Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility was very nice and accommodating. The facility manager went above and beyond to make sure we were well taken care of.
TONEY CHALMERS
Rating:
5.0
I did not move in. The facility was closed.
David Ratchford
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Karl Overall
|
Overall Experience
Rating:
5.0
Great people
dwayne bradley
Rating:
5.0
Loved the Wi-Fi gate. I’d come back if I was in need
Joshua Dillard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Collins
Rating:
3.0
Customer did not leave a comment.
David Dasher
Rating:
5.0
Michael was amazing and helped me out in the easiest smoothest way possible! Such an easy pickup and everything was in pristine condition! Definitely recommend to anyone!
Tucker Dampier
Rating:
4.0
Customer did not leave a comment.
Lisa Pasho-Coughlin
Rating:
5.0
Customer did not leave a comment.
Arronda Hamlet
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREGORY WEBB
|
Overall Experience
Rating:
5.0
Truck had a loud noise when turning like a grinding noise. Before the trucks go out someone should drive it to make sure it’s all good.
Edward Nemergut
Rating:
5.0
It was very easy in and out. Management was easy to deal with. We were there with our earthly belongings one and a half years. Never had any issues.
James Klynman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffrey middleton
Rating:
3.0
Customer did not leave a comment.
Joseph Dortenzio
Rating:
5.0
I was pleased with the facility and the staff.
Shirley Mathis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER HAMPTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Joiner
|
Overall Experience
Rating:
1.0
Rude. Called me twice at 4:30/4:35 Rushing my return which wasn’t due until five I got there at 4:45. He was threatening to charge me another full day because he had to leave early that day.
SHONNIE CICERO
Rating:
5.0
Customer did not leave a comment.
Angela Roper
|
Overall Experience
Rating:
5.0
Amazing service
WILLIAM BAILEY
Rating:
5.0
Customer did not leave a comment.
david zierk
Rating:
5.0
Great customer service would rent from here again if need too. Thanks
PAMEILA MARTIN
|
Overall Experience
Rating:
5.0
Mold.
Everything I had stored was covered in mold. They cited non liability as per contract and I’m at fault due to declining their insurance.
One month AFTER reporting the mold in their facility, NOTHING had been done to remedy the mold situation at hickory road storage.
They will also charge you a month ahead and increase prices whenever they feel like it.
The lady working the office is nice with a kind warming smile and for that reason alone I’ll leave a three out of ten.
Tyler Fullmer
|
Overall Experience
Rating:
5.0
Excellent service
KAREN PICHETTE
Rating:
5.0
Customer did not leave a comment.
Randy Robinson
|
Overall Experience
Rating:
5.0
It was a pleasure dealing with this facility.
TERRY GRIFFIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith Minick
|
Overall Experience
Rating:
5.0
Very satisfied
Daniel curtis
|
Overall Experience
Rating:
5.0
Never had a problem, friendly and wonderful staff. Can’t recommend any place for your storage needs. Thank you all.
EDDIE GUEST
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSIE MORGAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Vanasco
Rating:
5.0
Customer did not leave a comment.
RENITA CARSON
|
Overall Experience
Rating:
5.0
Excellent !!
Very clean
Kathy and Joe were very professional and polite.
I will use this storage facility again if needed and will tell others.
Very nice, thank you.
Barbara McGara
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOUGLAS Schober
Rating:
5.0
Fulfilled all of our needs. Very friendly and helpful staff!
PAUL VEREB
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Mausshardt
|
Overall Experience
Rating:
2.0
The after hour delivery/return efficiency and effectiveness needs to be improved.
Michael Previti
Rating:
5.0
I had actually left my storage unit unlock accidentally and these folks put a lock on it and call me. Very satisfied with my experience with Hickory Road storage
DOYLE WHEELING
|
Overall Experience
Rating:
5.0
Excellent
GLENDA Fox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Barton
Rating:
5.0
Thanks Cathy, everything was great as always
Gary Nelson
Rating:
5.0
Customer did not leave a comment.
Gary Bedoe
Rating:
5.0
Customer did not leave a comment.
Gary Nelson
Rating:
4.0
Customer did not leave a comment.
David Cox
Rating:
5.0
Cathy went on and above to take care of my rental.
Joe Gardner
Rating:
5.0
pleasant, easy drop-off off.
David Cundiff
Rating:
3.0
Customer did not leave a comment.
