Customer Reviews for Higgins Petroleum
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great People Great service Fast and Efficient Highly Recommended

Rating:

3.0

The location was fine. The vehicle had a check engine light on. The mobile check in process was TERRIBLE and SOOOO FRUSTRATING. The app was buggy and would not pick up my location, even though permissions were on. I then went through the website and still had to try a couple of times. What if it hadn't worked? There was no alternative given? Then there was the review process, including calling someone I know. Why could that not have been done when I first submitted that info days ago during the reservations process?? It took me over 25 minutes to get into the vehicle! Terrible start to the day.

Rating:

3.0

Took me an hour to sign in to U-Haul, it kept sending me back to the start of the process online. I was charged an extra $30, I signed up for the drop off that was in Corvallis rather than Lebanon for the option of paying $90 instead of $120, I was still charged $120 even though I dropped it off at that location, and was charged the $23 for gas as well, which I expected, but I should have been charged $30 less.

Rating:

5.0

It’s a reliable place and the guy is so patient and helpful

Rating:

5.0

Good staff at all locations

Rating:

5.0

These guys are efficient and friendly. Smooth pick up and return.

Rating:

5.0

It is a very convenient location and the person working was nice and helpful.

Rating:

1.0

Non helpful staff. Non informative on what is going on. Told me I had to call special number, wouldn't access the number for me. Customer service with uhaul was exceptional although. Staff at Higgins not helpful, facility on the inside is very dirty with counter behind register filled w so much trash dirty rags papers ect, very icky in appearance. Should do a drop in surprise inspection.

Rating:

4.0

My experience was supposed to be just using the mobile phone. That experience was awful. I was moving my son from out of state and needed to picku up a U-Haul truck to get his stuff from storage and move it to his new appt. In order to get validated it needed my passport which I wasn’t alerted to. This could have been done when I made the reservation rather than when I picked up the truck. Then, we needed to have 3 people that could be called. It would have been helpful to do this in advance. On moving day, things are frenetic and this did not help and could have been avoided. I ended up just going through the U-Haul person on-site.

Rating:

5.0

Fast and friendly service both checkout and return.

Rating:

5.0

Super helpful from start to finish.

Rating:

1.0

Read my previous rating. Uhaul is a rip off. Cost me twice as much as I was quoted. These guys charged me an extra 15 dollars for no reason. And the app is a piece of shit don't use it till they redo it. All in all I feel like I have been ripped off. I have nothing good to say about uhaul.

Rating:

4.0

Again the drop off was very convenient very close to home and staff was helpful efficient quick and answered all questions. Overall it was a great experience simple and appreciate it

Rating:

4.0

Pretty easy to get in and out. The app didn’t function well when returning the vehicle, though. It ended the session when trying to take photos to verify the condition upon return, and then wouldn’t let me back in to add pics.

Rating:

5.0

Uhaul's hidden fees are ridiculous and predatory - I will never use you again and will recommend to friends to just utilize moving services for 10% more cost and 100% less headache

Rating:

5.0

The people who helped us went out of their way to be extremely helpful and friendly.

Rating:

1.0

The first issue was with the 24/7 service. It required two contacts after I submitted my license. It took about 20 minutes to get it approved. The second issue is I received a warning after Galway to my destination that the gas tank cap was loose. When I looked at the warning I realized the gas tank was on empty. It appeared someone has siphoned the gas. I had to call roadside assistance to come and fill the gas tank. The roadside assistance took over an hour to show up. Someone called me from HP Petroleum and said this happens all the time at this location and they were sorry they didn’t check the gas tank before I drove off. Luckily I made it to the first destination but this made our day super stressful.

Rating:

1.0

Took an hour to get the truck. Was put in the wrong truck and called en route and asked to return later. Was charged for Fuel the replacement truck did not have. Was charged for equipment (dolly) that was not provided.

Rating:

3.0

You can drop off the truck here but no customer service is available. You need to self-return the truck using the app. No return and refund service, either.

