.Claudio A.
Cathy is super nice and made the experience a good one.Tami W.
All service`s were excellentPrivacy R. | First Impressions
Customer did not leave a comment.NORMAN B.
Customer did not leave a comment.NORMAN B.
Customer did not leave a comment.Patricia W.
Excellent service!Privacy R. | First Impressions
Customer did not leave a comment.Tony W.
The facility was very clean and easily accessible. Cathy at the front desk was very wonderful to work with. She was very friendly and made sure I had all the information that I would need.Privacy R. | First Impressions
Trailer was very old and needed repairs. The straps and ratchet mechanisms were worn out.JOHN O.
No problems at all. Cathy was easy to work with, and everything went smoothly.David D.
The woman went above and beyond what was required of her to help us out. She stayed even though they were closed. The guy at the uhaul store that was close by wouldn't help us out at all.JACKSON M.
Customer did not leave a comment.bonnie B.
Absolutely incredible experience, the man I spoke to on the phone was wonderful, personable, and extremely helpful. The lady I worked with when I arrived to pick up my equipment was fantastic- I cannot stress enough how wonderful she was. I had never rented a u-haul before and she went above and beyond my highest expectations. I absolutely recommend Hickory Road Storage for anything and everything. They have top notch facilities, make the entire process a breeze, and have the highest quality staff. A perfect experience.Monica G.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Gary C.
There was no one at the facility when we arrived - but someone did show up shortly. They were very friendly and everything worked out great! Would recommend.Privacy R. | First Impressions
Awesome customer service and very pleasant!Nadine S.
Very clean and secure. Dan made sure I understood the terms and have me opportunity to ask questionsPrivacy R. | First Impressions
no light in unitPrivacy R. | First Impressions
The rear of the truck was not clean. We found multiple razor blades in the truck that almost resulted in injury. There was a faulty tire wall that blew 10 miles into our trip and it took over 2 hours for someone to arrive. We were told 30 minutes when we initially called...we called back after an hour and were told 15 minutes and it took another hour after that for anyone to show up and help us. They dispatched someone from over 100 miles away...there had to have been a closer option. The truck should not have been rented in the condition that it was in.COLLEEN M.
Customer did not leave a comment.JON S.
Joe was such a help hooking up the trailer to my car. Very nice man!NANCY P.
Very professionalterry W.
The check out processing always seems slow with uhaul even though I am a repeat customer and all of my information is already in the computer. Seems to always take about 15min. thats too long.John O.
Great manager on duty Saturday. He really helped me in a pinch. THANKS!Rhonda M.
Customer did not leave a comment.charlotte A.
I was at the gate at 10:20 AM and the store and gate was closed. I called the phone number of store and nobody answered. One hour later my message on the phone was answered but was too late.Privacy R. | First Impressions
Customer did not leave a comment.Robert H.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.william S.
You need to clean the blankets before packaging them for the next customer.SANDY K.
Personnel called in the early afternoon to confirm that I would be there for my storage locker later in the day. I was running a little late so the follow-up was greatly appreciated. Locker was clean and check-in went very smooth.DAVID W.
friendly service, good locationPrivacy R. | First Impressions
Customer did not leave a comment.lisa R.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.DANNY P.
No complaintsLAWRENCE F.
Customer did not leave a comment.JOHNNY P.
THIS WAS DROPPED IN GRIFFIN, GA. BUT EVERYTHING WAS GREAT !!!!JEFFREY L.
Customer did not leave a comment.MICHAEL S.
Excellent service and was able to answer all my questions.David M.
Customer did not leave a comment.ANDREA R.
Customer did not leave a comment.JUDY F.
Customer did not leave a comment.TERRY S.
I had passed this location for years, I had no idea it was there.JOHN O.
Customer did not leave a comment.Brian B.
Hope they enjoy my sweatshirt! Keep your belongings close! Paid them cash and they still charged my credit card. $560.00. Took two weeks to get it back. CHECK your invoices closely before you leave. Don't leave anything behind the counter!!!!RANDY W.
Paid cash. They also charged my credit card. Over $500.00. Been two weeks and they still have my money.Randy W.
Obtain a backup/safeguard in case of Internet outages. Great experience regardless.JUSTIN W.
Very unhappy with your Hickory Flat location--good that I needed a truck ASAP, and the location supplied. I will not be renting with U-Haul again.ALICE J.
Excellent experience as usual !!MARK M.