STEPHEN D.
Highly recommended! The best service hands down! Will definitely do business here again!
Customer Reviews for Hitch World Of East Texas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hitch World Of East Texas
Joshua G.
Great service!
Courtney B.
They was closed but the drop off service was great
Charles S.
Friendly, helpful staff. Would absolutely recommend.
Gwendolyn H.
I had put in what place I was returning it, got a call saying to take it somewhere else and I couldn't find it at night so returned the next morning...granted they were closed but got charged for another day
Dwayne B.
Super helpful folks!
TAMINA W.
Superior customer service
Jakory C.
Better Inspections of vehicles. Staff is fantastic!
John B.
Nothing
Clay H.
They were friendly and service was fast, in and out with no problems
ROBERT N.
went the extra mile to help accommodate my needs.
Jose A.
Just keep the excellent costumer service
CHANEL V.
Instead of being wrongfully charged $152.00, I would have preferred a clarifying phone call. I made the reservation online and modified it in Tyler, TX, when I picked up the truck. I do not know where the error occurred. My contract number is 26845909 and my phone number is 972.415.6447.
King R.
This it where I go for all my rentals. Very nice and helpful.
Ronald B.
No one was there at 1:30 - 2:00 PM and the self checkin did NOT work!! Thank goodness the lady at the U-Haul number I called was so super helpful!!!
Jamie L.
We had ordered 2 utility dollys that were not included. We were told the facitility would be open upon arrival. We ran a little late and they had closed for the day.
Hirenkumar L.
PARKING LOT WAS BELOW THE GROUND LEVEL AND THE RAMP IS NOT PAVED PROPERLY. FOR ANY NEW DRIVER OR FIRST TIMER, IT'S SCARY TO DRIVE UP FROM THERE.
DAVE B.
Truck had a few issues. Tried getting a hold of customer service for help. Waited on the phone for 20 min with know help. Hung up the phone and fixed the truck ourselves. Soooo customer service and the help hotline needs some work.
Randy M.
You are a good business
Joe K.
I made an appointment via the web. I changed the time the day before I picked the equipment up. When I arrived, there was a couple in the waiting area. They stated they believed the owner was in the maintenance area. 30 minutes later and another couple arriving, no one came out to see if anyone needed help; although the door chimed in the maintenance area each time the door was opened. Horrible customer service. As a company, I love UHaul, but I will not use this rental office again.
Sean H.
Nothing. He does a great job. He had the trailer ready to go, so we were in and out in a few minutes. He is always great to deal with.
Brian F.
Service was great. Equipment was good.
FRANCIS F.
Manager was very competent but very busy. He knew what he was doing and wasted no time.
Patrick M.
Please put necessary rented equipment in your trucks when it is requested.
Patty W.
Many thanks for the excellent customer service and kind help we received from the person handling our transaction. We would most definitely use this service again.
Carla J.
Transaction went smoothly. Great customer service and clean vehicle. Keep up the good work.
Nagyv T.
wonderful customer service easy and simple and very polite
Jamie L.
We talked to 4 or 5 people so we could get the code to access the key and it took over 40 minutes waiting in the cold. Every person kept saying to wait for the code to come on the app and it never did. The last person was the only helpful one. I wish I had gotten his name, because he was the only one that cared and stayed on the phone and actually got us the code. I will never use the 24/7 program again. If there is not an actual person there to take care of me then I will go elsewhere.
Marcus L.
We waiting in line at the other location for about 30min. So I starting reserving my pickup. As we headed to this location on Gentry and as soon as we walked inside I finished the reservation did not have any wait time. They were excellent ??
Roger P.
Really great people to deal with, nice location.
Donni R.
Explain when you call to extend the days. If you don't use all the allotted time, that you may be refunded
Denny E.
Parking lot was muddy. Got mud on the tires of the truck.
Michael F.
the truck was dirty and the inside needed a little cleaning. also the truck was out of alignment.
Rodrick B.
Nothing
Marion F.
Using this Location is always Great. The staff is always nice and friendly and ready to accommodate any needs I have. Kudos on a great experience every single time!!
Jacquiesce R.
He backed the trailer for he is very good at his job
Stephen B.
The gentleman that runs this place is excellent!
Keith B.
The manager was very helpful. My return was great
penny R.
Great customer service, very understanding. Good people
MICHAEL W.
1) I was charged an insurance fee when I agreed to no insurance on the initial reservation over the phone... 2) I was never notified and it was never communicated or brought to my attention about the return policy regarding time to turn in the tailer... Luckily I met the deadline and was not charged an additional day's fee... 3) Very disappointed in the lack of communication from all aspects of the company and my overall experience was not good... It's fortunate for your company there are no other major competitors...
russell P.
Good clean equipment, very polite and professional
Kelly B.
Attendant came out, unhooked the trailer without saying a word, then finally without ever making eye contact said “you can leave unless you need a receipt “. When I replied I didn't he never even acknowledged me, just kept walking away. Very rude!
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