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CLARENCE A
Customer Reviews for Hidden Acres Country Cabins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were not available when I dropped off.
GLENN RNothing
HAZEL WTruck drove very well and handled our hauling needs. The call to set up the pickup by Joy was appreciated and everything was ready.
DANA BWasn’t in my area of choice and still got charged the miles for a 45 minute destination instead of U-Haul cross-loading equipment to the destination of the customers need. The battery died within 3 hours of me loading the U-Haul. The maintenance records of each rental should be available for customers to see when oil and ROUTINE maintenance is completed for the safety of the customer.
COREY SAll good no suggestions
DAVID HTo improve keep the same friendly service.
MYRON CWhen I read the location to pick up the U-Haul trailer, nobody was there. Upon communicating with you all representative person that worked at this location eventually showed up about an hour later, which sent me back because I was on a time crunch, however when she did show up, she was very polite and apologized And I did get the $50 U-Haul Guarantee credited to my bank account.
STACY KGreat uhaul dealership. Great people to deal with.
MYRON CThe friendliest people that you can ever deal with. They were in touch with us to make sure all was good. Service was excellent! Thank you.
Lorin RVery friendly people
DAVID CVery pleased.
William SThank you guys so much!!!! Very professional
Whitney HGas was on the little line before full but we were charged for not putting gas in but we literally filled it back up before dropping it back off. Take pics of odometer and gas hand before and after
HENRY JHe wouldn’t even come to the store to meet us.
Teresa SA+ ..have nothing to add...perfect and helpful..
Steven SI thought everything was GREAT!! A 10 out of 10. Hard to improve on a perfect 10.
Dale MI was originally supposed to drop the trailer at the Edgefield, SC location. I called the numbers as instructed twice and was told the owner would call me back. They never contacted me to arrange drop-off, nor have the contacted me since, now more than 24 hours after my initial call. I took the trailer to the Trenton, SC location, which was the next closest location to the site of original drop-off.
Raymond NNobody answered the phone or called back. I just dropped the truck off and dropped the key.
Marcus SWe just dropped it off as the lady was in a meeting and we called to see what we had to do.
Barbara LTrailer/wheels and hitch were quite rusted. It’s a bit difficult to navigate the grassy/uneven loading/parking area. BUT- the customer service was great and it was extremely convenient for us. We were pleased there was availability. WE WOULD RENT FROM HERE AGAIN!
Heidi SGreat location, extremely friendly and helpful!!
Nicholas WThe service was great
Elliot PHad to haul belongings from Florida to South Carolina. Uhaul made this a painless part of our journey!
Steven WI recommend this location to all of my friends and family they are the best very helpful always there for us. Go above and beyond In every way
Dorothy RThere was a lock in the cab for the back door. While I was going up the i turned the lock over. There was a note on the lock stating there would be a charge of $10 if not returned to the porch.. This is not acceptable. It is sucker change. this $10 dollars better not show up on my credit card
Morris MThis location is very easy to deal with and everything was just right
Kenneth AKeep up the good work. The lady in Trenton is very kind and I enjoy the service.
Evelyn MEquipment was dirty and dashboard lights and tire pressure lights were on. I called them and they never answered or responded. It also took over an hour to do virtual pick up
JAMIE EEverything was okay
Janice OI put the gas back we're they said and they charged me 18$ I called back we're I checked it in she said she would give me the money back but today I looked and they took it out not good on the return part
Shawn OTrailer wall closest to the hitch was showing wear worse than I had ever seen in a trailer.
Mary PExcellent customer service
Dean CU haul representative was very nice and knowledgeable. Wonderful person and helpful. Thank you.
Tim CHours of operation, for early departure. Opening at nine prevent for early departure.
CALVIN JAbsolutely pleasantly experience at the drop off location. Will drop off there again.
Amory WTook pics of gas level before and after rental, put gas back to same level, but still charged $41 for gas. Not satisfied with verification process ,feel cheated.
Guy BMy truck was dirty had a lot of dead bugs on the windows had a puddle of water on the floor candy wrapper
Carolyn Dthe manager, Joy, was a total JOY. so helpful to me and I watched her with other customers. she is a true asset to your company.
James MWonderful customer service, would not go anywhere else have used them several times always great service.
Dorothy RYes they went above and beyond and took care of the customer. Great experience
Christopher WNo one was there to receive my drop off during the business hours, I called the office number and the mailbox was full.
franklin ONo improvement needed. Always a wonderful experience from wonderful people
Dorothy RI rented a car hauler and one of the ratchet tie downs didn't work well, should be replaced.
DAVE Akeep doing the same thing.
Wright CHad issues completing the online return due to poor cell phone reception in the area. Recommend that they add a Wi-Fi connection just in case cell phone reception is poor since the process can not continue without the pic uploads which kept failing on my phone.
Melvin JKeep up good work
hayward sNothing to improve
Dean CVery nice person and helpful. Made the experience easy.
Cindy HNothing….. everything was perfect
Christian SYour computer
ANNIE BEverything was great
Rosa RShit is expensive
MACKQUEZ HNothing everything was excellent thanks
Hillary CThank you very much..
Christopher CGreat experience, wonderful workers, Hidden Acres is the only U-HAUL service I will use and recommend. Great Place
Dorothy RNothing excellent customer service. She needs to keep up the good work
Dawn SEverything was great so don't change anything
Vanessa PEverything is okay
LEE AI love Joy friendly personality, she is awesome!
Gloria G