David Deffenbaugh
Rating:
5.0
The desk clerk was SUPER nice and made the process easy for us! Would rent from them again
Andrew Hostetter
Rating:
5.0
Customer did not leave a comment.
Tim Hart
Rating:
5.0
We really enjoyed having our things secured at this facility. The staff were always friendly and amazing to work with. Thank you again so much!
OLIVIA FORTUNE
|
Overall Experience
Rating:
4.0
I was paid up til December 17th and closed out on December 1st. I want my money back for that 17 day gap.
MAXWELL SANDLIN
|
Overall Experience
Rating:
4.0
The staff here was always friendly and extremely helpful. If the need arises, I would definitely rent storage space from them again. They would be my first choice.
HENRY SHACKLETT
|
Overall Experience
Rating:
5.0
Very friendly and helpful. I will do business there again.
Jeff Ethier
Rating:
5.0
Staff is very courteous and extremely helpful
RANDY MARTIN
|
Overall Experience
Rating:
2.0
If you are asked to sign and initial anything BE SURE TO LOOK ON THE BACK!! After I purchased the insurance and drove to my destination I see where someone wrote on the back that this truck had damage to it and that I was taking a risk of my belongings being water damaged and accepted all responsibility. REALLY UHAUL!! If I had known that I wouldn't have purchased your insurance for one and I would have looked else where for a truck. Why was I not informed of what was hand written on the back ?
Tami Williams
Rating:
5.0
Cathy was very helpful and even opened early. I thought I had reserved a covered trailer at another location but was wrong and this location saved my weekend. Thanks!
Roy Cheatham
Rating:
4.0
Thanks for the great service and great info on rental equipment.??
randall johnson
Rating:
4.0
Customer did not leave a comment.
Laura Weikel
Rating:
5.0
Customer did not leave a comment.
Dennis Seeley
Rating:
5.0
Customer did not leave a comment.
Dennis Seeley
Rating:
4.0
Customer did not leave a comment.
Teresa Schluter
Rating:
5.0
The lady at the desk was very nice.
Charles Hunt
Rating:
5.0
Dealer went out of his way to locate a trailer for me late Saturday afternoon.
mike dondanville
Rating:
5.0
Kathy was exceptionally friendly and helpful.
Jerry Dillon
Rating:
5.0
Customer did not leave a comment.
Roger Gantt
Rating:
5.0
Customer did not leave a comment.
valerie parker
Rating:
5.0
The pick up was handled professionally, without hassle or delay. The truck was clean and ready for the road.
James Pfeifer
Rating:
5.0
Customer did not leave a comment.
Ricky Ellis
Rating:
5.0
Friendly and knowledgeable
CHASE GARLAND
Rating:
5.0
It would be nice to have a Sunday drop off location. Not always easy to drop off on weekkday.
Rhonda Smith
Rating:
5.0
Customer did not leave a comment.
Michael Johnson
Rating:
1.0
Customer did not leave a comment.
PAUL BOIKIN
Rating:
5.0
Nothing great experience
???
TONYA SMITH
Rating:
5.0
Customer did not leave a comment.
EVELYN VILLALOBOS
Rating:
5.0
Customer did not leave a comment.
Claudio Artigas
Rating:
5.0
Cathy is super nice and made the experience a good one.
Tami Williams
Rating:
5.0
All service`s were excellent
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NORMAN BERGSTROM
Rating:
5.0
Customer did not leave a comment.
NORMAN BERGSTROM
Rating:
5.0
Customer did not leave a comment.
Patricia Wilson
Rating:
5.0
Excellent service!
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony Watkins
Rating:
5.0
The facility was very clean and easily accessible. Cathy at the front desk was very wonderful to work with. She was very friendly and made sure I had all the information that I would need.
Privacy Request
|
First Impressions
Rating:
4.0
Trailer was very old and needed repairs. The straps and ratchet mechanisms were worn out.
JOHN OSLACK
Rating:
4.0
No problems at all. Cathy was easy to work with, and everything went smoothly.
David Doster
Rating:
5.0
The woman went above and beyond what was required of her to help us out. She stayed even though they were closed. The guy at the uhaul store that was close by wouldn't help us out at all.
JACKSON MATT
Rating:
4.0
Customer did not leave a comment.
bonnie bond
Rating:
5.0
Absolutely incredible experience, the man I spoke to on the phone was wonderful, personable, and extremely helpful. The lady I worked with when I arrived to pick up my equipment was fantastic- I cannot stress enough how wonderful she was. I had never rented a u-haul before and she went above and beyond my highest expectations. I absolutely recommend Hickory Road Storage for anything and everything. They have top notch facilities, make the entire process a breeze, and have the highest quality staff. A perfect experience.