Rating:

2.0

Not very friendly. When I first got to the location there was a guy sitting down. I pulled up and asked him where I should park to return. He ignored me. I got out of the truck and he got up and walked away. There was another guy that just said leave it and we will take care of it. Like he just wanted me to drop it and leave and not have to bother with me. Not a friendly experience.

Rating:

4.0

Make it clear to customers as to how long they can leave their car in the parking lot

Rating:

2.0

I know that the location was short staffed, and the guys was trying to handle it all, but I had to fight charges the entire time. I took a picture of the gas gauge before I left in the parking lot. I drove around 7 miles in town, put gas in the car to bring it back to a 1/4 tank, and then was told by the employee that the computer said it needed to be 3/8 tank and I should just go put more gas in. He was trying to charge me $25 extra for not putting enough gas in the vehicle. Luckily I had the time stamped picture. I won’t be renting from this location again. I rent trucks about once a month. The location in Glenwood, OR is excellent.

Rating:

1.0

We were physically at the location and talked to a worker He said we had to check back in the U-Haul online only even though we were there at the location then the phone would not take pics so it didn’t work right It was an ordeal so we put in box and left truck there

Rating:

2.0

Had to sweep out the back, was full of leaves and dirt. You charge me $25 if I leave it dirty but you don't pay me if I have to clean it.

Rating:

1.0

The mobile check in process was incredibly frustrating. I had filled in all of the information that should have been needed prior to arriving. I then had it enter a bunch of it again, including bizarre things like 3 different phone numbers, and was constantly sent back the beginning. I finally gave up and just went into the gas station, and had to do it all again! Every single step of the process was inefficient, and I ended up running extremely late because I didn't factor pick up taking 45+ minutes!

Rating:

5.0

Excellent customer service!! Esp considering the fact that the truck in rented had a hole drilled into the gas tank/ & i just so happened to swap it out when only one person was on shift + I was on a time crunch + every pump at the station was full & customers wanted to purchase items at the store!

Rating:

4.0

Have actual people available. Online processing leaves ALOT to be desired from my point of view.

Rating:

4.0

The location was very convenient for our purposes and they were friendly. Unfortunately, although I asked for in person service, I was switched last minute to automated because they did not have a Uhaul rep at this site when we arrived to pick up the truck. The app didn't work and we had to call the 800 # 3 times before we finally were able to check out the truck and the people there, while friendly, could do nothing to help up. The pick up process took nearly an hour. When we came to drop it back off a Uhaul rep was there and it went very fast and smooth. Automated service doesn't make it easier for the consumer - it just helps the company save a buck!

Rating:

1.0

They charged me for furniture rugs even though they auto added to my order. We didnt use them. Completely still packaged because no was there when i got the uhaul we held them. and still had to pAy 20$ What should of been 89$ was 145$ also due to charging me gas after i filled the tank! Horrible small location!

Rating:

5.0

Easy pick up and return

Rating:

5.0

Maybe train all workers the checkout process.

Rating:

4.0

Directions about where on truck to find truck number not clear to me. Had to walk all around truck to find it. That said, I'm not that smart.

Rating:

5.0

Drop off was easy and all done through the U-Haul website. It would have been nice to speak with U-Haul personnel to make sure we were doing the process right, but it was okay as a 100% electronic check-in.

Rating:

2.0

My complaint is with the online check-in. The process is not at all user-friendly. It took over an hour to get the truck. I had to call customer support. There was nobody at this location that could help with the process. The inside of the truck was clean enough, but the windshield was covered in bugs. Also, the pick-up location was changed. I was told that I was sent an email about the change. I looked through all my emails and didn’t see it. I received an email, 8 hours later (already in the road after packing) advising me of the location change.

Rating:

5.0

The manager at higgens was great

Rating:

4.0

Have a designated area to park U-Haul vehicles.

