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Patrick C
Customer Reviews for Hicks And Hicks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful.
DONNA MThe lady who assisted us was very pleasant and helpful
SEAN OI always rent from hicks
DAVID ONo one was there to help me when I was there to drop off the equipment except for one person sleeping on the property.
GLEN LLet a person rent the car trailer by itself when they have a big truck!
Jesse SAgent was fast and helpful. He went out of his way to get me a truck for that day. Awesome service I’ve used this location 2. Would recommend this location to anyone:)
ALIKE RMy only issue is that it appears I was charged for the dollie. I didn't use your dollie. I had 4 of my own. I've rented from Hicks multiple times and they are always prepared and professional.
BONITA QMY ONLINE EXPERANCE WAS EXCELLENT. THANK YOU.
Eric SGive a dolly plan with truck or boxes… package a deal to make people buy tape and all you supply
JOMAR RInstruct customers that the inside dimensions on uhaul website are not accurate. They are larger than the actual trailer. We used those dimensions and taped out a corner of the room so we would know what we could and could not bring and when we got the actual trailer we have too many boxes and had to throw away a lot of great items that we hadn’t planned on not having.
AMANDA MEasy pickup, nice folks, great return.
JAMES CGreat people, excellent customer service!
ABRAHAM ANothing. Winks and Hicks both easy to communicate with. Good experience in both locations. Melissa Stubbs
Melissa SVery friendly.
David FOur experience was the best. Nothing could be said to improve.
KRISTIN SThe transmission was slipping and the brakes were bad
CRYSTAL HI took a uhaul then I turned it back in 10 minuets and 11 miles because Of changing my mind, but they charged me 66 dollars. That was an awful experience and I will never take uhaul again.
MOHAMMAD KThe service was great. Easy pick up and drop off. Highly recommend.
DONOVAN WThank you 😊
KATY JAlways friendly and helpful!
JOHN MI asked for a 16ft originally at a different location and was made aware 24 hours prior that only a 26ft would be available at a different pick up location, so it cost me more for the truck and more for the mileage that I was not expecting. I received no discount and had to use more miles because the pickup location was further away than I planned for.
BRANDON FBobby was great. Didn't waste any time. Got me going quickly.
LAURENCE BThey got us out ok - almost gave us the wrong trailer, due to someone else having our same last name, but caught the issue right before completing the deal. Very cramped lot, we got blocked in by a 26-footer, but they moved it around for us. Just average, not too bad.
Daniel BBoth times we’ve rented from this location and used after hours/mobile check in we have not been provided the correct lock code to get the keys. This results in losing at least half an hour of rental time.
Stormy CGreat and friendly service. Always reliable and customer oriented.
WILLIAM LIncorrect price quotes and upcharged after u -haul dropped off. Still waiting on refund
ANTWUAN BI want to compliment your car hauler trailer. It had everything we needed. Including ramps, netted rachet straps to strongly secure the front wheels down as well as safety chains to attach underneath. The 1965 GTO fit on the trailer with room to spare. Even unloading was easy, just raised the front jack a little and the car rolled right off.
BRIAN SAll good
TOMMY NAll good .. easy n quick
PAMELA LI really enjoyed my experience especially at the pick up location. It was not only a u haul place, but a store with all kinds of goods. There was even a stuffed bobcat that greeted me.
Jason CAfter a storm there is always trash on the roads. I’ve taken 2 screws out of my tires in the last 3 weeks. Disappointed to find 2 screws lying in their yard
PHILIP OAwesome!!!
Bobby SThe people were very nice and welcoming, the rates were reasonably well and broken down to my understanding. I definitely recommend their services.
Kimberly MMuch improvement could be done other than I had to wait because there were other people checking in at the same time I was and they were in line 1st.
Dan GI had no trouble at all.
Sammy AHicks n Hicks personnel so very nice and very helpful in every way. Ive rented from them several times.
LINDA PDid a truck share rental for overnight pickup. Reserved it almost a month in advance. Multiple times between reserving and picking up the reservation disappeared from app. Called three times to have it put back in app. On day of rental - it was not in app again!! 1 hour on the phone going through entire process for renting. I sat in the parking lot with the truck next to me working to get it all processed. Finally, at the point of retrieving the key and the lock would not open. Had to reschedule movers who were due to arrive at my home the next morning at 7:30. Went to U-Haul to get truck at 9. Was told they would not charge me for previous day?!?! Good. I never had the truck. The owners were angry, biter and blamed everything on U-Haul saying none of the issues were their responsibility. Horrible customer service. Rude, incompetent owners. I’ll never rent here again. I’ll never use U-Haul again.
john wVery easy and fast, excellent service
Thomas HDropped off equipment after hours and used night drop to return keys. Next day before they even opened they had checked in my equipment and closed out my rental reservation.
Steve RExtremely easy rental process.. Friendly and helpful.. Explained everything
Richard PGreat people to deal with!!$
JAMES CAll the service was excellent, thank you
Egdo h