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Mark L
Customer Reviews for Hillman Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great helpful service all the way around. Trailer was clean and ready to go when I arrived. Staff was very helpful and professional.
ROBERT TI did not have an issue with the dealer I had an issue with your software. I was prompted to inspect the truck and fill out the information in the link emailed to me. When I went to do this, and I got to where I had to enter pictures, I tapped the camera, only got a spinning wheel. I tried this for about 20 minutes and then went back to the clerk and he advised that he could not help me, and I would have to call U-Haul direct. mind you this has already taken about 40 minutes and the temperature was 20 deg and I was outside all this time. I tried to answer the question in the comments, but I could not go any further without pictures. The disclaimer stated that if I did not finish this, I could be liable for anything I saw but could not enter. At this time, I asked the clerk what time he got off work and if I got the truck back before that would it be ok. We took this chance as we were already an hour late to pick up the items, we rented the truck for. Upon return the clerk could not even get his tablet with the camera to work with your site for returns. we waited for a little while and he advise if we wanted, he would just email us our receipt and we could leave. So, with all this I do not think I would recommend or use U-Haul again unless there is a way to do the inspection manually. Maybe if it was summertime this would of not as big of an issue but I was freezing.
Thomas MThe person went out of his way to help me when I was picking up and when I returned. I would rent from here again.
GEORGE AThe People at the Hardware acted like it was a big inconvenience to rent a trailer, there laptop didn't work right, took a long time for everything and then told me I could only take the trailer 30 miles away???? Last time I will ever go there, Hugh waste of My time and there's.
Keith TThe computer system was super slow at this location and the employee had to keep apologizing because the check in took 45 minutes. He said the uhual system is often slow and glitchy. He was very patient and apoligetic. The tires on the trailer I rented are low on tread and one was weather checked.
Brian R