Customer Reviews for Higgins Petroleum
(U-Haul Neighborhood Dealer)

932 reviews

1796 Willamette   Eugene, OR 97401
(Right on the corner of 18th and Willamette)

(541) 255-2014

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11:30 am - 3:30 pm

Services at this Location:

Contact Us

(541) 255-2014

1796 Willamette
Eugene, OR 97401
(Right on the corner of 18th and Willamette)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11:30 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

JEANETTE J 
Rating:
4.0

My only problem was that they did not report that I had returned the truck on the day that it was returned. After I called UHaul national number and then the local business, we were able to resolve this. In the end, the rep at Higgins Petroleum was very nice and took care to get the return information into UHaul on time. Everything worked out fine.

THOMAS M 
Rating:
4.0

It would be better if there were on-site parking for my personal vehicle while I'm renting.

Keith H 
Rating:
5.0

assistant was friendly and helpful

SUSAN C 
Rating:
4.0

Customer did not leave a comment.

Linda Z 
Rating:
3.0

Customer did not leave a comment.

AMY Y 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL W 
Rating:
1.0

This was a gas station parking lot, with no visible signage from several directions. I had to make several laps around the block, and only found it because there was another UHaul truck. The app failed to work, so I dropped off my keys and didn't get a call until 3 days later from a representative asking if I dropped off the vehicle and where I put the keys (in the drop box as directed).

Sarah H 
Rating:
5.0

The young man that helped me seemed to be the only person working at the Higgins Petro station and he was indeed very courteous and efficient. I guess having traveled to Eugene with a rental car, where it is provided with a full tank of gas and then returned the same. It would have been more convenient if the same procedure applied at UHaul truck rental locations. I got one with 3/16 of a tank and needed to return it with at least that much. That is more difficult to gauge than, get it filled up, and return it filled up. Just saying, as something that would improve the process for the customer, well for me, as the customer next time.

ROBERT F 
Rating:
5.0

Customer did not leave a comment.

MIRIAM R 
Rating:
4.0

Customer did not leave a comment.

ROLLAND G 
Rating:
4.0

Customer did not leave a comment.

CRAIG W 
Rating:
4.0

Would have been helpful to start with a full tank of gas rather than just 3/8. Would then have been easier to return the truck, just filling it up rather than having to fill it back to 3/8 tank. Good guy, though, at the pickup spot; very helpful. Windshield wiper was worn, a problem when driving for a day in the rain. Inspecting basic functions, like changing out wipers that are worn, would make the driving experience better.

ANDREW S 
Rating:
5.0

Excellent and friendly customer service. Neighborhood location near my house. First time trying it and I will be back. No improvements needed.

WILLIAM A 
Rating:
5.0

Everything went like clockwork. Perfect. I and out in 5 minutes, both ways.

EDWARD B 
Rating:
2.0

When I arrived 15 min before my appointment, the rep was working on their personal vehicle in their fueling bay. I told them I had a uhaul rental scheduled in 15 min and I was told they didn't have the truck I reserved. They couldn't provide information to explain why. I called uhaul customer service at that time and was told to direct Higgins petroleum to give me a different truck. I had been there for 30+ min at that time. Higgins petroleum then refused to move forward with the rental, unless I downloaded and used the app to check in/secure the vehicle. I had scheduled the rental (pick-up and drop-off location 1 week ahead of time) to ensure a smooth process. Higgins petroleum then refused to select the drop-off location I had set up during my initial scheduling, which was nearest to my new apartment in Portland. When I asked them for the address of the new drop-off location that they just selected, the guy said "sorry, I'm past that screen...I can't give you the address." I accepted the situation because I had little choice, since I was moving that day, as I had planned long before. Higgins petroleum were very rude, unhelpful, and did not care whether I rented the uhaul through them or not.

Zachary S 
Rating:
3.0

Customer did not leave a comment.

DAVINDERJIT S 
Rating:
5.0

It was a stressless, professional, and wonderfully human experience from start to finish !

SUSAN B 
Rating:
5.0

Customer did not leave a comment.

ALAN C 
Rating:
3.0

The U-haul rental experience was very good except the location I rented from is also a gas station. Upon returning the truck, I used them to refuel the tank. I explicitly told the person $5 (to match the small amount of fuel that I had actually used). He didn't set the pump correctly and wasn't paying attention. That resulted in a charge of $23.33 instead. I spoke with another staff person and he told me that the only way they could reimburse me was for me to wait while they a manager to come and drain that amount of fuel from the tank. I was not willing to wait the half hour or more that would take. The end result was that I spent ~$20 extra due to a mistake by the gas attendant. Please note both employees had appropriate behavior after the mistake. Please put a procedure in place to resolve such situations. A customer should be able to receive a prompt refund when such mistakes occur.

