Customer Reviews for Higgins Petroleum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Higgins Petroleum

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Courtney B. on

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The people here were very nice but UHAUL is dumb and needs to make it clear that renting for a day doesn’t mean an actual day.

Harold M. on

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BARBARA D. on

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Several pieces of information I got from U-Haul was different than what I learned when I picked up or dropped off (e.g. if I “pay in advance” the 24 hours starts then, parking is not free, there was a $10 charge, the location’s computer could not check me in. However the staff Nate, Justin and Ritchie were each very polite, helpful and courteous and that made a big difference! I felt like they cared about me as a valued customer!

Helen H. on

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The headlight was out on the truck right when I drove off. We had some night driving and that made it hard. The person signing me in was very helpful and saved me money.

Chris C. on

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Atherium B. on

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Clean the truck, clean interior windshield; looked like someone barfed on the window

Kelly H. on

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John G. on

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paul S. on

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MARIANE P. on

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David S. on

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Ariana G. on

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The verification process took almost half an hour. Overall very disappointed with the service.

Paul S. on

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Shawn D. on

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Leonel F. on

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PAULINE K. on

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Turi H. on

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jeff C. on

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Richard B. on

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Dont send them here, the Willamette gas station considers u-haul a secondary business and make anyone trying to get through the rental process wait for anyone buying cigs or gum or whatever.

Christine E. on

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Ken C. on

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Lori S. on

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I was disappointed that U-Haul failed to mention on its website the $10 licensing fee it routinely charges with each rental. When I tallied my costs on the website, it indicated that I'd be charged $102 (U-Haul rental), $14 (insurance), and $5 (environmental fee) for a total of $121. It was unreasonable, I believe, for U-Haul to add an additional, unexpected fee while I was checking out the vehicle from the pick-up location.

Maria M. on

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The owner was very helpful!

Eve F. on

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Mitch gave excellent customer service, but could not make up for the Uhaul website not working. We spent almost half an hour while Mitch tried and eventually succeeded in checking us in and getting us our rental. Since our rental was for only 2 hrs, spending 30 mins of that time waiting for the website to work properly was very frustrating and reflects badly on Uhaul. Only Mitch's determination and knowledge got us the truck we needed and on our way. I commend his expertise and condemn Uhaul's frustrating online process!

pat W. on

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A bit small and not expected but staff was extremely personable and helpful.

Christina N. on

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Be Perfectly clear that the clock starts ticking on the reservation the minute the reservation time occurs. That was not clear to me.

KIM K. on

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Erin L. on

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The online self check in was RIDICULOUS. I had to spend 30 minutes trying to finish it when all of the pictures and the drivers license and the friend contact # could have been done when I made the reservation. Oh, and when you make the reservation, it says NOTHING about needing to bring your passport and a mortgage statement plus having friends that will answer the phone on standby! And the 30 minutes it took was the time I was paying for!! Absolute baloney. I will never ever rent with the self check out system again. The inside of the truck was very dusty and there were tons of dirty streaks on the inside of the windows, so using the windshield wipers did nothing to improve visibility. Only went 18 miles. Had to put in two gallons of gas to get it back up to the quarter tank mark because the truck didn’t come with a full tank of gas. The only attendant at the gas station told me to park two blocks away because his employees needed the parking space. He was the only one there when I came back 2 hours later. It’s frustrating and ridiculous to pay $60 total to use a truck for 18 miles. Never again.

Ashley B. on

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Information at the time of booking regarding whether there is parking onsite available to leave your personal vehicle.

STEPHEN C. on

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Employees were top notch. Got the pick up and drop off taken care of promptly and seamlessly. Took the time to explain the rental/ return and driving the truck details thoroughly. Great folks! First class all the way around.

robin R. on

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Drop off in Port Angeles Washington was not good. Still haven't received a receipt via email as was promised. Waited quite a while as the proprietor was trying to rent something, but kept having to start over in the computer system. He said it kept timing out. Had some similar problems when renting the truck in Eugene.

Joseph W. on

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Gary L. on

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