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Candice Perz
Customer Reviews for Hoffman Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved an open trailer. When there to pick it up the man on duty, (didn’t get his name) after discussing what I was using it for, suggested I change to an enclosed trailer. It was a better fit for what I needed and actually saved me a few bucks. Very good experience!
Michael WozniakComputer was slow but staff very professional and helpful!
John SchmidtVery easy process
Tina Ellis NimzBooked online/took all my info, DL, CCard/vehicle types/etc Thought I was set Took over 2 hours to finally get me on my way Computer trouble/slow tech support/absolute nightmare Said they opened at 7am/im there at 7/no one around/had to call and wait for someone to come in
Denny BrehmNo improvements, just keep doing what you’re doing. The man who assisted me was more than helpful and very accommodating. More Uhaul places need to be like this. He made me comfortable to ask questions and gave me many ways to be able to check back in to return the truck. Thank you!
Lucero SanchezVictor is a real pro. Effective, efficient, friendly, courteous. He's a credit to UHAUL..
David BoersOut of all of the Uhaul facilities that I have used and interfaced with over the years, this gentleman/location has been the best without a doubt! I highly recommend this location!
MICHAEL SWANSONI had a magnificent experience with U-Haul.
Javier AnguianoThis was a good rental but the rental car place was not open that weekend. Hoffmans bent over backwards and helped we via phone calls. I do have comment about the check in and out process. It’s great that this can be done over your phone but did not realize it would add an additional 45 minutes on each side of a very busy day. Thank you for everything and will use u-haul again on the future.
Brian DueAlways a treat to use this facility. Friendly, knowledgeable staff.
Charles GoddardSuper friendly and helpful - one of the best U-Haul experiences I have ever had.
Justin CherryTransmission should be inspected; otherwise a great experience. Thanks U-Haul for making our move more efficient!
Leigh Richardsonvery clean and organized
SCOTT PAULU-Haul never ceases to amaze me with its wonderful staff in any location. Always a very easy, pleasant experience!!
Charles GoddardExcellent service and easy to drive in; highly recommend.
Brandy ShattuckNothing, Victor Hoffman is the most accomadating, patient, and interesting person I've had the pleasure to meet in a very long time. If I had not been moving, I would have asked him for a job, just to spend time with him and learn from him. By far, the most awesome rental experience I've ever had, Uhaul or otherwise. He took the time to ensure that all options were explored, went thru all costs in detail, and had my confirmation to me before he hung up the phone. He was on the phone with me for the better part of an hour, half of that time being past normal closing time. ON A SUNDAY NIGHT! If I hadn't been fortunate enough to get in contact with him , I would have never rented from Uhaul again, as the first store I went to was a complete failure. If I were Uhaul cooperate, I would employ Victor as head of training for all stores. The man knows how to treat people and knows the product and will do whatever it takes to get the job done. 5 stars is not nearly enough. Bravo Victor!!!!
pete lodlUnderstand the total costs better. Charges are now over $300. Where does all this come from? Customers hate hidden costs. Need to understand these upfront. Please forward complete invoice ASAP.
Mark GreenlundFast friendly services.
Eric DunningThe gentleman that handled the pickup and the return was very pleasant and efficient. Great service. Thank you
Glen JohnsonNothing at all for this location. The owner Vick Hoffmann knows his stuff and has been extremely helpful on the two times I have rented a trailer from him!
DAVE HEIDEMANVic Hoffman is an excellent representative of U haul. Very helpful and knowledgeable. Excellent experience and we will certainly recommend to anyone and use this location again.
Edmund BalcerVic was and IS a great guy and help to us!
Ann WashingtonThe man we dealt with was so very helpful!!!
Joe YanityGreat service
Tom Reynebeaunice and helpful person AT LOCATION, EASY DROP OFF
nicole woolardThe owner of this location was very professional and friendly. He hooked the trailer to my truck and made sure the lights were in working order. Check in and out was very quick.
Donna BurzinskiGreat customer service and reasonable prices for Uhaul trucks and accessories.
James FullerThe U-Haul dealer was helpful with the hook-up and explanation. Went 600 miles, the trailer worked perfectly
Mike SteinVic is very professional and Thank you
Salim ZerhouniAwesome service.
Glenn HansenGreat experience. Thank you.
Samuel BaynesGreat service!
Jodie GehmI reserved the trailer and checked in on line. The process was easy and quick. The trailer pickup was fast. The uhaul guy clearly explained everything and hooked up the trailer to my car. After a through check of the connection I was on my way. Trailer return was easy. I was very pleased with the overall process.
Garron GibsonAlways great service at this location!
virginia MeyerGreat customer service and support.
Daniel HermansNothing
Jeff JanssenParking lot was a bit muddy, other than that service and equipment were great!
Tim MarquartEasy and friendly check in.
Brenda EisenmannKeep up the great customer service.
NOLA WALINSKIBest experience we have had at any uhaul location!
virginia Meyer