I went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.Sarah H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Winslow, AZ 86047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Don't change a thing.James H.
High Chaparral Uhaul Gets All My Business Great Peoplelindell P.
the Uhall guy was great. check out and check in easily. everything went smoothlyPAUL R.
Down to earth folks.Rudy A.