Customer service is awesome
DIANA C.
Customer Reviews for Hillcrest Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was great. Maybe not a big flashy store but the lady was very nice and helpful. Thank you
James O.The lady that helped me was very helpful and friendly.
Danna M.Nothing
DONALD P.I wanted this car hauler Bc it had trailer brakes. Well after a drove for a bit there were no trailer brakes at all or even sometimes felt like they were locking up I checked the fluid level there was nothing in it filled it up worked for a bit then it was dry again. Brakes on my truck were smoking by the time I got home so there goes 400$ at least also right blinker did not work.
Cody R.I was extremely disappointed in the whole experience. I ‘reserved' a rental over a month in advance at a specific location only to find that I'd have to drive a 2 hour round trip to get a truck, then 2 hours again to go back for my personal vehicle. The initial reservation call didn't warn me about the possibility of not getting a rental at the location I requested, nor did they explain to me that my ‘reservation' wouldn't be confirmed or locked in until 24-48 hours prior to my rental date. For someone who lives alone, this whole process was incredibly stressful and time consuming. Not at all impressed, and I'd absolutely recommend people shop around before agreeing to this asinine process. The actual service the location provided me was adequate and the staff person was pleasant and at least understood my frustration, but there was nothing they could have done to improve my overall experience.
Drake S.Staff was quick to assist and very friendly
James S.Make the seats more comfortable as well as have more leg room. The Truck was a torture Instrument for me due to me not being able to move the seat further back!
Eric W.Actually have the truck available at the requested location. Not have a customer drive 3.5 hours away to pick up their truck without any form of compensation.
Tyler I.There are not words to describe the excellant service I recieved at you Bethany Mo. Location. THEY AND YOUR PRODUCT WERE GREAT IN EVERY WAY.....Thank you
al T.Service was excellent and prompt
randy C.Thank you for your help during a time of our emergency!
christopher B.When I picked up the tow dolly the lights didn't work. The owner checked them out and plugged them in and said you're legal. Told me to stop at another dealer to swap or get fixed. Stopped at one of your service shops and 4 hours latter I left with lights working
SHAWEN C.There was no one there nor did they answer the advertised phone number. I was truly concerned that my drop off could be stolen but since I had all the photographs I figured I was safe.
Randy M.I was told that I had to pay cash for my deposit and they would give me cash back when I dropped it off. When I dropped it off she said no they don't give cash and it would be 6 to 8 weeks before getting my deposit back.
katrina R.Clean the location and their trucks. Looks and smell horrible
CHARLENE T.Better communication from the owner. I asked questions; she replied it was in paperwork. Didn't tell us where we could leave our car and had to drive the 30 minute back to location while trying to move to move our car. Overall just not a very professional establishment.
crissy L.Every thing was like I needed it to be! Keep up the good work!
Garry C.The lady working there today is fantastic. You gotta keep her no matter what. Super friendly and patient.
ammon W.GREAT. RETURN
james B.The clerk was pleasant and competent, but the office was in shabby condition.
KAMMIE S.Tell the truth & know what they are talking about. I want a complete refund. Total joke of a company.
drew L.I just dropped it off. The app wasn't working so I called the 800 number to let them know that I left the trailer and that the app wasn't working to prove that I was there with the trailer.
Sharon R.Maybe a sign with an arrow Saying park u-haul trucks. As it is Currently you have to decide but the most obvious place charges a penalty or fee.
David Z.Hrs are 7am to 2pm. Some people didn't like those hours but worked great for me.
Craig G.Very Little
Edgar S.The drop off was horrible service as I arrived before turn in time only to find the location closed before 2pm on a Wednesday. No one to assist a single female with unhooking a trailer or other duties. No clear parking area.
Brandi K.Very impressive customer service
Elaine D.The agent was exceptional! I recommend this location for trucks and cargo vans as well. A real benefit to the community to have such additional rental options.
Calvin B.They close early. Not sure why. Cannot provide any information.
Calvin B.I didn't understand why I had to drive 25 miles south to Bethany when there was a U Haul drop off location in Lamoni where we unloaded. I did like the mobile return option.
KAREN R.Evemnthough the locaction did not have some one on site they were very available by phone for service when I called. It was a simple drop off...
Nathan B.Donna was most accomadating.
darlene M.She was very nice to deal with very apologetic and tried to give us phone numbers to call about our bad experience.
Chris F.I reserved a 6' x 12' enclosed trailer, however the day I was leaving to pick it up, I was called to find another trailer that would work because they wouldn't have one in the size until after the time I needed it. If a trailer will not be available, you must communicate that as soon as possible. I ended up settling for a 5' x 8' enclosed trailer which made the moving significantly more expensive when you add in the 45 miles one way trip that now had to be made multiple times. For this inconvenience on short notice, no discount was given. Also, when the trailer was hooked up for me, lights were not hooked up. The U-Haul trailer was outdated and I did not have an adapter. The response when we discovered this was "Well, you should be fine. Just don't drive at night." When I ask if I would get stopped by law enforcement, the the response was "You shouldn't." This was not a good experience.
Sean T.friendly people they work with you
PHOEBE E.Friendly
PHOEBE E.We've used this location in the past and have ALWAYS been VERY happy with them and their service.
Phil S.Used the night drop off method, no staff there.
wilfred E.The truck was very nice and modern, super easy to drive. The lady was extra nice and even gave me two big bags of peanut brittle. Thanks! x:)
Ivan G.The drop off was easy. Parked the truck, turned in the keys and were on our way!!
Rachel J.Place was supposed to,be open until 2 pm on Saturday according to uhaul customer rep I talked to. Got,there at 1:30 and place was locked up
RICK L.1)Trailer hitch was on the ground and there was no one available to help lift the 200lb trailer to hook it up to our truck. 2) trailer had a taillight out It was easy and convenient to book online
Corby M.Staff was very knowledgeable and knew exactly what they were doing. In and out times were very quick and efficient.
mark C.It's all good
GARY F.The truck ran well. Fluid levels all good. No problems with the truck itself or the car carrier. Our main concern was there were no safety belts for the passengers.
Glen M.