Customer Reviews for Hicks Tire & Muffler LLC
(U-Haul Neighborhood Dealer)

426 reviews

1635 Bonham St   Paris, TX 75460
(3 Blks E Of 19th)

(903) 785-0281

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(903) 785-0281

1635 Bonham St
Paris, TX 75460
(3 Blks E Of 19th)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I thought uhaul trucks were supposed to be full of gas when you pick it up and drop it off. Very hard to gauge if you have put enough in when it starts on half tank. Cost me a lot of unnecessary money at an already hard time. I took an extra 5 gallons of gas in a can and took it up to uhaul and put it in the truck after i saw it needed another quarter tank. Can't see how that comes out to over 40 bucks more. Fill your trucks!!!

TERESA D. 
Rating:
5.0

Customer did not leave a comment.

Marshall D. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

LARISSA B. 
Rating:
5.0

The pickup location in Paris TX was awesome! I've used them for trucks and trailers many, many times over the years. The Hicks family and their staff are incredibly helpful and knowledgeable.

MICHAEL G. 
Rating:
5.0

Great people and leadership at Hicks Tire and Muffler.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALEXANDER C. 
Rating:
4.0

Customer did not leave a comment.

DAVID LYNN S. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

It was a 24/7 reservation. The owner actually helped me he happened to be there when I got there even though they were closed. I never could really get help from calling u-haul. I could never scan my drivers liscence so I could not finish the pick up or drop off process. The people I talked to were no help just kept telling me to do on line i kept telling them I could not. At least owner and his help got me through the day. Now I will probably get double charged. Long story short if it would not have been for owner I would not have been able to get the truck.

Troyal B. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Our experience with uhaul was great I will definitely call on uhaul when I move again they were awesome every time I had to call and talk to someone I never got a customer service operator that ever acted like they hated their job everyone of them always solved the problem I never got off the phone feeling like nothing got solved I was always a satisfied customer so to me there's nothing that you could improve on y'all are already doing the best ! Thank you to all my Uhaul team that was there for me when I needed them . Much Love Jody & Lourie Thoms

Jody T. 
Rating:
5.0

Please have the windows washed, inside and outside.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

JERRETT J. 
Rating:
3.0

Customer did not leave a comment.

jadranko S. 
Rating:
5.0

These guys were great! They unhooked the trailer and did it with a smile! I would recommend them any day!

stacy G. 
Rating:
5.0

No appliance dolly

Adam Z. 
Rating:
5.0

I called the uhaul number to confirm the drop off location, uhaul rep stated that it was confirmed, but when we got there, they had no record of us dropping it there but in another town 45 minutes away. Very unorganized.

WEBB W. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
3.0

This is the second time I've reserved a uhaul online and then called to confirm and been told my reservation wasn't there. Asked other friends and family and they've had the same issue. When you're moving, especially a long distance, you don't want to have to hope the uHaul you need will be there. We needed a 17 foot truck but they only had a 15 and we BARELY got everything in there. What's the point in being able to book online if it doesn't work?

anna D. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

I've lived here all my life and this is the only place I choose to go. Always helpful and friendly. Even if they're busy they acknowledge you so you know and feel seen as a customer. Awesome service.

donna G. 
Rating:
3.0

Supposed to be a 2 day rental at 14.95 per day (online price)and was was charged 30 dollars for one day , plus a protection plan , which i was never asked if I wanted. Made the mistake of not looking at my contract. Then was charged 2 days late fee because I returned it to the same location. Was told I could drop it off at the same location. Called U-Haul and got a smartass representative. Last time for me ! Ended up paying 110 dollars for a small 4x8 trailer for one day. Thank you , you bunch of rip off artists !

Charles D. 
Rating:
5.0

Fast and friendly service and willing to go the extra mile.

Amy B. 
Rating:
5.0

Extremely friendly and helpful

MICHAEL D. 
Rating:
5.0

Quick, easy, and friendly guys. Highly recommend.

JACOB G. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

JAZCELYN DANIELL S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS GRADY F. 
Rating:
5.0

Customer did not leave a comment.

Dinesha P. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

the rubber trim around drivers door was coming off

SILAS G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Complete opposite of Virginia pickup location. Friendly and timely. Was a pleasure.

