Customer Reviews for Hippensteel Secure Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I reserved the wrong trailer and they were able to change my reservation to the correct trailer without any issues. They were excellent to work with, would highly recommend.

Rating:

5.0

Ready when needed and easily accessible. With exception of less-than-stellar cellular coverage to do online check-out via the U-haul App was overall pleased. Good service and equipment at reasonable prices. Thank you.

Rating:

5.0

Talked me through everything.

Rating:

5.0

We are Green Ridge Village residents and the facility was very close to us for storage and moving. We had the unit approximate 4 months before our final move. We also used the U Haul for the move. They were very friendly and we would definitely recommend them to anyone.

Rating:

5.0

I stored my camper each winter at Hippensteel's for about seven years. I was very pleased with their facility and their staff, especially Sherry. They were, by far, the best option in the Carlisle area for indoor RV storage. The facility was secure and well-lit, and the access hours were convenient for me. They offered a discount for paying annually, which amounted to about two months of rent. I would highly recommend Hippensteels as your go-to option for RV or large vehicle storage.

Rating:

3.0

Return security deposit quicker

Rating:

5.0

Excellent location

Rating:

5.0

Nothing at all

Rating:

5.0

Never service was great

Rating:

5.0

Great facility and great staff. I highly recommend them.

Rating:

4.0

Rather drop off in town at a regular uhaul place

Rating:

5.0

Used for outdoor storage of RV All went well.

Rating:

3.0

Could have been an are cleared of snow designated for parking the rental return. I hope I parked it well. I picked a safe location but places to park and leave equipment and leave the driveway open we’re limited

Rating:

5.0

Everything was well maintained. I never had any trouble getting in or out.

Rating:

5.0

Was very helpful to pick up the equipment

Rating:

5.0

All was great

Rating:

4.0

Great service all around and Shari was very helpful with directions and advice!

Rating:

5.0

We've rented storage space from Hippensteel's Storage since 2015 and I would highly recommend their facility to anyone. It is secure, accessible, clean, very well operated and the staff is wonderful.

Rating:

5.0

The owner met us at her business outside of regular operating hours, again, to help us to finalize the move from our property. Sherry is accommodating one every way. Her service is outstanding in every way!

Rating:

2.0

I selected this location because it was close to home and I wanted to drop off during business hours to make sure the paperwork got closed out and the equipment would be received in the condition I left it. I arrived and asked a staff person at the desk about dropping off a UHaul trailer. She told me to park the trailer where the other trailers were and to call Sherry and advise that I was dropping off a trailer. That’s it. Was surprised that there was no assistance getting the trailer positioned and unhooked, I didn’t pay an after hours dropoff fee, it wasn’t after hours. There was a line of uhaul trucks parked, and a single 5x8 trailer on a parking pad nearby, I parked the 5x8 box trailer next to the other trailer. It’s a good thing it was only a 5x8. I chocked it with a couple of rocks, unhooked it, took pictures, and called Sherry. She said she’d email a receipt, “later, or sometime.” If it had been a larger trailer I’d have been out of luck and would have had to figure it out (65 year old with a bad back, no gloves, yadda-yadda). Not incapable, just disappointed. I’d recommend a different location. Even though the UHaul at 1111 Harrisburg Pike, Carlisle, PA doesn’t get good reviews (well founded, I’ve been there as well), at least you don’t have to unhook the equipment yourself.

Rating:

5.0

Another flawless experience! Sherry, the enthusiastic owner, goes completely out of her way to accommodate the customer, every time!

Rating:

5.0

They were super helpful and friendly!

Rating:

5.0

Outstanding Service! Nothing to improve on! Sherry and her team went above and beyond in every way!

Rating:

5.0

Front passenger seat, floor boards and back cargo area had dirt. Was not concerned so much about the floor boards and cargo area because they are easy to sweep. Not sure how dirt and bits of straw got into passenger seat.

Rating:

3.0

Didn't have a lot person or reciever. Just drop and go

Rating:

5.0

excellent customer service when your website was having issues they stuck with me.

Rating:

5.0

Price At this location the sales lady was very helpful and got a lower price for me.

Rating:

5.0

No complaints can only recommend

Rating:

5.0

Overall excellent experience in both rental and drop off. Staff very helpful.

Rating:

5.0

Nothing it was perfect no problems at all very nice staff

Rating:

5.0

Na

Rating:

5.0

Everything was awesome!! I absolutely would recommend Hippensteel location to anyone in the area!

Rating:

5.0

Sherry with Hippensteel Auto was GREAT and VERY helpful. Great experience! Thanks.

Rating:

5.0

Make sure there are no glitches in the system so they have a smooth pick up.

Rating:

5.0

Don't change a thing.

Rating:

5.0

Would never recommend shippensburg. Lady was extremely rude and wanted to charge me over 150 more than newville.

Rating:

3.0

Some confusion but successful overall.

Rating:

5.0

I thought I left my personal car keys in the truck that we had locked before turning in the keys. The person I contacted begging them not to rent the truck without checking it for my keys was beyond amazing. Came in after hours allowing me to search the truck on a Saturday evening. Can’t begin to praise her customer service enough.

Rating:

5.0

Good job.

Rating:

5.0

I am totally confident when I store my trailer at Hippensteels. It’s a great storage facility.

Rating:

4.0

After hours pickup app lacks quality, took 45 minutes......great layout local staff helped after hours. This was a corporate re-route by UHaul since my requested location (Carlisle PA) did not have the vehicle I requested.

Rating:

1.0

If I would of been able to take the uhaul back to the location near the move I would of saved miles instead I was charged 43.00 more because of miles,all because the person wanted the truck back to them.that's a long haul back to newville,pa.very very disgusted.

Rating:

5.0

Pick up and drop off very helpful

Rating:

5.0

Staff was really friendly, and made sure my needs were met. Next time I need a truck rental, I'll be sure to come here again.

Rating:

3.0

Dropoff location for Uhaul wasn't well marked, but again everyone was friendly and helpful.

Rating:

4.0

Outside rearview mirrors are very difficult to adjust. Agency should demonstrate adjustment or assist in adjusting.

Rating:

5.0

Sherrie was fantastic to work with. She was very helpful and friendly. I was very happy with getting my U-Haul from Hippensteel, and will absolutely use them the next time I need a truck.

Rating:

5.0

Very good experience

Rating:

5.0

There is no needed improvement that I can recommend. The rental satisfied my needs and it was convenient to my area of use. The attendant was very helpful and expedited the processing of the van with little delay.

Rating:

5.0

Excellent service when picking up the trailer. Easy and hassle free. thanks

Rating:

3.0

VERY NICE AND TOLD ME THEY WOULD SUBMIT A WORK REPAIR FOR THE TRAILER

Rating:

5.0

The owner was more than accomodating and provided true "country service" with the addition of picking me up and transporting me to the U-Haul location since I am injured. VERY Helpful....EXCELLENT Service!!!!

Rating:

1.0

Woman very ignorant, and just not what I expected. This is the second time ive had a bad experience with this woman.

Rating:

5.0

The folks at Hippensteel went above and beyond! Many thanks!!

Rating:

1.0

Not happy with overall experience. Did not need insurance due to my full coverage covering the uhaul. But still charged. After saying no. Was told it was a good vehicle. The thing stalled, shakes horribly, steering wheel shifted to right, and smelt like cat pee. NOT HAPPY. Will stick with another rental provider.

Rating:

4.0

Fenced with security camera and 24 hr card access. Looks fine