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Fred A
Customer Reviews for Hitt Da Spott
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AMAZING Customer service!! Without a doubt going to go with them again for a UHaul reservation! Made my moving experience much less stressful and smoother.
ANTHONY VThey’re awesome!
MADISON Kbest location!!!!!
Courtlynn NThe customer service was GREAT. The service was quick and easy. Great friendly enviroment.
Ayana JHit Da Spott rental provided exceptional customer service and support. The owner personally answered my call, even though I called after business hours, exasperated and feeling defeated because the U-Haul app timed out and froze for twice when I was using it to check out. I called to leave a message and was surprised and relieved to talk to an actual person! I had in fact reached the owner. He was helpful, reassuring, professional, and answered my questions…even when I reluctantly called back with yet another question. Owner went above and beyond to help. Will most definitely use this location again!
Tonya PNothing! Great service and friendly!
ANDREA RNone
ALBERT CThey are the best
Courtlynn NWe should have been in and out. It took an hour for the lady to reassign our trailer to us after I had already booked both trailer and dolly. She made many mistakes with our booking and had to call for help. It put us extremely behind schedule. She was extremely sweet and I hate to make this review but it’s a business that was ran like a family compound. The office was my living nightmare. Hoarding… and I mean stuff piled up dang near to the ceiling with only a small pathway to enter into what felt like final boss of a hoarding home. Other people were there to pick up their reservations and I had to SQUEEZE myself into the puppy kennel to let a couple through. (Super stinking cute puppy though) There wasn’t A/C, only a fan blowing. I will never rent from this place again and absolutely would not recommend anyone do so either
MICHAEL HGreat customer service would recommend anyone 👍
VALERIE CFav location in Austin! 5 stars!!!!!
WILLIAM BQuick , easy, convenient! Had exactly what I needed and extremely friendly, Professional staff.
RANDY HEasier drop off spots would be very helpful
Noah LThis was last minute for us. Everything was clean and ready to go. Staff was very friendly and efficient, I was checked out in less than 5mins. Check in was easier! I highly recommend this location.
Edward VThey did an amazing job and were incredibly helpful
Andrew LExcellent Service & Great Customer Service As Always!!
DEMARCO MI truly use this uhaul location every single time i need a truck! the staff is so incredibly kind and helpful! The trucks are always clean and ready to go when I need them!!! Plus great location!!!
COURTLYNN NEverything went well so I don't see any way to improve. Great customer service and support.
JOSHUA Fgreat customer service
DION MCannot recommend this location enough! Demarco made the entire rental process a breeze and brought great energy to the process as well. Most enjoyable move I’ve ever had. Will absolutely rent from him next time I move
STEPHEN SN/A
IDA SGreat people working at rental location. They were awesome 🤩
BRADLEY ONothing
LINDA SGreat experience. Highly recommend.
Andrew CHighly recommend this location. Staff is very friendly and polite.
CRISTHIAN SDeMarco and his team at this location were GREAT!
DREW HGreat service again!
OTAY MDemarco was so helpful and pleasant and the experience was so easy!
Carmen RFriendly & professional customer service!
STEVEN MSuper easy with being able to check in prior to arrival
DREW DThe only negative was that the add ons I requested (appliance dolly and moving pads) were not on site as planned and I had to visit a second location to pick up.
ANNALEA IThe associate who helped us was very sweet and made sure we had everything we needed. I would definitely rent from here again!
Sophia VEverything was perfect!! This is my 2nd time using this place. My son-law rent a truck and we had no problems then.
GLORIA WExcellent as always!
Jonathan GThe owners were so nice and extremely helpful! Would definitely recommend.
NICHOLAS CAlways taken care of here!
COURTLYNN NVery friendly staff
LINDA MI don’t like the team unlike the manager is very nice and I like the truck and I got all my furniture moved. Save in a love it.
RADIA DI’ve been renting U-haul’s for years this location by far is the best location I’ve ever used.
WILL FThe customer service was great. It was quick and the people were super nice. This will be my go to uhaul place everytime.
ROCHELLE EExcellent service
RHONDA OI had a really great experience at Hitt Da Spott, all of the staff were awesome, so friendly and helpful, thank you so much guys!
JOHN MDear UHAUL, the wonderful family that runs the 6105 Manor Rd location should be commended for the BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE... I'm disabled and had to load, unload, drive and hour and complete my one bedroom apartment move COMPLETELY ALONE...it was the most difficult, stressful and physically demanding thing I've done AND THE ENTIRE STAFF/MOM, SON, WIFE, & GRAND KIDS supported, coached, advised, inspired me and were COMPLETELY AVAILABLE TO ME BY PHONE & IN PERSON FOR 3 DAYS!!!! THIS LOCATION SHOULD BE THE BEST EXAMPLE OF SUPERIOR CUSTOMER SERVICE & BRAND AMBASSADORS FOR UHAUL. I WILL ALWAYS USE & RECOMMEND UHAUL BECAUSE OF MY PERSONAL EXPERIENCE AT HIT DA SPOT LOCATION. THANK YOU, THANK YOU, THANK YOU... SINCERELY, GILBERT GARCIA
gilbert gThe employees were so sweet and friendly!
Jill MNothing. The service was great.
Orion PN/A Great people! Great service! Demarco runs a clean ship!
Vicente SDemarco the owner and his staff were extremely helpful and friendly. He even helped me on the return end (in a different city) when I was having difficulty.
William BYou guys are amazing, consistently going well above and beyond, throughout my experience. I had a very tough moving day, and the help I got from this place really Hitt Da Spott!
Chris CThe staff was very pleasant and I would definitely recommend this location!!!
Dawn WNo improvements needed. I had a great experience. Very family friendly experience.😀 Thank you.
Kimberly OThey were AMAZING
henry mImprove office staff and environment along with business practices
Isiah GSuperb!
Jonathan GGreat!
Jonathan GThe owner is really nice, and service is fast
Edwin GFantastic as per usual!
Jonathan GGreat service, clean trucks, easy to deal with.
William VWe rent a ton of U-Hauls and DeMarco has made it such a streamlined efficient process instead of the chore that it used to be. Always a pleasure to see him and do business!
Jonathan GGreat people working there. Equipment worked perfectly.
casey dEverything was good
Sathvi S