This was a gas station parking lot, with no visible signage from several directions. I had to make several laps around the block, and only found it because there was another UHaul truck. The app failed to work, so I dropped off my keys and didn't get a call until 3 days later from a representative asking if I dropped off the vehicle and where I put the keys (in the drop box as directed).
Sarah H
Higgins Petroleum
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97401
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Customer Reviews
- 4.0 Average Customer Rating
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The young man that helped me seemed to be the only person working at the Higgins Petro station and he was indeed very courteous and efficient. I guess having traveled to Eugene with a rental car, where it is provided with a full tank of gas and then returned the same. It would have been more convenient if the same procedure applied at UHaul truck rental locations. I got one with 3/16 of a tank and needed to return it with at least that much. That is more difficult to gauge than, get it filled up, and return it filled up. Just saying, as something that would improve the process for the customer, well for me, as the customer next time.
ROBERT FWould have been helpful to start with a full tank of gas rather than just 3/8. Would then have been easier to return the truck, just filling it up rather than having to fill it back to 3/8 tank. Good guy, though, at the pickup spot; very helpful. Windshield wiper was worn, a problem when driving for a day in the rain. Inspecting basic functions, like changing out wipers that are worn, would make the driving experience better.
ANDREW SExcellent and friendly customer service. Neighborhood location near my house. First time trying it and I will be back. No improvements needed.
WILLIAM AEverything went like clockwork. Perfect. I and out in 5 minutes, both ways.
EDWARD B