Rating:

2.0

The self checkout was the most inconvenient customer experience ever. Firstly the app didn’t even work. It wouldn’t allow me to log in when I repeatedly hit the sign in button so I had to resort to my web browser. Then setting up 2 additional contacts!? That was ridiculous. Now I’ve got to make last minute phone calls to people & tell them U-Haul needs to call them for some unnecessary reason just so I can get the keys to the truck I reserved. What was the purpose of that? Why can’t I just show my ID to an employee, get the keys & be on my way? My reservation was for 1:30pm & I didn’t leave with the keys until about 2pm by the time I finished jumping through all those ridiculous hoops. Then when I went to return the truck there was nowhere to park it. I had to wait around another 20 minutes just to get the thing parked & take a picture of it parked so I could once again be on my way. Never had a problem with U-Haul prior to this new self checkout experience.

Rating:

1.0

The uhaul app and website are terrible, its a frustrating waste of time and online reviews show me my experience was typical. The fact this app is pushed so aggressively, even when clearly known to be unreliable, shows a total disregard for customers. I will use a different vendor in the future.

Rating:

3.0

Be honest about the amount of gas in the truck upon pickup

Rating:

2.0

Not enough parking for drop off/pick up of another vehicle. It would be nice if “self-serve” was told beforehand. Employees weren’t rude but weren’t the friendliest either.

Rating:

3.0

The morning staff was knowledgable and helped me adjust my rental. But, U-Haul, was charging me for one way when I need in town, and there was no way to define that on my online reservation. The truck was covered in bird poop and I'm also supposed to be waiting for a refund from what I originally paid but still have not heard anything or even got a receipt because when I turned my vehicle in the person assisting me didn't have the technology to complete my check-in. Therefore I didn't get any receipt or even a call to confirm they completed all the return on their end.

Rating:

3.0

I ordered the hand truck, it was not there.

Rating:

2.0

Make sure there’s no key confusion and that the trucks are actually somewhat clean (even just swept)

Rating:

4.0

Instructions are somewhat clear. So yeah... With a little bit of work it could be smoother but I cannot give any suggestions. Good job overall!!

Rating:

3.0

Employee training

Rating:

5.0

Excellent customer service, very helpful.

Rating:

2.0

This was the worst experience ever. It took over an hour to pick up at this location. Everything is supposed to be done through the app/website. Every time we were promoted through, UHaul would direct us to get assistance from the facility which is a gas station attendant who isn’t allowed to do anything but hand the keys over once everything is confirmed through UHaul. After spending an hour on the phone, someone finally manually dispatched the truck. It was the wrong truck, with significantly more mileage which they then tried to charge us for ever after having submitted emails because the app/website doesn’t work! Worst experience ever.

Rating:

5.0

Handy to be able to top off the tank at the drop off point. Employees are professional and polite.

Rating:

3.0

The appliance dolly was not in the truck. I only ordered an appliance dolly. When I received the bill, I was charged for moving blankets and a standard dolly that were NOT IN THE TRUCK OR ON MY ORDER.

Rating:

5.0

Have human beings check people in. The online services suck. I miss people and customer service. I feel like I'm on my own and it always takes way more Time than necessary for a simple rental. It's not the location's fault but U-Haul's online services. I kiss people!!!!!

Rating:

1.0

The guy who actually helped me get the U-Haul was great, but your phone guy was absolutely aweful. Straight up lied to me about the price and I will be getting in further contact with you guys. Your service is horrible, and your people are poorly trained.

Rating:

4.0

As this was my first experience with the automated version, I found it a tad confusing but I am sure that was just first timers syndrome.

Rating:

5.0

Very helpful friendly staff who helped me navigate the sub par U-Haul app.

Rating:

1.0

The truck was dirty the key was not in the said spot the missing equipment. This was literally the worst experience ever. Had to call multiple times to get the truck it took an hour to finally get the truck. Will not use this again

Rating:

1.0

Honesty and greed. This location first told my dad prices are based on how long you use equipment. But when we returned it after only needing it for roughly about 30-40mins they still charged the entire 3-4hrs we initially thought we needed! Just money hungry and it’s sad!

Rating:

2.0

The online check in was frustrating and it took a call to customer service and 10 minutes of hold time. I was at the location for 40 minutes before getting my key code. Reservation pickup was 1:30pm I left the location at 2:10.