Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)

48 reviews

901 Indian Mound Dr   Mount Sterling, KY 40353

(859) 498-0548

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(859) 498-0548

901 Indian Mound Dr
Mount Sterling, KY 40353

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They stayed a few minutes after 5pm for us to drop off. THANKS

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

ThomasE M. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Wonderful !!!

TAMARA L. 
Rating:
2.0

The tire was flat and the people working are very rude. They did not help with the tire or let us know they left the business after we payed.

roy K. 
Rating:
3.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

It was swept out but had dry mud in the floor of the cab. The door seals were in good shape but were loose and in need of construction glue. I feel these are all minor. Made for a noisy trip but the equipment was in good overall shape.

fred W. 
Rating:
5.0

Amazing!!!!!!

TAMARA L. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Friendly fast service

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

SANDRA M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca T. 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
1.0

Hard to get trucks where they want them

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

Muddy floor in cab and debris in rear of truck

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

GARRY B. 
Rating:
5.0

I had no problems with this rental at all. The rep at Hilers was nice and efficient. Everything went smooth.

GERALD O. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
2.0

The girl working disapeared and had to be hunted down. The truck itself was covered in clumps of dog hair inside the cab. Took over an hour to pick up.

Kory W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
1.0

Did not get my Dolly want my money back

Kirk E. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
4.0

I did online reservations again this time, and check in process seemed redundant with questions all ready answered. Do the 2 side drivers if and go is the experience I hoped for.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

Had no blankets after paying for blankets. Also did not tell me about the deposit before swiping my card found out before I dropped truck off they took 160 when it was only eighty some dollars for everything. Woman explain it was a deposit and I still haven't recieved the deposit back yet been two days!!!

JASON G. 
Rating:
5.0

Nothing

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

None at this time.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Wasn't sure where to park truck.

TRINA R. 
Rating:
5.0

Customer did not leave a comment.

CHASON M. 
Rating:
4.0

The furniture dolly that I ordered wasn't included (cost $24) and I want to make sure I wasn't charged for it. Thank you.

Shelly B. 
Rating:
3.0

N/A

Cristi H. 
Rating:
5.0

Customer did not leave a comment.

shawna M. 
Rating:
5.0

Customer did not leave a comment.

Laure M. 
Rating:
1.0

The uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged $54. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another $54. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul. If the location is closed, they should let the customer know that there will be an additional $54 charge. Unbelievable!!!!!

KERRI D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Billy D. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
3.0

We are located in a county with covid cases going crazy and both employees were in the office unmasked. I found this to be totally unacceptable and inconsiderate of others. I would not use this location again.

susan L. 
Rating:
3.0

Location was very small, not very much room to maneuver in.

Robert A. 
No reviews have been submitted for this location.

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