Never again will I use U-Haul. This location was 108 miles away from my reserved location. I made my reservation 12 days in advance and Uhaul couldn't be bothered to tell me that they wouldn't move a truck to my location before the day that I needed it. This is beyond unacceptable. I had to pay out of pocket for a 216 mile round trip plus the extra fuel for the truck without any discount or even an apology for failing to meet the rental obligations. In addition the pick up location was unlighted and the truck was parked in a spot where it was almost impossible to take the pre pick up photos. I will never use Uhaul again and I will tell anyone who asks that Uhaul is not a reputable business and should be avoided at all costs.
David O
Hillcrest Service Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bethany, MO 64424
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul should not charge a higher price for the toy hauler trailer then the normal car trailer flat bed it just about the same minus the nice ramps on toy trailer however the store in Bethany mo was nice a customer service was good in the shop
KYLE MNothing Donna was very helpful and made things worry free. I have rented from there 3 times in probably the last 3 months and my experience with her and the location has been excellent.
JEFFREY SDonna is always helpful and accommodating. I will continue to do business with her when I need UHaul equipment.
Doris mPut Air Ride on these bigger trucks due to the heavier suspension. My goodness you couldn't even hold a half full Styrofoam conveinance store cup of coffee with the rough ride of this trk. With out even mentioning what it done to the house hold items in the box. I know you will say we didn't pack correctly, but I'm telling you that the way to overcome the the rough ride would be to lay 4" foam on the floor, sidewalls, Grandma's attic and front wall and ratchet strap every few feet of cargo. Then driving back to return the empty truck was murder in the first degree. My upper back muscles and my lower back has bothered me now for 6 days and I'm thinking of getting a full body messasge & chiropractic adjustment. I know this review will not be listed but it is my honest opinion! 😔
patricia b