Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)

350 reviews

1402 E 2nd St   Winslow, AZ 86047

(928) 289-3744

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 289-3744

1402 E 2nd St
Winslow, AZ 86047

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!

Kelly M. 
Rating:
5.0

Alot always going on but fantastic place & people.

high C. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
2.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

always a piece of cake

lindell P. 
Rating:
5.0

Excellent service and great people. They really care about the customer.

Francis H. 
Rating:
5.0

Very friendly and helpful staff.

Linda P. 
Rating:
5.0

The employees were helpful, accommodating, and provided for our needs. A very positive experience.

parry S. 
Rating:
5.0

Customer did not leave a comment.

Rydell C. 
Rating:
5.0

Customer did not leave a comment.

ron L. 
Rating:
5.0

Very knowledgeable, very professional, very courteous.

lance F. 
Rating:
2.0

Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.

Abdul S. 
Rating:
5.0

Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Thank you.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

No need, service was excellent!

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

VELMA L. 
Rating:
5.0

David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!

jerry S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Dave is great, I rent from this location a lot and he is always super helpful.

Michelle P. 
Rating:
2.0

Customer did not leave a comment.

Nicholas P. 
Rating:
1.0

Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.

WENDY F. 
Rating:
5.0

Janet and David were awesome

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Freddy H. 
Rating:
5.0

Great staff. Thank you so much

LEE ANN L. 
Rating:
5.0

David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!

laurie L. 
Rating:
5.0

Awesome 👌

don S. 
Rating:
5.0

this location has excellent customer service

armando M. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY A H. 
Rating:
5.0

It was all good.

dana C. 
Rating:
5.0

Everything worked out well.

brandon W. 
Rating:
5.0

None

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

sandra G. 
Rating:
5.0

Always fast & easy great folks

David P. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
3.0

I wasn't the one who drove

RILEY C. 
Rating:
1.0

It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.

URSULA B. 
Rating:
1.0

The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.

Anna W. 
Rating:
5.0

Customer did not leave a comment.

Shannon N. 
Rating:
3.0

Customer did not leave a comment.

Karla O. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Than you helping Hauling my stuff and working with me

mabel A. 
Rating:
5.0

High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I'd be happy to do business with them again.

MARIE P. 
Rating:
5.0

Customer did not leave a comment.

larry O. 
Rating:
5.0

Always a friendly staff to assist.

janet S. 
Rating:
5.0

Very friendly folks. Nice conversations. Quit time in and out 👍

DEBRA S. 
Rating:
5.0

I've used this location many times and every time they are awesome!

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
4.0

Have more friendly people like the ones at this location, the one in Holbrook, Az. sucks

Delford W. 
Rating:
5.0

Always a great experience & folks are very helpful

lindell P. 
Rating:
5.0

These people are Awesome They go above & beyond for there customers.

lindell P. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

Darrell L. 
Rating:
4.0

Customer did not leave a comment.

DON M. 
Rating:
1.0

Customer did not leave a comment.

JOE G. 
Rating:
3.0

The secretary was only one there and I waited several minutes before leaving and calling the number. He answered and said he would call secretary . If my farmer/husband wasn't along I would have been up a creek. She didn't or couldn't help hook up the trailer. She did great at filling out paperwork.

Beverly M. 
Rating:
4.0

Customer did not leave a comment.

trucia B. 
Rating:
5.0

Fast and easy. The staff was very helpful.

dana C. 
Rating:
5.0

Always a pleasure to rent from these folks

David P. 
Rating:
1.0

bettter customer interaction on their part to be more effficiant in their job..

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

ALTON W. 
Rating:
5.0

Thank you very much. Great and friendly

Cindy H. 
Rating:
3.0

Being aware of customers... maybe have a bell or an door bell system..

Joneldia S. 
Rating:
1.0

Move business from automotive junk yard, better signage. When I arrived on scheduled the operator was out on a service call. Once their personal visitor left, that got there after I arrived, I was taken care of in a reasonable amount of time. First of all I had to travel about 90 miles to Winslow from Show Low there & back just to get the truck. No compensation for the added fuel and over 3 hours of personal time to do so. Poor customer service from the U-Haul Company on that respect.

Robert G. 
Rating:
4.0

Very helpful

Michael P. 
Rating:
4.0

Customer did not leave a comment.

cindy G. 
Rating:
1.0

This service is sub par. The place is a mess and dump, it looks like a junk yard around there . The people were not helpful or attentive and borderline rude when it was returned. They are the only game in town so people have to go there.

todd R. 
Rating:
1.0

They had not included any of the equipment I had ordered. I had to go back and get them and they acted like it was my fault for ordering online. Also their office just smelled of smoke as did the cab of my truck.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Fantastic people in the office & very easy to rent

lindell P. 
Rating:
5.0

Just keep up the good work

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
4.0

It's not very clear where to go for picking up the rental.

Jessica R. 
Rating:
5.0

We had a misunderstanding but they resolved in the best way for both.

Sylvia M S. 
Rating:
5.0

Customer service here was excellent. Everyone I dealt with was very respectful, polite and helpful.

MATTHEW G. 
Rating:
5.0

Very pleasant people to work with! Thank you

LORRAINE VIVIAN C. 
Rating:
5.0

Customer did not leave a comment.

amber H. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

I rent often & its a pleasure dealing with the staff

david P. 
Rating:
1.0

Yes, I would recommend the place if it was a necessity which was my situation. Cleanliness needs improvement, but the staff were very nice. Also, the price was super high since I only rented for the day. Picked up at 10:00 AM and dropped off at 4:00 PM. I felt gouged

Scott S. 
Rating:
1.0

No no and hell no

Paul H. 
Rating:
4.0

The trailer had a defective hitch, not noticeable until we pulled our car on it and it raised up. Then the fiasco in getting a replacement/ I deserve a huge discount and uhaul needs to fix their corporate policies and clerks

carlton S. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

leon B. 
Rating:
3.0

Make sure not to charge for an extra day when the trailer was turned in a day early

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Shadd R. 
Rating:
2.0

Took too long

Laurie L. 
Rating:
5.0

Very friendly and helpful people

SHINAR C. 
Rating:
5.0

Good deal

CHARLES G. 
Rating:
5.0

They were friendly and helpful

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Shadd R. 
Rating:
5.0

Great experience

david P. 
Rating:
5.0

I'm a repeat customer & always treated well

david P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top