JOHN H 
Rating:
3.0

There was no on-site parking, requiring me to either ask a friend to drive my car home or bike to the location. I was also unsure where to park the truck when I returned it.

KECEN Z 
Rating:
2.0

Customer did not leave a comment.

Isabella B 
Rating:
5.0

The man that worked there just happened to be there when I was dropping off the truck. He spent the time to help me, he was professional, helpful and very nice. Thank you.

CYNTHIA K 
Rating:
1.0

Dirty facilities. Unable to check me in at counter. Employees were kind and helpful

Melanie J 
Rating:
4.0

Customer did not leave a comment.

Tracie M 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S 
Rating:
5.0

Very convenient and the clerk was knowledgeable and very nice :)

MONIKA K 
Rating:
4.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Hi, I got earlier and the store manager helped me to checkout even though I selected mobile checkout. I am very grateful for his kindness for a parent that only wanted to help her college child move out. Thank you!

MARTHA V 
Rating:
5.0

Such a convenient location. Glad we found it.

JEREMIAH E 
Rating:
5.0

Very helpful staff. Thanks.

Douglas P 
Rating:
5.0

Justin was a polite, personable, patient and calm service facilitator. He courteously, confidently, and competently facilitated a smooth truck pick up. Nate was friendly , helpful, and courteous for the drop off assistance.

Maria L 
Rating:
5.0

Highly recommend

Deborah T 
Rating:
5.0

Great location - nice people easy to deal with coming and going....thanks

Ellen J 
Rating:
5.0

Customer did not leave a comment.

Sharon W 
Rating:
5.0

So convenient! Thanks!

Kristin C 
Rating:
5.0

Customer did not leave a comment.

Martin c 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
5.0

Customer did not leave a comment.

Remi S 
Rating:
3.0

No parking available.

Erik Y 
Rating:
4.0

Customer did not leave a comment.

Iris C 
Rating:
5.0

Customer did not leave a comment.

Heather M 
Rating:
5.0

Customer did not leave a comment.

Tracy J 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
4.0

The truck was dirty on the outside and the engine light was on .

TRACY S 
Rating:
5.0

Nothing to add. All was great. Very friendly and easy.

Glen F 
Rating:
4.0

Customer did not leave a comment.

stephen L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R 
Rating:
5.0

Great People Great service Fast and Efficient Highly Recommended

mark i 
Rating:
3.0

The location was fine. The vehicle had a check engine light on. The mobile check in process was TERRIBLE and SOOOO FRUSTRATING. The app was buggy and would not pick up my location, even though permissions were on. I then went through the website and still had to try a couple of times. What if it hadn't worked? There was no alternative given? Then there was the review process, including calling someone I know. Why could that not have been done when I first submitted that info days ago during the reservations process?? It took me over 25 minutes to get into the vehicle! Terrible start to the day.

Kimberly E 
Rating:
5.0

Customer did not leave a comment.

Zoe S 
Rating:
3.0

Took me an hour to sign in to U-Haul, it kept sending me back to the start of the process online. I was charged an extra $30, I signed up for the drop off that was in Corvallis rather than Lebanon for the option of paying $90 instead of $120, I was still charged $120 even though I dropped it off at that location, and was charged the $23 for gas as well, which I expected, but I should have been charged $30 less.

Ariana D 
Rating:
4.0

Customer did not leave a comment.

Simon t 
Rating:
5.0

It’s a reliable place and the guy is so patient and helpful

Lucas m 
Rating:
5.0

Customer did not leave a comment.

Charlene V 
Rating:
5.0

Customer did not leave a comment.

Jose E 
Rating:
5.0

Good staff at all locations

Chuck B 
Rating:
5.0

Customer did not leave a comment.

J. C 
Rating:
5.0

These guys are efficient and friendly. Smooth pick up and return.

JON J 
Rating:
5.0

It is a very convenient location and the person working was nice and helpful.

Todd M 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H 
Rating:
1.0

Non helpful staff. Non informative on what is going on. Told me I had to call special number, wouldn't access the number for me. Customer service with uhaul was exceptional although. Staff at Higgins not helpful, facility on the inside is very dirty with counter behind register filled w so much trash dirty rags papers ect, very icky in appearance. Should do a drop in surprise inspection.

Shana M 
Rating:
5.0

Customer did not leave a comment.

Sarah V 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
4.0

My experience was supposed to be just using the mobile phone. That experience was awful. I was moving my son from out of state and needed to picku up a U-Haul truck to get his stuff from storage and move it to his new appt. In order to get validated it needed my passport which I wasn’t alerted to. This could have been done when I made the reservation rather than when I picked up the truck. Then, we needed to have 3 people that could be called. It would have been helpful to do this in advance. On moving day, things are frenetic and this did not help and could have been avoided. I ended up just going through the U-Haul person on-site.

