Customer did not leave a comment.
Jeremy G
Customer Reviews for Hitt Da Spott
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location were very friendly and helpful. I would do business with them again!
BRADLEY WThe staff in charge too much kind, collaborative and respectful
RODRIGO SFriendly and helpful
Michelle RNot laying blame on the location. Only complaint I have is the moving blankets I rented smelled like cat urine.
PATRICK AUhaul scheduling on the 800 number was a cluster. They sent me first to a site which didn't have the trailer I needed but the folks there found a trailer and the awesome folks at the Manor location had what I needed. Even helped me when I was done putting the trailer back. 10/10
GREGORY TFamily owned. Kind people. Got exactly what I came for at our set time.
ZACHARY BGood group of people to work with on and for rentals. Informative and courtesy was expressed during the experience of the truck rental. Hope to do business with you again if needed Thanks
MICHAEL MNext time make sure you have both the vehicle and trailer at the same location and don't make us drive back to pick the trailer up with a loaded down U-Haul truck. Then tell us you will take milage off but instead you didn't then our truck ended up not even fitting on the trailer so had to drive all the way back to drop it off for a refund which we still lost $50 out of it all because your website said our truck would fit. Then we return the truck and you want $76 dollars nope not paying especially after all the hell we went through and not getting milage taking off like we were told then y'all still end up running our card for $26 without authorization and when we call to talk to someone after all that we only get a $26 back worst experience ever!!!!
BRITTANIE CGood group of people to work with on and for rentals. Informative and courtesy was expressed during the experience of the truck rental. Hope to do business with you again if needed Thanks
MICHAEL MNothing just the best ever
ADEDAPO AFamily owned. Kind people. Got exactly what I came for at our set time.
ZACHARY BExcellent Service & Great Customer Service As Always!!
DeMarco MThey did an amazing job and were incredibly helpful
andrew lThis was last minute for us. Everything was clean and ready to go. Staff was very friendly and efficient, I was checked out in less than 5mins. Check in was easier! I highly recommend this location.
edward vEasier drop off spots would be very helpful
Noah LQuick , easy, convenient!Had exactly what I needed and extremely friendly, Professional staff.
RANDY HFav location in Austin! 5 stars!!!!!
Courtlynn NGreat customer service would recommend anyone ðŸ‘
VALERIE CWe should have been in and out. It took an hour for the lady to reassign our trailer to us after I had already booked both trailer and dolly. She made many mistakes with our booking and had to call for help. It put us extremely behind schedule. She was extremely sweet and I hate to make this review but it's a business that was ran like a family compound. The office was my living nightmare. Hoarding… and I mean stuff piled up dang near to the ceiling with only a small pathway to enter into what felt like final boss of a hoarding home. Other people were there to pick up their reservations and I had to SQUEEZE myself into the puppy kennel to let a couple through. (Super stinking cute puppy though) There wasn't A/C, only a fan blowing. I will never rent from this place again and absolutely would not recommend anyone do so either
MICHAEL HThey are the best
Courtlynn NNone
ALBERT CNothing! Great service and friendly!
ANDREA RHit Da Spott rental provided exceptional customer service and support. The owner personally answered my call, even though I called after business hours, exasperated and feeling defeated because the U-Haul app timed out and froze for twice when I was using it to check out. I called to leave a message and was surprised and relieved to talk to an actual person! I had in fact reached the owner. He was helpful, reassuring, professional, and answered my questions…even when I reluctantly called back with yet another question. Owner went above and beyond to help. Will most definitely use this location again!
TONYA PThe customer service was GREAT. The service was quick and easy. Great friendly enviroment.
AYANA Jbest location!!!!!
Courtlynn Nnull
rolando bThey're awesome!
Madison Knull
Amber DAMAZING Customer service!! Without a doubt going to go with them again for a UHaul reservation! Made my moving experience much less stressful and smoother.
Anthony VConvenient to Meuller park
JOHN AAMAZING Customer service!! Without a doubt going to go with them again for a UHaul reservation! Made my moving experience much less stressful and smoother.
ANTHONY VThey’re awesome!
MADISON Kbest location!!!!!
Courtlynn NThe customer service was GREAT. The service was quick and easy. Great friendly enviroment.
Ayana JHit Da Spott rental provided exceptional customer service and support. The owner personally answered my call, even though I called after business hours, exasperated and feeling defeated because the U-Haul app timed out and froze for twice when I was using it to check out. I called to leave a message and was surprised and relieved to talk to an actual person! I had in fact reached the owner. He was helpful, reassuring, professional, and answered my questions…even when I reluctantly called back with yet another question. Owner went above and beyond to help. Will most definitely use this location again!
Tonya PNothing! Great service and friendly!
ANDREA RNone
ALBERT CThey are the best
Courtlynn NWe should have been in and out. It took an hour for the lady to reassign our trailer to us after I had already booked both trailer and dolly. She made many mistakes with our booking and had to call for help. It put us extremely behind schedule. She was extremely sweet and I hate to make this review but it’s a business that was ran like a family compound. The office was my living nightmare. Hoarding… and I mean stuff piled up dang near to the ceiling with only a small pathway to enter into what felt like final boss of a hoarding home. Other people were there to pick up their reservations and I had to SQUEEZE myself into the puppy kennel to let a couple through. (Super stinking cute puppy though) There wasn’t A/C, only a fan blowing. I will never rent from this place again and absolutely would not recommend anyone do so either
MICHAEL HGreat customer service would recommend anyone 👍
VALERIE CFav location in Austin! 5 stars!!!!!
WILLIAM BQuick , easy, convenient! Had exactly what I needed and extremely friendly, Professional staff.
RANDY HEasier drop off spots would be very helpful
Noah LThis was last minute for us. Everything was clean and ready to go. Staff was very friendly and efficient, I was checked out in less than 5mins. Check in was easier! I highly recommend this location.
Edward VThey did an amazing job and were incredibly helpful
Andrew LExcellent Service & Great Customer Service As Always!!
DEMARCO MI truly use this uhaul location every single time i need a truck! the staff is so incredibly kind and helpful! The trucks are always clean and ready to go when I need them!!! Plus great location!!!
COURTLYNN NEverything went well so I don't see any way to improve. Great customer service and support.
JOSHUA Fgreat customer service
DION MCannot recommend this location enough! Demarco made the entire rental process a breeze and brought great energy to the process as well. Most enjoyable move I’ve ever had. Will absolutely rent from him next time I move
STEPHEN SN/A
IDA SGreat people working at rental location. They were awesome 🤩
BRADLEY ONothing
LINDA SGreat experience. Highly recommend.
Andrew CHighly recommend this location. Staff is very friendly and polite.
CRISTHIAN SDeMarco and his team at this location were GREAT!
DREW HGreat service again!
OTAY MDemarco was so helpful and pleasant and the experience was so easy!
Carmen RFriendly & professional customer service!
STEVEN MSuper easy with being able to check in prior to arrival
DREW DThe only negative was that the add ons I requested (appliance dolly and moving pads) were not on site as planned and I had to visit a second location to pick up.
ANNALEA IThe associate who helped us was very sweet and made sure we had everything we needed. I would definitely rent from here again!
Sophia VEverything was perfect!! This is my 2nd time using this place. My son-law rent a truck and we had no problems then.
GLORIA WExcellent as always!
Jonathan GThe owners were so nice and extremely helpful! Would definitely recommend.
NICHOLAS CAlways taken care of here!
COURTLYNN NVery friendly staff
LINDA MI don’t like the team unlike the manager is very nice and I like the truck and I got all my furniture moved. Save in a love it.
RADIA D