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Craig J.
Customer Reviews for Hidden Acres Country Cabins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely pleasantly experience at the drop off location. Will drop off there again.
Amory W.Took pics of gas level before and after rental, put gas back to same level, but still charged $41 for gas. Not satisfied with verification process ,feel cheated.
Guy B.My truck was dirty had a lot of dead bugs on the windows had a puddle of water on the floor candy wrapper
Carolyn D.the manager, Joy, was a total JOY. so helpful to me and I watched her with other customers. she is a true asset to your company.
James M.Wonderful customer service, would not go anywhere else have used them several times always great service.
Dorothy R.Yes they went above and beyond and took care of the customer. Great experience
Christopher W.No one was there to receive my drop off during the business hours, I called the office number and the mailbox was full.
franklin O.No improvement needed. Always a wonderful experience from wonderful people
Dorothy R.I rented a car hauler and one of the ratchet tie downs didn't work well, should be replaced.
DAVE A.keep doing the same thing.
Wright C.Had issues completing the online return due to poor cell phone reception in the area. Recommend that they add a Wi-Fi connection just in case cell phone reception is poor since the process can not continue without the pic uploads which kept failing on my phone.
Melvin J.Keep up good work
hayward S.Nothing to improve
Dean C.Very nice person and helpful. Made the experience easy.
Cindy H.Nothing….. everything was perfect
Christian S.Your computer
ANNIE B.Everything was great
Rosa R.Shit is expensive
MACKQUEZ H.Nothing everything was excellent thanks
Hillary C.Thank you very much..
Christopher C.Great experience, wonderful workers, Hidden Acres is the only U-HAUL service I will use and recommend. Great Place
Dorothy R.Nothing excellent customer service. She needs to keep up the good work
Dawn S.Everything was great so don't change anything
Vanessa P.Everything is okay
LEE A.I love Joy friendly personality, she is awesome!
Gloria G.Outside site clean, no staff available for assistant even though they have a drive through window. Closes early.
Louise K.They changed my bank double I got it for one day they took double from me what was quoted. A $19 truck for one day less than 20miles was $100 dollars . I will never use them again.
Annie B.Keep up tge outstanding performance!
Antavious W.The moving company connected to this location not only didn't show up but they took my payment without refund.
Tasha J.The manger was the best
Annie B.I wouldn't change anything the location very friendly and nice
Dorothy A.Friendly and helpful. Convenient to my home.
Dean C.According to what I was told having a full tank of gas and me using the truck and putting 58 miles on it and refueling, it took 19 gallons. That's 3mpg@ , that's bullshit!!! I paid 49dollars to go 58 miles? Ridiculous.
joe V.Perfect, ready to do it again.
Michael D.Fantastic people to deal with. Faculty was clean, nice, and friendly. A+++
William A.Joy was a pleasure and helped us out a lot. I would definitely go back to her for my next rental.
Amy S.not a thing . the lady was exellent, and very nice
William J.I haven't received my $100 deposit and its been 2 weeks when I was told I would receive it in the mail in 7 days. I took the truck back on time full of fuel as asked. Why couldn't I get my money?
Michael F.Everything was good
Dorothy A.Great service. Above and beyond. Excellent customer service. N. Wayne Fulmer.
Wayne F.Nothing. Honest and friendly service.
michael A.Mrs Polatty is the most wonderful U-haul associate! Great service.
Melissa M.Keep doing what you do best, I was very pleased. Thanks
LISA M.Great service. We will definitely pass the good word around about this company location and service. Thank you Uhaul.
William P.Charge me for an extra day when I had actually been allotted 2 AND I brought it back after only 1 day, plus s she tried to say that I have went over my mileage when I had been allotted 115 miles, but we only used 90. After contacting her she finally got me the credit of $42.80 that they had already charged me in addition to my original agreement. I am very unpleased with this location and don't think that I will EVER used uhaul again because of the experience with her!!! Amy Norris 803-261-3650
amy N.The agent assured me this was a 15 ft. van! It's 15 ft. only counting the area over the cab! I could not pick up the material I had ordered and had to accept a different size, causing me many problems! Lesson learned!! Don't trust anyone else if the info they are giving you is critical!!!
Mike J.