Great service! We didn't know our move date until a week out (little bit of a surprise) I felt both people I talked to were helpful and expedited my reservation. I was especially reassured that if the 15' truck I wanted was unavailable I would either get one from another location or an upgrade. We did end up with the upgrade and it was a lucky day for me as the loading was much easier.
Jennifer w
Customer Reviews for High Country Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My customer service representative Adrian at the location where I picked up the trailer was excellent he was well versed only took moments to rent it it was very helpful and a good appearance and professional attitude he was also very helpful and answering a lot of other questions about different products with U-Haul overall I would highly recommend Adrian and U-Haul for all of your moving hauling and transportation needs thanks Adrian see you again soon one of these days
Schuyler MSuper helpful and efficient
CHRISTOPHER BAdrian is the best!!
Margarita MWe had an excellent customer experience. Adrien was very knowledgeable, helpful and kind. He handled the transaction with efficiency and speed. He exceeded our expectations and we were extremely happy with the service he provided.
steve fThe agent met me at the truck and signed me off and I was good to go.
GLEN TPlease send me verification that you credited my account $100 for the delivery of a trailer I have indicated NO on all answers to get your attention
GORDON A.
Ricardo dBest customer service of any U-Haul o have ever used. First class operation. Knowledgeable
MATTHEW BAdrian took great care of me, I had an issue on the road with my personal vehicle made for a hard day. Adrians helpful and accommodating way made the day end a lot easier then it began The truck got dropped off just in time thanks
Christian YAdrian was great!
KEVIN MAgent should have explained to the customer that the reserved trailer required a 4-point connection to the brake light system of the trailer from the towing vehicle. ... Or the client needed to purchase an adapter to make sure that he could connect to the four point electrical connection on the trailer. because this wasn't explain I lost almost an hour of effort having to leave and go by and adapter to make sure I could connect correctly to the trailer. All of that could have been done in advanced had the agent explain that during the reservation discussion.
DANIEL AThe guy that helped us was outstanding :)
Christopher rAdrian customer service skills were second to none. However, as soon as we drove out we noticed the windshield was not clean but decided to clean it at the next gas station. Pulling out of the parking lot we also notice the engine kind of acting up, we felt perhaps the engine was cold trusting the trucks are checked for safety after every rental. Two hours later the engine was making noises and the light - service traction- and -ABS came up. By the third hour, after a restroom break, the truck stopped and would not move at all. Contacted road assistance and after what it seemed to be ages we were on our way to Vegas in a towing track. We missed the special birthday planned dinner with friends and show. A delay of six hours in the middle of the cold and windy road. Something I don’t wish to my worst enemy. The last time the truck was service according to the records was back in January. With 130K miles and heavy use you would think this would be more frequent. According to the mechanic the oil was super burnt and the transmission wasn’t working. A total total nightmare!
Luis VAdrian was super helpful and made the rental process painless!
Douglas JAdrian was such a profesional and helpful individual. Made the whole process very easy
nick mMy phone would not connect with the blue tooth. I asked the agent who said he did not know how to do it. That surprised me, since most of the young agents are a whiz at that. I spent some time to figure it out myself…which was deleting all the previous blue tooth pairings so a slot opened up. Since using a phone on blue tooth in a vehicle for long drives would be commonplace these days, U haul should clear out old pairings as part of cleaning up a vehicle and put a short summary card on how to do it.
CRAIG SAdrian was so nice and very helpful made this rental so easy best customer service we have had.
lessly pI rent once or twice a month. The 5x8 Inclosed is perfect for what I do. The staff was pleasant and had me taken care of and out the door in a few minutes. They also kept in touch while on the road Thanks for asking Alex
Alex pTHE AGENT AT THE DESK, YOUNG MAN, WAS GREAT. HE WORKED THRU YOUR COMPUTER GLITCH WHERE THE AMOUNT ON MY PRINTED ESTIMATE DID NOT MATCH HIS SCREEN. THE PEOPLE IN FRESNO AT RESSRVATION HQ WERE NICE AND GAVE ME 50 EXTRA MILES SINCE MY START SPOT HAD NO U HAUL AND I HAD TO GO TO A FAR AWAY TOWN.
CRAIG SThis is a new location in Bishop California and they did a great job. Personal were very nice. Mono and Inyo county residents are glad to have them.
John P