Customer Reviews for Hickory Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hickory Road Storage

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Mark B.
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Customer did not leave a comment.

Gary N.
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Thanks Cathy, everything was great as always

Gary B.
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Customer did not leave a comment.

Gary N.
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David C.
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Joe G.
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Cathy went on and above to take care of my rental.

David C.
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pleasant, easy drop-off off.

David D.
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Customer did not leave a comment.

Andrew H.
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The desk clerk was SUPER nice and made the process easy for us! Would rent from them again

Tim H.
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Customer did not leave a comment.

OLIVIA F. | Overall Experience |
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We really enjoyed having our things secured at this facility. The staff were always friendly and amazing to work with. Thank you again so much!

MAXWELL S. | Overall Experience |
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I was paid up til December 17th and closed out on December 1st. I want my money back for that 17 day gap.

HENRY S. | Overall Experience |
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The staff here was always friendly and extremely helpful. If the need arises, I would definitely rent storage space from them again. They would be my first choice.

Jeff E.
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Very friendly and helpful. I will do business there again.

RANDY M. | Overall Experience |
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Staff is very courteous and extremely helpful

Tami W.
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If you are asked to sign and initial anything BE SURE TO LOOK ON THE BACK!! After I purchased the insurance and drove to my destination I see where someone wrote on the back that this truck had damage to it and that I was taking a risk of my belongings being water damaged and accepted all responsibility. REALLY UHAUL!! If I had known that I wouldn't have purchased your insurance for one and I would have looked else where for a truck. Why was I not informed of what was hand written on the back ?

Roy C.
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Cathy was very helpful and even opened early. I thought I had reserved a covered trailer at another location but was wrong and this location saved my weekend. Thanks!

randall J.
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Thanks for the great service and great info on rental equipment.??

Laura W.
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Dennis S.
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Dennis S.
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Teresa S.
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Charles H.
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The lady at the desk was very nice.

mike D.
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Dealer went out of his way to locate a trailer for me late Saturday afternoon.

Jerry D.
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Kathy was exceptionally friendly and helpful.

Roger G.
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valerie P.
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James P.
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The pick up was handled professionally, without hassle or delay. The truck was clean and ready for the road.

Ricky E.
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CHASE G.
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Friendly and knowledgeable

Rhonda S.
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It would be nice to have a Sunday drop off location. Not always easy to drop off on weekkday.

Michael J.
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Customer did not leave a comment.

PAUL B.
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TONYA S.
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Nothing great experience ???

EVELYN V.
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Claudio A.
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Tami W.
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Cathy is super nice and made the experience a good one.

NORMAN B.
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NORMAN B.
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Patricia W.
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Tony W.
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JOHN O.
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Trailer was very old and needed repairs. The straps and ratchet mechanisms were worn out.

David D.
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No problems at all. Cathy was easy to work with, and everything went smoothly.

JACKSON M.
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The woman went above and beyond what was required of her to help us out. She stayed even though they were closed. The guy at the uhaul store that was close by wouldn't help us out at all.

bonnie B.
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Customer did not leave a comment.

Monica G.
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Absolutely incredible experience, the man I spoke to on the phone was wonderful, personable, and extremely helpful. The lady I worked with when I arrived to pick up my equipment was fantastic- I cannot stress enough how wonderful she was. I had never rented a u-haul before and she went above and beyond my highest expectations. I absolutely recommend Hickory Road Storage for anything and everything. They have top notch facilities, make the entire process a breeze, and have the highest quality staff. A perfect experience.

Ryan H.
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Gary C.
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Nadine S.
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Awesome customer service and very pleasant!

COLLEEN M.
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The rear of the truck was not clean. We found multiple razor blades in the truck that almost resulted in injury. There was a faulty tire wall that blew 10 miles into our trip and it took over 2 hours for someone to arrive. We were told 30 minutes when we initially called...we called back after an hour and were told 15 minutes and it took another hour after that for anyone to show up and help us. They dispatched someone from over 100 miles away...there had to have been a closer option. The truck should not have been rented in the condition that it was in.

JON S.
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Customer did not leave a comment.

NANCY P.
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Joe was such a help hooking up the trailer to my car. Very nice man!

terry W.
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Very professional

John O.
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The check out processing always seems slow with uhaul even though I am a repeat customer and all of my information is already in the computer. Seems to always take about 15min. thats too long.

Rhonda M.
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Great manager on duty Saturday. He really helped me in a pinch. THANKS!

charlotte A.
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Robert H.
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THOMAS W.
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william S.
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SANDY K.
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You need to clean the blankets before packaging them for the next customer.

DAVID W.
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Personnel called in the early afternoon to confirm that I would be there for my storage locker later in the day. I was running a little late so the follow-up was greatly appreciated. Locker was clean and check-in went very smooth.

lisa R.
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ROBERT F.
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DANNY P.
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LAWRENCE F.
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No complaints

JOHNNY P.
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JEFFREY L.
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THIS WAS DROPPED IN GRIFFIN, GA. BUT EVERYTHING WAS GREAT !!!!

MICHAEL S.
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Customer did not leave a comment.

David M.
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Excellent service and was able to answer all my questions.

ANDREA R.
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JUDY F.
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TERRY S.
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JOHN O.
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I had passed this location for years, I had no idea it was there.

Brian B.
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Customer did not leave a comment.

RANDY W.
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Hope they enjoy my sweatshirt! Keep your belongings close! Paid them cash and they still charged my credit card. $560.00. Took two weeks to get it back. CHECK your invoices closely before you leave. Don't leave anything behind the counter!!!!

Randy W.
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Paid cash. They also charged my credit card. Over $500.00. Been two weeks and they still have my money.

JUSTIN W.
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Obtain a backup/safeguard in case of Internet outages. Great experience regardless.

ALICE J.
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Very unhappy with your Hickory Flat location--good that I needed a truck ASAP, and the location supplied. I will not be renting with U-Haul again.

MARK M.
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Excellent experience as usual !!

No reviews have been submitted for this location.

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