Staff could have been more customer service oriented. They seemed a bit out out that I was there to pick the truck up.
Joe N
Customer Reviews for Hillsboro Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was great. The interior of the truck was immaculate and the box was above my standards but not up to theirs so they gave it another quick clean before I took off with it
Aaron RNothing. Would highly recommend.
DENISE KThe trailer was clean with good tires but pretty well beat up. It didn't seem to brake as well as it should either - lots of slamming as the brakes were applied.
Joe CGreat service…easy access!!!
Melvin PThe truck kept flashing a light on dash then completely shut down and lost power that was the beginning of the 3 hour trip then it started raining and the windshield wipers started acting funny so I had to press the button to make them go every time but after a few times of that they quit working all together putting me and my daughter in danger because it was pouring down rain and I had no wipers I eventually had to stop for a few hours which made the whole trip delay and caused a lot of stress and frustration. This definitely wasn’t a great experience this time around, not sure if there will be a next time after what we just dealt with.
Bobbi BI don't recommend getting a uhaul after hours. The process wasn't at all
CHRITOPHER CNothing
Janice DHillsboro Rental is well run and always customer friendly.
Joe CThis place fixed my previous issues with the pock up location
Joshua EMy windshield wiper broke mid drive during a storm driving down the interstate with just me, my daughter and my 2 dogs. That’s was the scariest experience ever! The little things need to be checked and fixed before they leave with customers!!!
Ashley MAll good!
Lisa WThey were very helpful and made the process very easy thank you.
Charles MI had to pick up the truck on a Sunday and they were closed. My experience with U-Haul customer service was horrible because I had to have like five references to be able to rent the truck which made no sense. It took me about 45 minutes to check in and get the trunk and be able to drive. Utterly ridiculous
Sarah DEverything went seamlessly! No recommendations to improve needed! Reserved on-line, checked in at the business. Used the truck as needed, returned it early after hours,no problems. Owner of the business was very nice!
Bonnie FJob well done! Made it easy for me..much appreciated..
robert LNothing everything was good . They cleaned snow off truck fast and truck was clean inside good service. I have used this location several times and always had good service.
JOHN VVery professional and friendly.
Bob PDelivered a great product, well maintained Trailer, and was timely and professional! Thank you.
Joc JCheaper mileage prices
Patricia JDrop-off location conveniently located to our destination, easy to find, drop-off was quick and simple.
Donna WWhen I picked up truck engine light was on the whole trip. Then the " check gas cap " light was on on day #2 and stayed on the rest of trip. The truck leaked and got some boxes wet and damaged .
Jennifer BJust keep doing what you’re doing! 👍👍
ANTHONY FKevin is a great representative for U Haul
Kevin WNothing
David NThe man who waited on me was prepared and very helpful. The place was very clean and organized.
Christine TI have rented several times at the Hillsboro, Illinois location and the service is excellent. They were very kind and and was fast at getting my truck for me. They had a place to park my vehicle. It was so wonderful to be able to go in there and have a stress free service. Thank you!!
ginger bDrop off was closed wen I got there. Just parked and dropped off the key. It was fine I suppose. Really think about having cruise control in every vehicle you buy from now on.
Steve MActually have the keys ready to be picked up.
Madison COur truck leaked and got our tv wet. Nothing against the location. Just want to make sure it doesn’t happen to the next person.
Peter GJust needed a rental car, none available within 60 miles, so we decided to rent a truck, a pick-up would have been sufficient but ended up with a 15' box truck. Much more than needed but it got us to where we were going. Thanks U-Haul
Lawrence ROutstanding customer service. They were very nice and so helpful. Above and beyond service standards to assist me.
MARIAN WExcellent customer service by Kevin Rench! Always will to help and get you what you need! 👍
Hiram RDolly and furniture pads/blankets were not in the truck as stated they would be. Called the help # and guy said he was out of town and didn’t know what to tell me.
Anna WI was called and asked to pick up a vehicle in another location which was farther away resulting in more than 20 dollars of charges that I wouldn't have been charged had I been able to pick up the vehicle I made reservation for. Glad I don't move often.
delbert oall good
David LEquipment was dirty and no wiper blade on drivers side.
Jamie HNothing! The staff was very helpful and friendly. Thank you!
Karen PThey're on top of their game. Convenient and very understanding.
Tyler SExcellent service and location
DEBORAH PEXTREMELY disappointed and upset with your app. If the manager hadn't stayed past closing time (he was aware of the app's problems) I would have been stranded. If you are going to pick the place I need to pick up then straighten out your app that tried to put me in St Louis!
Michelle AWhen you are perfect how can you improve this was the best experience I ever had using uhaul
LEONARD BNone.
Charles VThe only problem was that the truck I rented did not have cruise control on it.
Daniel MLet them know your taking the payment out of their account right away before the move is even done
Trina SReturning my truck was fast and simple. I used the online touchless return, and the key drop box was easy to find. Really appreciated being able to return my truck without interacting with other people during this COVID-19 health crisis. While the truck wasn't deep cleaned/disinfected prior to my renting it, I performed disinfection of touched surfaces upon return, so I know the truck was safe for the next family to use. Thank you for making drop off simple and touchless.
GRACE B