No one on site. Had to call 3 times and wait 30 mini minutes for some guy to come to the shop from his house. Once he was there, we waited another 20 minutes for someone else to answer the phone who could verify my reservation and give me the rental. They wasted over an hour of my time
Nathan V
Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service good folks
Lindell PGood Service Easy Drop Off
Jordan MGREAT Service
ANTHONY GNothing
KEITH QYou do not need to change a thing. Your staff was great helped me with everything .
Kristie DDavid had excellent customer service and had the trailer I needed. Trailer was clean and in great condition and prices were fair. Happy to be a return customer.
Alex GDavid is Awesome to deal with. Thank you very much, Lisa
LISA LThis is difficult to write. Winslow used to be a bustling, active, self reliant little gem. A number of circumstances - far beyond their control - have decimated this little town in every way. Economically is the worst, and has a negative effect on all the others. It's in every retailer, service provider...everything. This little unit is suffering the same fate. I didn't have a great experience - yet - I *did* have one. There were problems with the UHaul app - serious issues. And the UH computer interface from the dealer, serious issues. Not the fault of this unit. The wonderful woman trying to figure it out was new - not her fault. The owner was out of town & trying to help on his mobile phone while his adorable son was needing attention. Bonus - a great puppy was insistent with his chew toy/toss and that was heart filling. So - ultimately - if you need a UH in Winslow - go, do it...just be patient, and know that there might be UH interface issues. And a great puppy to play with while you work it out. Equipment - perfect. Great people, under extremely negative external circumstances, doing their best.
ROXANNE HImprove check out time and ensure equipment is in working condition. Pick up took over a hour. Conflict over what truck I had, computer issues and mechanical problems. One of the workers was in some sort of an argument with I’m assuming the boss on the phone with lots of profanity and at one point throwing an item across the room. Very hostile and awkward situation. The truck barely started at pick up, they stated it may need jumped. After I got home I could not get it to start. Had to get help. Truck had issues starting to the point I just left it running for about an hour while unloading out of fear it would not start again. Fuel level was also stated at 1/4 while it was at 1/8 at best, fuel light (50 mi left warning) came on right outside of town, about 15-20 min into my trip. Truck needed swept out as well. I’ve rented uhaul several times over the years and have always had pleasant experiences but this was very different and I will never be returning to this location.
WILLIAM RGood people fast service Thank You David
SCOTT LOne of the best Experiences Ive Had Renting a Uhaul David is Awesome
LISA LSo Easy In & Out Dave Provides Quick & Easy Service Thank You Winslow Uhaul
IVAN DAlways A Pleasure Dealing With The Folks @ High Chaparral Uhaul Dave & the Crew Are Awesome
Freddy BEvery thing was great.
GLORIA DDoors were locked with open sign. No one was available to help and had to call number on uhual page but then how to call different number to get someone.
Monique AThey advertised time to open was 9 and no one was there to do the rental until 930. I didn't out of there until 1025. Very frustrating for only renting a box trailer. When you have other commitments and a schedule to be on, this is troublesome.
WILLIAM DShawna and Jan was amazing.
LINDELL PQuick and easy trailer pickup.
Armando MAlways have quick pickup and friendly service.
Armando MEasy drop off
MARK BVery friendly staff
ANTHONY RNone
NICKOLAS AHigh Chaparral provides expert service consistently. Check out and returns are quick and efficient, and quick and the trailers are always clean. There is nothing I can think of to improve.
Brian LAwesome Uhaul People
AMBER HThe office was messy. The man was taking phone calls for his mechanic business as we were trying to get our rental. He only had one truck with a lopsided front bumper. Thefront passenger side turn signal fell off as I was driving. It had been taped on. The truck seats were cracked. The man did not do a walk around with us and seemed like we were putting him out to help us.
Russell BI rented a 15' van on June 19 to be returned by June 20, 2024. My husband and I returned the van on June 19 at around 2:30pm because we no longer needed it and felt it best to simply return the vehicle to our local UHaul rental (in Winslow, AZ), before the actual due date of June 20, 2024. There didnt seem to be any issue when we made the return - in fact, the guy who looked in the back of the van as well as inside the cab of the van said it all looked good and we could go. However, as of this morning - June 23, 2024 - I have a pending charge on my American Express from the HIGH CHAPARRAL UHaul in Winslow, Arizona for $61.31. Part of the charge is for $16.80 for gasoline - a shortfall on our part I understand and will honor - but the remaining $44.51? We are being charged $40.00 for an extra day as well as $0.56 for an extra mile, and $3.95 rental tax! WE RETURNED THE VEHICLE ON THE SAME DAY WE RENTED IT (JUNE 19); WE HAD THE VAN LESS THAN 8 HOURS!! So, what is UHaul trying to pull here? I intend to dispute this charge with my credit card company...
Cindy DNo improvement necessary.
mary sThe staff were sometimes hard to locate.
roy jGreat service and no problem whatsoever
Kenneth WHe was amazing and friendly and extremely helpful!
Spencer TI went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.
Sarah HDon't change a thing.
James HHigh Chaparral Uhaul Gets All My Business Great People
lindell pthe Uhall guy was great. check out and check in easily. everything went smoothly
PAUL RDown to earth folks.
Rudy AAwsome
jaime dWaive the convertible soft top trailer tow restriction for vehicles such as Jeep Gladiators that have other structural bracing
Jason MDave Prine is awesome and very helpful, answered all our questions. Very professional. We will refer our friends. Myrtle Gorisek
myrtle gVery helpful folks on site.
Marc RThe Lady was so nice and helpful
Michelle PPerfect customer service. They know what they are doing and are very helpful.
Gloria HThey get the job done!
James HThe service was excellent , the owner Dave was very helpful with all my needs on renting the car dolly .
Jake RFantastic people always willing to help
lindell pThis is the place to go if you need a u-Haul great people
JOHN Balways a great place to rent from.
janet sVery good customer service! Very friendly!
DEBRA SThe uhaul guy hit my with his cigarette ash and there were enormous amount of flys in the building.
Frank CNothing to improve...they were friendly andnvery helpful
Rickey HRented from here quite a few times, always a good experience
Michelle PVery helpful on the phone!
Michelle PI will probably never use U-Haul again.
Ronald KVery friendly and helpful
Michelle PThere was lots of dirt in the trailer when we picked it up. The door to the building was locked and it took us 5 minutes to get in while they talked inside.
Adam CGreat experience. David is awesome, friendly and really nice
Michelle PThese people are fantastic
sharon dDifferent location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!
Kelly MAlot always going on but fantastic place & people.
high calways a piece of cake
lindell pExcellent service and great people. They really care about the customer.
Francis HVery friendly and helpful staff.
Linda P