Hicks is always dependable and reliable. Excellent customer service
Beth V
Customer Reviews for Hicks And Hicks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to the young man who assisted us with the trailer. He was so helpful as I was not an expert trailer driver!!! He was amazing. Please thank him.
Robyn OEveryone there was so helpful and kind. I needed to make adjustments to my reservation a couple of times, the help was there in the yard when I hooked up the trailer. Everyone is professional and helpful and I will definitely use them again.
Edwin AI didn't go in. The fellow out front was helpful in returning my auto transport and I returned the truck after hours the next day. No complaints.
Kerwin KEasy fast drop off
Ralph KThe location is exactly what you’d expect. The people were friendly and took care of things quickly and efficiently
James AThere was no wiper fluid in the truck and my windshield was nasty from being on the island. Most everything was good. But I am only 5'4 and having to try to climb up on that truck to clean the windshield was very frustrating
Phelicia SStaff very Professional & Knowledgeable
Eugene MNo comment
Kamran Astaff was very friendly and the young man that hooked up the trailer was very quick and efficient. Took no time at and was very thorough.
STEPHEN CQuick service and very nice employee! There is a cute little shop attached that you can browse while you check out. The employee hooked up the trailer to my truck and was very pleasant overall! Will return for all my moving needs!
Neyva GNo issues with staff, we did after hours drop off so no staff interactions. The overall lot was very unkept, lots of trash by the building and no obvious places for wheel chocks, or even clearly designated parking spots in the center of the lot. Not a big deal for drop off but the trash was a bit off putting, since it make it feel that the location doesn't really care about their work place.
ARTHUR MGreat service. Representative was very polite and made sure the equipment (trailer) was quickly available and correctly installed.
Thomas AThe tow/haul mode was permanently enabled on the truck I had, but didn't seem to cause any issues. Besides that everything was excellent!
Dan SAlways friendly and helpful getting the trailer hooked up. Easy location to get to and it's always my first choice for rental
Angie LThe building is stuffed with old and new stuff. dirty, rather over priced mostly junk.Its very dusty, the people are friendly.
Catherine DAlways great customer service. Awesome folks!
Michael WEverything was great from the beginning to the end talking with Wendy at the front desk made everything even better so for that I would like to say thank you.
Kevin GThere was a wiring issue that led to frequent errors when the left turn signal would not work.
Justin HN/A
manson sWonderful experience and great staff.
Jeff MFriendly, friendly and friendly. Great location for picking-up a Uhaul.
Van WThe whole rental experience was a x excellent!
janice mThe 15' truck that I rented needed the driver door to be adjusted so that it would close properly without slamming it shut every time.
DAVID CYard technician was very friendly and helpful.
Lauren AWe were charged a gas fee when we returned the truck at the same level it was received
Jeannette GThe only place i rent from!!! The best!
Jacob GGreat customer service, friendly staff, convenient location in Galveston.
Foster SEverything was perfect. Location was friendly. The trailer was a little worn, but towed nicely.
CHAD ZThe are nice and welcoming, Genuine kind hearted! Found personal items and let me know I could go back and get them. Good peoples, will be using again!
Carly SFriendly people. Good service.
Mark HEmployee very friendly
CYNTHIA CWas charged for fuel after dropped off. Was told to fill to 3/4 of tank when we picked up in Yukon, ok.
LEONA BMaybe let anyone renting, what to do if going through tolls. That's it..
Doris Khelpful and friendly service.
BARBARA CI’ve recently dropped off my rentals here several times and they make it easy. All personnel are professional and friendly.
GARY ANice folks, very helpful. Locally very good store Uhaul software is not responsive, maybe 20 years ago.It was fine, But. I even have a new fast computer and your site was so slow!!
ADELA TGreat people and great service . No improvement needed.
PAMELA PExcellent Service throughout the entire process. super helpful on making the drop as convenient as possible. Crew member who installed the trailer hitch was super respectful and thorough with the blinker testing sequence and directions to back up to the trailer.
STEPHEN CGood location and friendly/helpful staff. The whole process went smooth and everything went great. I will use this location again.
ROY GAn overall good experience. Friendly, easy, good equipment. So glad to have this available in Galveston
DOUGLAS C