Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!
Kelly M.
Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alot always going on but fantastic place & people.
high C.always a piece of cake
lindell P.Excellent service and great people. They really care about the customer.
Francis H.Very friendly and helpful staff.
Linda P.The employees were helpful, accommodating, and provided for our needs. A very positive experience.
parry S.Very knowledgeable, very professional, very courteous.
lance F.Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.
Abdul S.Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Thank you.
Morgan M.No need, service was excellent!
Daniel W.David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!
jerry S.Dave is great, I rent from this location a lot and he is always super helpful.
Michelle P.Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.
WENDY F.Janet and David were awesome
Michelle P.Great staff. Thank you so much
LEE ANN L.David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!
laurie L.Awesome 👌
don S.this location has excellent customer service
armando M.It was all good.
dana C.Everything worked out well.
brandon W.None
Katherine K.Always fast & easy great folks
David P.I wasn't the one who drove
RILEY C.It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.
URSULA B.The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.
Anna W.Than you helping Hauling my stuff and working with me
mabel A.High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I'd be happy to do business with them again.
MARIE P.Always a friendly staff to assist.
janet S.Very friendly folks. Nice conversations. Quit time in and out 👍
DEBRA S.I've used this location many times and every time they are awesome!
Michelle P.Have more friendly people like the ones at this location, the one in Holbrook, Az. sucks
Delford W.Always a great experience & folks are very helpful
lindell P.These people are Awesome They go above & beyond for there customers.
lindell P.The secretary was only one there and I waited several minutes before leaving and calling the number. He answered and said he would call secretary . If my farmer/husband wasn't along I would have been up a creek. She didn't or couldn't help hook up the trailer. She did great at filling out paperwork.
Beverly M.Fast and easy. The staff was very helpful.
dana C.Always a pleasure to rent from these folks
David P.bettter customer interaction on their part to be more effficiant in their job..
Lyle B.Thank you very much. Great and friendly
Cindy H.Being aware of customers... maybe have a bell or an door bell system..
Joneldia S.Move business from automotive junk yard, better signage. When I arrived on scheduled the operator was out on a service call. Once their personal visitor left, that got there after I arrived, I was taken care of in a reasonable amount of time. First of all I had to travel about 90 miles to Winslow from Show Low there & back just to get the truck. No compensation for the added fuel and over 3 hours of personal time to do so. Poor customer service from the U-Haul Company on that respect.
Robert G.Very helpful
Michael P.This service is sub par. The place is a mess and dump, it looks like a junk yard around there . The people were not helpful or attentive and borderline rude when it was returned. They are the only game in town so people have to go there.
todd R.They had not included any of the equipment I had ordered. I had to go back and get them and they acted like it was my fault for ordering online. Also their office just smelled of smoke as did the cab of my truck.
Karen T.Fantastic people in the office & very easy to rent
lindell P.Just keep up the good work
CHRIS S.It's not very clear where to go for picking up the rental.
Jessica R.We had a misunderstanding but they resolved in the best way for both.
Sylvia M S.Customer service here was excellent. Everyone I dealt with was very respectful, polite and helpful.
MATTHEW G.Very pleasant people to work with! Thank you
LORRAINE VIVIAN C.I rent often & its a pleasure dealing with the staff
david P.Yes, I would recommend the place if it was a necessity which was my situation. Cleanliness needs improvement, but the staff were very nice. Also, the price was super high since I only rented for the day. Picked up at 10:00 AM and dropped off at 4:00 PM. I felt gouged
Scott S.No no and hell no
Paul H.The trailer had a defective hitch, not noticeable until we pulled our car on it and it raised up. Then the fiasco in getting a replacement/ I deserve a huge discount and uhaul needs to fix their corporate policies and clerks
carlton S.Make sure not to charge for an extra day when the trailer was turned in a day early
Jim P.Took too long
Laurie L.Very friendly and helpful people
SHINAR C.Good deal
CHARLES G.They were friendly and helpful
Linda M.Great experience
david P.I'm a repeat customer & always treated well
david P.