Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)

400 reviews

1402 E 2nd St   Winslow, AZ 86047

(928) 289-3744

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 289-3744

1402 E 2nd St
Winslow, AZ 86047

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff were sometimes hard to locate.

roy j 
Rating:
5.0

Customer did not leave a comment.

Nathan A 
Rating:
5.0

Customer did not leave a comment.

TRUDY C 
Rating:
2.0

Customer did not leave a comment.

Daisy C 
Rating:
5.0

Great service and no problem whatsoever

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

sarah m 
Rating:
5.0

He was amazing and friendly and extremely helpful!

Spencer T 
Rating:
3.0

Customer did not leave a comment.

KATHALENA D 
Rating:
1.0

I went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.

Sarah H 
Rating:
2.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

Customer did not leave a comment.

Jodi G 
Rating:
5.0

Don't change a thing.

James H 
Rating:
5.0

High Chaparral Uhaul Gets All My Business Great People

lindell p 
Rating:
5.0

the Uhall guy was great. check out and check in easily. everything went smoothly

PAUL R 
Rating:
5.0

Down to earth folks.

Rudy A 
Rating:
5.0

Awsome

jaime d 
Rating:
4.0

Waive the convertible soft top trailer tow restriction for vehicles such as Jeep Gladiators that have other structural bracing

Jason M 
Rating:
5.0

Dave Prine is awesome and very helpful, answered all our questions. Very professional. We will refer our friends. Myrtle Gorisek

myrtle g 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Very helpful folks on site.

Marc R 
Rating:
5.0

The Lady was so nice and helpful

Michelle P 
Rating:
5.0

Customer did not leave a comment.

Chad G 
Rating:
5.0

Perfect customer service. They know what they are doing and are very helpful.

Gloria H 
Rating:
4.0

They get the job done!

James H 
Rating:
4.0

Customer did not leave a comment.

David Z 
Rating:
5.0

Customer did not leave a comment.

david p 
Rating:
5.0

The service was excellent , the owner Dave was very helpful with all my needs on renting the car dolly .

Jake R 
Rating:
5.0

Fantastic people always willing to help

lindell p 
Rating:
5.0

Customer did not leave a comment.

Deborah C 
Rating:
5.0

This is the place to go if you need a u-Haul great people

JOHN B 
Rating:
3.0

Customer did not leave a comment.

John B 
Rating:
5.0

always a great place to rent from.

janet s 
Rating:
5.0

Very good customer service! Very friendly!

DEBRA S 
Rating:
5.0

Customer did not leave a comment.

Michelle P 
Rating:
3.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

Denis L 
Rating:
2.0

The uhaul guy hit my with his cigarette ash and there were enormous amount of flys in the building.

Frank C 
Rating:
5.0

Customer did not leave a comment.

Anne F 
Rating:
5.0

Customer did not leave a comment.

michael f 
Rating:
5.0

Customer did not leave a comment.

Johnny S 
Rating:
4.0

Nothing to improve...they were friendly andnvery helpful

Rickey H 
Rating:
5.0

Rented from here quite a few times, always a good experience

Michelle P 
Rating:
5.0

Very helpful on the phone!

Michelle P 
Rating:
3.0

I will probably never use U-Haul again.

Ronald K 
Rating:
3.0

Customer did not leave a comment.

Rhonda R 
Rating:
5.0

Very friendly and helpful

Michelle P 
Rating:
5.0

Customer did not leave a comment.

Michelle P 
Rating:
3.0

There was lots of dirt in the trailer when we picked it up. The door to the building was locked and it took us 5 minutes to get in while they talked inside.

Adam C 
Rating:
5.0

Great experience. David is awesome, friendly and really nice

Michelle P 
Rating:
5.0

These people are fantastic

sharon d 
Rating:
1.0

Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!

Kelly M 
Rating:
5.0

Alot always going on but fantastic place & people.

high c 
Rating:
5.0

Customer did not leave a comment.

Melvin M 
Rating:
2.0

Customer did not leave a comment.

TERRY S 
Rating:
5.0

always a piece of cake

lindell p 
Rating:
5.0

Excellent service and great people. They really care about the customer.

Francis H 
Rating:
5.0

Very friendly and helpful staff.

Linda P 
Rating:
5.0

The employees were helpful, accommodating, and provided for our needs. A very positive experience.

parry s 
Rating:
5.0

Customer did not leave a comment.

Rydell C 
Rating:
5.0

Customer did not leave a comment.

ron l 
Rating:
5.0

Very knowledgeable, very professional, very courteous.

lance f 
Rating:
2.0

Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.

Abdul S 
Rating:
5.0

Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Thank you.

Morgan M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

No need, service was excellent!

Daniel W 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

VELMA L 
Rating:
5.0

David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!

jerry s 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Dave is great, I rent from this location a lot and he is always super helpful.

Michelle P 
Rating:
2.0

Customer did not leave a comment.

Nicholas P 
Rating:
1.0

Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.

WENDY F 
Rating:
5.0

Janet and David were awesome

Michelle P 
Rating:
5.0

Customer did not leave a comment.

PAUL R 
Rating:
5.0

Customer did not leave a comment.

Freddy H 
Rating:
5.0

Great staff. Thank you so much

LEE A 
Rating:
5.0

David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!

laurie l 
Rating:
5.0

Awesome 👌

don s 
Rating:
5.0

this location has excellent customer service

armando m 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY A 
Rating:
5.0

It was all good.

dana c 
Rating:
5.0

Everything worked out well.

brandon w 
Rating:
5.0

None

Katherine K 
Rating:
5.0

Customer did not leave a comment.

sandra g 
Rating:
5.0

Always fast & easy great folks

David p 
Rating:
5.0

Customer did not leave a comment.

Michelle P 
Rating:
3.0

I wasn't the one who drove

RILEY C 
Rating:
1.0

It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.

URSULA B 
Rating:
1.0

The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.

Anna W 
Rating:
5.0

Customer did not leave a comment.

Shannon N 
Rating:
3.0

Customer did not leave a comment.

Karla O 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Than you helping Hauling my stuff and working with me

mabel a 
Rating:
5.0

High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I’d be happy to do business with them again.

MARIE P 
Rating:
5.0

Customer did not leave a comment.

larry o 
Rating:
5.0

Always a friendly staff to assist.

janet s 
Rating:
5.0

Very friendly folks. Nice conversations. Quit time in and out 👍

DEBRA S 
Rating:
5.0

I’ve used this location many times and every time they are awesome!

Michelle P 
Rating:
5.0

Customer did not leave a comment.

Dana H 
No reviews have been submitted for this location.

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