Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)

289 reviews

1402 E 2nd St   Winslow, AZ 86047

(928) 289-3744

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 289-3744

1402 E 2nd St
Winslow, AZ 86047

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

bettter customer interaction on their part to be more effficiant in their job..

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

ALTON W. 
Rating:
5.0

Thank you very much. Great and friendly

Cindy H. 
Rating:
3.0

Being aware of customers... maybe have a bell or an door bell system..

Joneldia S. 
Rating:
1.0

Move business from automotive junk yard, better signage. When I arrived on scheduled the operator was out on a service call. Once their personal visitor left, that got there after I arrived, I was taken care of in a reasonable amount of time. First of all I had to travel about 90 miles to Winslow from Show Low there & back just to get the truck. No compensation for the added fuel and over 3 hours of personal time to do so. Poor customer service from the U-Haul Company on that respect.

Robert G. 
Rating:
4.0

Very helpful

Michael P. 
Rating:
4.0

Customer did not leave a comment.

cindy G. 
Rating:
1.0

This service is sub par. The place is a mess and dump, it looks like a junk yard around there . The people were not helpful or attentive and borderline rude when it was returned. They are the only game in town so people have to go there.

todd R. 
Rating:
1.0

They had not included any of the equipment I had ordered. I had to go back and get them and they acted like it was my fault for ordering online. Also their office just smelled of smoke as did the cab of my truck.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Fantastic people in the office & very easy to rent

lindell P. 
Rating:
5.0

Just keep up the good work

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
4.0

It's not very clear where to go for picking up the rental.

Jessica R. 
Rating:
5.0

We had a misunderstanding but they resolved in the best way for both.

Sylvia M S. 
Rating:
5.0

Customer service here was excellent. Everyone I dealt with was very respectful, polite and helpful.

MATTHEW G. 
Rating:
5.0

Very pleasant people to work with! Thank you

LORRAINE VIVIAN C. 
Rating:
5.0

Customer did not leave a comment.

amber H. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

I rent often & its a pleasure dealing with the staff

david P. 
Rating:
1.0

Yes, I would recommend the place if it was a necessity which was my situation. Cleanliness needs improvement, but the staff were very nice. Also, the price was super high since I only rented for the day. Picked up at 10:00 AM and dropped off at 4:00 PM. I felt gouged

Scott S. 
Rating:
1.0

No no and hell no

Paul H. 
Rating:
4.0

The trailer had a defective hitch, not noticeable until we pulled our car on it and it raised up. Then the fiasco in getting a replacement/ I deserve a huge discount and uhaul needs to fix their corporate policies and clerks

carlton S. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

leon B. 
Rating:
3.0

Make sure not to charge for an extra day when the trailer was turned in a day early

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Shadd R. 
Rating:
2.0

Took too long

Laurie L. 
Rating:
5.0

Very friendly and helpful people

SHINAR C. 
Rating:
5.0

Good deal

CHARLES G. 
Rating:
5.0

They were friendly and helpful

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Shadd R. 
Rating:
5.0

Great experience

david P. 
Rating:
5.0

I'm a repeat customer & always treated well

david P. 
Rating:
5.0

Great staff & very helpful Its a repair shop & good American family owned and operated God Lovin Gun Carring American People

david P. 
Rating:
5.0

Everything was great! Excellent customer service!

MARYALICE H. 
Rating:
5.0

Customer did not leave a comment.

ALICIA Y. 
Rating:
2.0

There was no one available at time of drop off. So we used the drop box. Drop was not a regular Uhaul dealer store. Place was not clean looked more like a junk yard. I guess that is expected in a small town.

evelyn L. 
Rating:
5.0

David and Janet are awesome!

Michelle P. 
Rating:
5.0

Everything was perfect was easy to get and return

alondo J. 
Rating:
5.0

Always a great experience

david P. 
Rating:
5.0

Customer did not leave a comment.

lindell P. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Always a great experience

david P. 
Rating:
5.0

best location I've been to. Personnel and maintained facility

harvey L. 
Rating:
4.0

Customer did not leave a comment.

greg G. 
Rating:
5.0

Customer did not leave a comment.

Carol Y. 
Rating:
5.0

Customer did not leave a comment.

Clintona J. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

I had a great experience with this location, despite the fears of the corona virus

John T. 
Rating:
3.0

Customer did not leave a comment.

Michelle P. 
Rating:
1.0

Customer did not leave a comment.

Lomauhyie N. 
Rating:
5.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
1.0

Totally incompetent staff, don't seem to understand the meaning of a reservation. Made no attempt to fill my reservation. The facility is disgusting, filthy, if you must rent there, wear old clothes, seriously it's that dirty.

Lonnie H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

It was great to be able to count on uhaul again !

Steve N. 
Rating:
5.0

Nothing they are amazing!

Elizabeth J. 
Rating:
4.0

Customer did not leave a comment.

Connor H. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

The drivers door mirror was very loose and would not stay in postion for even two minutes. We spent the whole trip, across country, trying to tape it into posotion since this was a huge safety issue. The tape kept stretching so we had to retape it every 3 hours. We finally used rope to hold it into position. It was an aggrivation and safety problem that we should have not had to deal with. Other than that, the personnel at the Winslow location were EXTREMELY friendly and helpful and we enjoyed our experience there.

dawne M. 
Rating:
5.0

Customer did not leave a comment.

NICK S. 
Rating:
4.0

Customer did not leave a comment.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

Armando M. 
Rating:
5.0

We love Janet!!

Michelle P. 
Rating:
3.0

Customer did not leave a comment.

melinda S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

high chaparral went beyond, we made my reservation late and they waited for us till we got there, hooked up the auto trailer and also gave us instructions on how to secure the vehicle you are loading on the trailer.even when we were returning the auto traller ,they were closed and they waited for us again..we recommend high chaparral...

ricardo V. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Charlotte D. 
Rating:
5.0

This place was great, staff was friendly, greeted me immediately, very helpful and knew what they were doing. I was in and out in a very short time.

Shelby B. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Everything was great

Michelle P. 
Rating:
5.0

I rent from here often and they are always great!

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Filthy facilities, people were nice but facility was disgusting.

Lonnie H. 
Rating:
5.0

David went way above what would have been expected. We would recommend his business any chance we get.

wesley L. 
Rating:
3.0

Actually liked the people I dealt with but I needed a bath afterwards. Seriously their shop is filthy, garbage everywhere, piles and piles of junk, dirt and grease.. DO Not Allow children anywhere near this place! Do not wear nice clothes to this facility!

Lonnie H. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
4.0

Customer did not leave a comment.

Thelma B. 
Rating:
5.0

The agent was there waiting for us...checked both trailer & dolley in quickly.

Carol T. 
Rating:
1.0

I had a reservation for 9 am and didn't get my trailer until 5pm I hooked it up myself. The staff couldn't figure out how to check in the trailer so I could take it, even though it was 8 hours late

Mike M. 
Rating:
5.0

Always friendly, always helpful!

Michelle P. 
Rating:
5.0

We rent from here all the time. Everyone is very friendly and helpful!!

Michelle P. 
Rating:
3.0

Things were a little haphazard and it took over an hour for us to pick up our rental though the person who helped us was very nice. She was overwhelmed with customers for the repair shop and by herself on top of computer issues, so that part is understandable. I was a little surprised, though, that things weren't ready for us when we got there as we had made a reservation several days in advance. It took time to collect the dollies and blankets that we reserved and put us behind in our schedule.

Dustin P. 
Rating:
3.0

Whiting Brothers is an institution in Winslow.

SUE S. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

VELMA B. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
No reviews have been submitted for this location.

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