Absolutely nothing to improve. I had gone to 3 other locations where I had reserved a trailer online. I get there to pick up and all they have is a utility trailer with no ramp or dolly available. I get to Hitch World and he was not only accommodating in having the correct trailer, but he came out and hooked it up with chains for safety AND made sure the lights worked after going it to my vehicle. I didn't have do a thing. He was wonderful. From now on I will check with Hitchworld world for all my uhaul reservations! Thank you for being a lifesaver and so kind! God Bless you! - New Resident from Tennessee
Ashlee H.
Customer Reviews for Hitch World Of East Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentlemen was very helpful
ricardo G.Rude and of no assistance; unhooked myself, no help or inspections of trailer; said I was paid n could go; later in the week I received a $20 cleaning fee, said I didn't fold blankets, I paid that; a week later he put a $15 late fee on my rental which resulted in preventing my next rental- 1 1/2 hours to resolve an illegitimate charge, late for my house closing by 30 minutes; I am filing a BBB complaint against this dealer. They r Not worthy of representing Uhaul! Very displeased customer!
Robert D.Get / Hire more servicemen like this one , very courteous and in tune with what's going on !
ANTHONY B.First of all the truck had no working AC and in Texas in the middle of triple digit temperatures!! Then on the way home on the highway something blew on the front left tire I thought it was a blow out but something broke and flew off causing the truck to shake and bang loudly I couldn't do over 50 miles an hr in the slow lane 2 hours home with my hazard lights on I could of been killed!!! Then I returned the truck the next morning I tried to tell the dude what happened he bitched me out wouldn't even listen to me I paid $30 for insurance coverage etc in case anything happened which it DID!!!! then this guy told me I owed him $500 and said he “would get me†and has been trying to charge my credit card ever since with a bunch of bogus made up charges!!! I had to call my bank AND CANCEL MY CARD!! This guy is a PSYCHOPATH!!! Do Not rent from this guy!! Your life could literally depend on it!!!
KATHY Y.Keep on doing what you're doing.
Tamela G.The AC in the truck never got cold.
Samuel E.The man here was kind and understanding on my frustrations, and did everything he could to help me figure out what was going on with my complaints & gave me the number to contact. He was apologetic, even though had done nothing wrong & had excellent customer service.
SHYANNE E.Excellent person don't need to change nothing always smiling and ready to help everyone 100,%
aurora Z.I chose this location because of positive reviews. Everything went smoothly.
donald C.The truck was given to me on 1/4 of a tank of gas. 102 miles till empty to be exact which is ridiculous any other uhaul has trucks leave full and come back full
Miranda W.Again I got great service and would recommend everyone take advantage of their quality service.
william M.The transmission was 1 gallon low on oil and the engine was 1 quart low. Due to the lack of maintenance, roadside serviced had to be called out. After we got going, the transmission continued to leak oil, which caused it to have shifting problems. The check engine light kept coming on. I checked the oil after having driven 300 miles and it was a gallon low again. This problem has been going on for some time. My experience was extremely poor, but I give the roadside service technician, high marks as he was very good.
WARREN S.Service very efficient and knowledgeable and friendly.
gregory K.The tires we falling off the trailer when we picked it up. Lug nuts on each side we so loose we could move them with our fingers. The inside of the trailer was disgusting and hadn't been cleaned in a while.
Megan H.I was helped in a very professional and educational way. 10/10
nora P.No problems with service
aberdine E.Mike at this location is very helpful and always well prepared. We have done business with Mike several times for both trucks and trailers and he is our favorite U-Haul dealer. We would happily recommend his great service. We rat his operation Excellent!
steve P.Was definitely confused on pricing after using the U-HAUL.
Destiny J.I would only recommend to use this place or any UHaul location during "normal" business hours when you can have face to face contact. Though check in was simple using the app..it was too much to do when you're in a hurry and it's dark outside. Had I known, I would've waited or went another route. Also, the $19 price is a joke...there are hidden fees you should be aware of. Our "$19" truck was actually $93.00
Breona G.The truck is too loud and not seal good we had to scream to talk to each other because of the vehicle not being sealed . And it was so loud
Leandria L.The original drop of location didn't allow me to drop off so I called around and he accepted it right away. Directed me where to go and unhooked the trailer in record time.
Celina R.Great service. Friendly, professional, really know what they are doing!
William F.I requested a 20 foot and was told he only had a 27 foot, but would charge me for a 20 foot. He ended up charging me for the 27 foot. The cab of the uhaul smelled like smoke and the inside hadn't been swept out.
Heidi G.Great service and very helpful
Marshall M.Small business really hope the government makes things easier for them. One employee but I know good workers are hard to find.
Jacorey J.The problem was not this place. The problem was the 24/7 app U-Haul service that you all switched me to. I had picked a different location that had face-to face rental help,but U-Haul switched me to the app rental was a real pain in the rear. It took 2.5 hours to go through this process after all the confusion and many phone calls.
Ann E.Fantastic service
carol K.Very helpful and friendly service. Keep up the good job.
Claude T.All went well
Lane H.Very courteous.
CHALALA G.Vehicle drove great and the whole trip was excellent
Kevin S.Seamless!
Steve L.Very customer service oriented. Loved my experience.
Patrick C.Dropped off at location when it was closed. called and an agent at other location advised to disconnect and it would be handled. Was a bit anxious as no security and no way to lock. but I guess all went well.
Phyllis L.The truck was filthy from the start and ran horrible it would not disengage from tow/haul even when empty and when it began raining the truck tells you to disengage but it would not. It ran very rough and every step inside the uhaul was like an antique bed squeak sqeek
Timothy C.Friendly service man .
Franki J.Love to rent from here. Good service, friendly service and an enjoyable experience.
Debra H.Great personal service. The owner was prompt, thorough, and professional.
MICHAEL K.great
NANCY O.U-Haul was not clean and mileage was incorrect. I was charged $100 instead of the $42 that were agreed. This charge included a $25 cleaning fee when the vehicle had not been cleaned.
Erin W.