Kenneth H. 
Rating:
3.0

The rental was to be held on my mother's cc and then was to pay cash when the rental was over and we that but the charge is still on my mom's card. I want it off.

JANA LYNN M. 
Rating:
3.0

The exterior of the truck had not been cleaned. The location is repair shop, it's a poor set up to get in and out quickly - even when everything that can be done in advance is finished. They questioned why I needed the equipment I ordered and only had half the dollies requested.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

Arica P. 
Rating:
5.0

it was all good, at a good price

jesse G. 
Rating:
5.0

Friendly and helpful staff. It doesn't get any better.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Tasha L. 
Rating:
3.0

Customer did not leave a comment.

Cary C. 
Rating:
4.0

Customer did not leave a comment.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Customer did not leave a comment.

Larissa B. 
Rating:
5.0

Great Customer Service over the phone and in person!

Paris I. 
Rating:
4.0

Excellent service and the vehicle got better than exspected gas mileage

Gary C. 
Rating:
4.0

The guys were well organized, attended to details so we were comfortable operating the truck and towing my car behind it. Love the Texans anyway.

judy D. 
Rating:
5.0

Easy to find and easy to use key dropbox

Darlene W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Elsa C. 
Rating:
5.0

Customer did not leave a comment.

Elsa C. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Austin F. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

No improvements noted. The representatives at Hicks Tire and Muffler were very helpful and patient while assisting me with an electrical issue connecting my. Tail lights to the trailer. Their customer service Was awesome.

Bufor G. 
Rating:
4.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

good

Kyhl A. 
Rating:
1.0

I was told if I had it back by monday morning I would be charged for one day! I get there at 730 monday and they tell me something different and charge me two days. That is not right at all!!! I called yesterday and didnt even get a call back about issue!!! Just wow!

JOHN W. 
Rating:
5.0

AAA+++. Recommended.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Customer service support via phone was excellent. Local agent service was execellent.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
4.0

Customer did not leave a comment.

Joshua T. 
Rating:
3.0

I really like the idea of being able to pick up a vehicle at any time. However, I think that communication about what would be needed to complete the pick up would have been more than appreciated. Like having a second form of ID or having two people to call, I would have liked to have known that ahead of time.

Trina C. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

The lady that works there was very curious and kind. I had to extend my rental she took care of everything. It was an awesome transaction. I would recommend them over and over.

Laura T. 
Rating:
5.0

Extremely friendly, fast, and thorough service.

Kathrine M. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Your online checkin process is terrible. We tried 3 phones with location services and share location turned on and still got a can't locate us from online system. Customer service was not helpful either and we waited 15 minutes to even talk to someone. I will not rent from haul again. Horrible experience.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Tiara F. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great service!

Krystal F. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Keri S. 
Rating:
5.0

Customer did not leave a comment.

Shelly H. 
Rating:
4.0

Everything was fine

Lee R. 
Rating:
4.0

Jacks on the 6x12 trailers. I had my own with me.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Kyhl A. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

Noreen F. 
Rating:
5.0

The air conditioner was not working, these trucks should be inspected before next uses

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Eldean F. 
Rating:
5.0

Hicks Tire and Muffler patiently and kindly answered all my questions and helped to make sure that the the rental was available for me to leave at a specific time. As always, customer service is top notch there. Thank you for your help.

Karol M. 
Rating:
5.0

Customer did not leave a comment.

Kari L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
5.0

I'll be using Hicks Muffler again in the near future. Outstanding folks and the equipment is clean and reliable. Thank you!

Bradley G. 
Rating:
3.0

Attendant at desk ignored me upon entering. When I got her attention, and she was checking to make sure everything was complete, she then took another customer and left me hanging. I walked out because I was tired of waiting.

Gay B. 
Rating:
5.0

Customer did not leave a comment.

DEIDRA S. 
Rating:
3.0

Customer did not leave a comment.

misty M. 
Rating:
3.0

Customer did not leave a comment.

Gay B. 
Rating:
5.0

Customer did not leave a comment.

caleb S. 
Rating:
5.0

Customer did not leave a comment.

Whitney B. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
No reviews have been submitted for this location.

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