Jeff M 
Rating:
5.0

Fast and friendly service both checkout and return.

LISA L 
Rating:
4.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Super helpful from start to finish.

Micheal R 
Rating:
5.0

Customer did not leave a comment.

Derek E 
Rating:
4.0

Customer did not leave a comment.

MaryCatherine W 
Rating:
1.0

Read my previous rating. Uhaul is a rip off. Cost me twice as much as I was quoted. These guys charged me an extra 15 dollars for no reason. And the app is a piece of shit don't use it till they redo it. All in all I feel like I have been ripped off. I have nothing good to say about uhaul.

Cory D 
Rating:
4.0

Again the drop off was very convenient very close to home and staff was helpful efficient quick and answered all questions. Overall it was a great experience simple and appreciate it

maura h 
Rating:
4.0

Pretty easy to get in and out. The app didn’t function well when returning the vehicle, though. It ended the session when trying to take photos to verify the condition upon return, and then wouldn’t let me back in to add pics.

Jim G 
Rating:
5.0

Uhaul's hidden fees are ridiculous and predatory - I will never use you again and will recommend to friends to just utilize moving services for 10% more cost and 100% less headache

Chelsey M 
Rating:
4.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Jeanette F 
Rating:
4.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

The people who helped us went out of their way to be extremely helpful and friendly.

Art H 
Rating:
1.0

The first issue was with the 24/7 service. It required two contacts after I submitted my license. It took about 20 minutes to get it approved. The second issue is I received a warning after Galway to my destination that the gas tank cap was loose. When I looked at the warning I realized the gas tank was on empty. It appeared someone has siphoned the gas. I had to call roadside assistance to come and fill the gas tank. The roadside assistance took over an hour to show up. Someone called me from HP Petroleum and said this happens all the time at this location and they were sorry they didn’t check the gas tank before I drove off. Luckily I made it to the first destination but this made our day super stressful.

Mark T 
Rating:
2.0

Customer did not leave a comment.

Kenneth B 
Rating:
1.0

Took an hour to get the truck. Was put in the wrong truck and called en route and asked to return later. Was charged for Fuel the replacement truck did not have. Was charged for equipment (dolly) that was not provided.

David F 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

You can drop off the truck here but no customer service is available. You need to self-return the truck using the app. No return and refund service, either.

Rika I 
Rating:
2.0

Not very friendly. When I first got to the location there was a guy sitting down. I pulled up and asked him where I should park to return. He ignored me. I got out of the truck and he got up and walked away. There was another guy that just said leave it and we will take care of it. Like he just wanted me to drop it and leave and not have to bother with me. Not a friendly experience.

Carie D 
Rating:
4.0

Make it clear to customers as to how long they can leave their car in the parking lot

Doug H 
Rating:
2.0

I know that the location was short staffed, and the guys was trying to handle it all, but I had to fight charges the entire time. I took a picture of the gas gauge before I left in the parking lot. I drove around 7 miles in town, put gas in the car to bring it back to a 1/4 tank, and then was told by the employee that the computer said it needed to be 3/8 tank and I should just go put more gas in. He was trying to charge me $25 extra for not putting enough gas in the vehicle. Luckily I had the time stamped picture. I won’t be renting from this location again. I rent trucks about once a month. The location in Glenwood, OR is excellent.

Meredith B 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
1.0

We were physically at the location and talked to a worker He said we had to check back in the U-Haul online only even though we were there at the location then the phone would not take pics so it didn’t work right It was an ordeal so we put in box and left truck there

Scott R 
Rating:
5.0

Customer did not leave a comment.

Bryan R 
Rating:
2.0

Had to sweep out the back, was full of leaves and dirt. You charge me $25 if I leave it dirty but you don't pay me if I have to clean it.

Lucas S 
Rating:
1.0

The mobile check in process was incredibly frustrating. I had filled in all of the information that should have been needed prior to arriving. I then had it enter a bunch of it again, including bizarre things like 3 different phone numbers, and was constantly sent back the beginning. I finally gave up and just went into the gas station, and had to do it all again! Every single step of the process was inefficient, and I ended up running extremely late because I didn't factor pick up taking 45+ minutes!

Krystal E 
Rating:
5.0

Customer did not leave a comment.

Sophia C 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Excellent customer service!! Esp considering the fact that the truck in rented had a hole drilled into the gas tank/ & i just so happened to swap it out when only one person was on shift + I was on a time crunch + every pump at the station was full & customers wanted to purchase items at the store!

Ashley Z 
Rating:
4.0

Have actual people available. Online processing leaves ALOT to be desired from my point of view.

Brad Y 
Rating:
4.0

Customer did not leave a comment.

Martin D 
Rating:
5.0

Customer did not leave a comment.

Mary N 
Rating:
4.0

Customer did not leave a comment.

Mike K 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top