The digital sign in took me about a half an hour from arrival to driving away with the truck, but my rental period was not adjusted to accommodate that. I was most frustrated with the need to give another individual‘s phone number to verify me. I had to give three different phone numbers because each person kept getting added to the account and then the calls didn’t go through. Very frustrating process.
Erika B
Higgins Petroleum
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy drop off and good customer service
Jarom JThe vehicle was found with gas cap off without fuel in the tank, parked so very close to the truck next to it that is was dangerous to remove from the spot to fill with gas! The mirrors do not maintain position during the drive making it very difficult and unsafe on the roadways. We put $20 of gas in the tank which only came to 1/8 tank, notified customer service right away of the issues found at pick up. Customer service said they would apply a $10.50 credit for our trouble and we had to return the truck with at least 1/4 of a tank in order to not be charged the fuel fee of an additional $30! While this location is great and the station attendant (who has nothing to do with UHAUL) was also great UHAUL customer service chat was extremely difficult to deal with and expectations placed on the renter (using 7 miles of service and less than 1 hour of time) were not not realistic or just for this situation
Adeline LI would like to be informed ahead of time if items I requested to rent from U-Haul are not available at the location I'm requesting from. I had requested two utility dollies and a queen sized mattress cover, but it wasn't until I was picking up everything that I learned the two dollies and mattress cover were not available. I was not charged for them, fortunately, but it did mean I had to find another location on the fly that did have those items available right away. Had I known these things were not available at this location, I would not have come here.
Andrew JThe truck was dirty and it smelled badly. The attendant was uninterested and charged me for an item I did not select when I made the reservation.
Sanjay A