More knowledge for employee about the insurance cost & how to apply it.
Mark H.
Customer Reviews for Hogg Super Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service! Alexis was cheerful and made the rental process hassle-free!
MARTINJAMES W.The uhaul app is junk. I've rented several times and have yet to have to app work properly for me returning the vehicle
ADAM B.The uhaul app sucks. Have had several rentals and usually I can't get the app to work for the returns.
adam B.The staff was super helpful, do not change a thing.
STEVEND C.The staff was super helpful. Do not change a thing.
STEVEND C.My issue is with uhaul customer service that quoted me a price then charged me out of town prices after making me wait 3 hours for a response
JESSICA G.Nothing
Dean S.Explain rental charge. I will never use uhaul going forward.
CEPHUSERNEST DAR V.Dean and his daughter were wonderful. The truck and dolly however was a large safety hazard! The passenger tail light on the dolly fell out of its socket. Not being able to see the signal on a large trucks dolly was dangerous for my husband and passenger safety and for the safety of other drivers. Another hazard, was the air conditioner did not work! It blew hot air! This was severely unsafe as we were traveling in 90+ degree weather! My husband and passenger were soaked with sweat! Besides being severely uncomfortable, they could have passed out from heat exhaustion! We will never use uhaul again, as your competitor Penske, warned us your scheduling and trucks would be in severe disarray. They were correct! We will always recommend Penske! The uhaul brand should be ashamed of the condition of their vehicles.
Mark G.Everything went well !
Scott H.Your computer system was awful!! The poor woman working had such a hard time and it took 45 minutes to receive the truck
Sheryl T.I rate u this way for a reason I need u to call me ASAP soon as u get this message. Im trying to find out why was another $167 + was token out my account.
MARCUSJ C.Alexis in Angola was wonderful to deal with and was most helpful with all aspects of our Uhaul rental.
Patrick L.Very helpful, great experience
Thomas O.For some reason it was 100 bucks more to rent the same trailer 2 weeks later to take my bike back home🤔
WILLIAM P.Issues with transmission throughout trip Everytime brakes were applied trucks engine would idle up causing me to continually having to put truck in neutral in order to safely stop. Issue reported to drop off location and U-Haul and still Waiting to hear from district manager “Hector†who is supposed to call. Very disappointing for $2100
JOSEPHANTHONY B.Put a jack stand on your trailers.
larry S.Your team did a great job. The equipment performed flawlessly. Having Sunday availability to make the transaction- made U-Haul an easy choice. Thank you.
JAMES S.The fact that U-Haul requires you to drop off via a link through your phone or else be charged a fee is absolutely ridiculous. On top of it all, the link would not "find my location" even after my location was turned on and I tried different browsers. This aspect of the drop-off needs to be tweaked. It's no fault of Hogg Super Storage; it's a U-Haul issue.
Michael I.Nice an easy check in .
MICHAELPATRICK L.Great people to work with
LINDAJEAN L.The staff went above & beyond providing excellent customer service!!!
Pamala B.Great customer relation
Thomas S.Update the address to the pick up and drop off location
Danielle M.Super experience. Young man at counter was very VERY professional. Returned my call within ten minutes! Used to go into Buffalo now we don't have to! Thanks again
GARY H.Be on time to open the store up.
Amos F.The people were very helpfull, friendly and courteous.
JOHNFREDERICK D.meh
DANAK B.The Uhaul trailer would not fit the fixture on my car. The folks at Hogg tried to help but were unable. Instead, they charged me a $50 cancellation fee without letting me know after saying they would be flexible. Very displeased.
ANTHONY F.Extremely helpful
ANTHONYJ G.