Monica Greer
Rating:
5.0
Customer did not leave a comment.
Ryan Handschuh
Rating:
5.0
Customer did not leave a comment.
Gary Cain
Rating:
4.0
There was no one at the facility when we arrived - but someone did show up shortly. They were very friendly and everything worked out great! Would recommend.
Privacy Request
|
First Impressions
Rating:
5.0
Awesome customer service and very pleasant!
Nadine Sequeira
Rating:
5.0
Very clean and secure. Dan made sure I understood the terms and have me opportunity to ask questions
Privacy Request
|
First Impressions
Rating:
3.0
no light in unit
Privacy Request
|
First Impressions
Rating:
2.0
The rear of the truck was not clean. We found multiple razor blades in the truck that almost resulted in injury.
There was a faulty tire wall that blew 10 miles into our trip and it took over 2 hours for someone to arrive. We were told 30 minutes when we initially called...we called back after an hour and were told 15 minutes and it took another hour after that for anyone to show up and help us. They dispatched someone from over 100 miles away...there had to have been a closer option. The truck should not have been rented in the condition that it was in.
COLLEEN MCKEE
Rating:
4.0
Customer did not leave a comment.
JON STERNER
Rating:
5.0
Joe was such a help hooking up the trailer to my car. Very nice man!
NANCY PALMER
Rating:
4.0
Very professional
terry wallace
Rating:
5.0
The check out processing always seems slow with uhaul even though I am a repeat customer and all of my information is already in the computer. Seems to always take about 15min. thats too long.
John Oslack
Rating:
5.0
Great manager on duty Saturday. He really helped me in a pinch. THANKS!
Rhonda McCormack
Rating:
3.0
Customer did not leave a comment.
charlotte adkins
Rating:
1.0
I was at the gate at 10:20 AM and the store and gate was closed. I called the phone number of store and nobody answered. One hour later my message on the phone was answered but was too late.
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Hayward
Rating:
5.0
Customer did not leave a comment.
THOMAS WIMSATT
Rating:
4.0
Customer did not leave a comment.
william staley
Rating:
4.0
You need to clean the blankets before packaging them for the next customer.
SANDY KIMBROUGH
Rating:
5.0
Personnel called in the early afternoon to confirm that I would be there for my storage locker later in the day. I was running a little late so the follow-up was greatly appreciated. Locker was clean and check-in went very smooth.
DAVID WILLENBEROCK
Rating:
4.0
friendly service, good location
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa rumich
Rating:
5.0
Customer did not leave a comment.
ROBERT FETTERS
Rating:
3.0
Customer did not leave a comment.
DANNY POWELL
Rating:
5.0
No complaints
LAWRENCE FONTANA
Rating:
3.0
Customer did not leave a comment.
JOHNNY PRATER
Rating:
5.0
THIS WAS DROPPED IN GRIFFIN, GA. BUT EVERYTHING WAS GREAT !!!!
JEFFREY LITTLE
Rating:
4.0
Customer did not leave a comment.
MICHAEL SNIEGON
Rating:
5.0
Excellent service and was able to answer all my questions.
David Matthews
Rating:
5.0
Customer did not leave a comment.
ANDREA RAY
Rating:
3.0
Customer did not leave a comment.
JUDY FLEMING
Rating:
5.0
Customer did not leave a comment.
TERRY SPRAGUE
Rating:
3.0
I had passed this location for years, I had no idea it was there.
JOHN OHARA
Rating:
5.0
Customer did not leave a comment.
Brian Bazemore
Rating:
1.0
Hope they enjoy my sweatshirt! Keep your belongings close! Paid them cash and they still charged my credit card. $560.00. Took two weeks to get it back. CHECK your invoices closely before you leave. Don't leave anything behind the counter!!!!
RANDY WEST
Rating:
3.0
Paid cash. They also charged my credit card. Over $500.00. Been two weeks and they still have my money.
Randy West
Rating:
5.0
Obtain a backup/safeguard in case of Internet outages. Great experience regardless.
JUSTIN WEST
Rating:
5.0
Very unhappy with your Hickory Flat location--good that I needed a truck ASAP, and the location supplied. I will not be renting with U-Haul again.